I ordered on 12/23 and delivery was supposed to be on 12/26. Since then I have contacted customer service for them to keep telling me I’ll be contacted in 24 hours. It’s been 4 days and NOTHING! Is anyone else dealing with this? It just says label created and that package hasn’t even been sent to carrier. I thought DJI was supposed to have excellent customer service but I am extremely disappointed.

Hi there. We apologize for the inconvenience, could you please tell us your order number so that we can better assist you?

It won’t let me comment it here

fansa4e1b0f4 Posted at 12-29 17:51
It won’t let me comment it here

Hi there. Thank you for reaching out. We would like to confirm with you whether your order is *******2190?

DJI Tony Posted at 12-29 20:07
Hi there. Thank you for reaching out. We would like to confirm with you whether your order is *******2190?

Yes that is correct

fansa4e1b0f4 Posted at 12-29 20:42
Yes that is correct

Thank you for your confirmation. We have asked the relevant team about your order and we will inform you as soon as we have any response. Thank you for your patience and understanding.

fansa4e1b0f4 Posted at 12-29 20:42
Yes that is correct

Hi there. We have already informed our logistics colleagues to verify the delivery status of the package and will call you as soon as possible. Thank you for your understanding and patience.

fansa4e1b0f4 Posted at 12-29 20:42
Yes that is correct

Hi there. We noticed that the logistics track of your package has been updated, please check it. Thank you for your understanding and patience.

DJI Tony Posted at 2024-12-30 23:50
Hi there. We noticed that the logistics track of your package has been updated, please check it. Thank you for your understanding and patience.

Both of my packages are now been stuck in customs for days. What gives? I was told it could be 2 months before they get cleared if they pass. I’m very disappointed

fansa4e1b0f4 Posted at 1-7 13:30
Both of my packages are now been stuck in customs for days. What gives? I was told it could be 2 months before they get cleared if they pass. I’m very disappointed

Dji gave ups the wrong contact information for me so I could not submit importer documentation. What are the chances I actually see my orders?

fansa4e1b0f4 Posted at 1-7 13:30
Both of my packages are now been stuck in customs for days. What gives? I was told it could be 2 months before they get cleared if they pass. I’m very disappointed

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you please share the order number for us to check on this for you with the relevant team ?

Looking forward to your response. Thank you!

fansa4e1b0f4 Posted at 1-7 14:48

Hi, there
Thanks for your information.
We will forward it to the relevant team.
Will get back to you as soon as possible.
Thanks for your patience.

fansa4e1b0f4 Posted at 1-7 13:30
Both of my packages are now been stuck in customs for days. What gives? I was told it could be 2 months before they get cleared if they pass. I’m very disappointed

Hi there. Did you receive the notification that customs need information for your DJI Mini 4 Pro order and provide the information to customs?

DJI Tony Posted at 1-7 22:06
Hi there. Did you receive the notification that customs need information for your DJI Mini 4 Pro order and provide the information to customs?

I did but when I clicked the link that said they needed information it said they didn’t need anything.

fansa4e1b0f4 Posted at 1-8 00:20
I did but when I clicked the link that said they needed information it said they didn’t need anything.

Hi there. We checked your logistics track and it does not show that UPS has received the customs clearance information.
Did you submit the information today? If so, we suggest you wait for a while to see if customs clearance is successful. If not, please tell us how many days you have submitted it. Thank you for your understanding and cooperation.

DJI Tony Posted at 1-8 06:12
Hi there. We checked your logistics track and it does not show that UPS has received the customs clearance information.
Did you submit the information today? If so, we suggest you wait for a while to see if customs clearance is successful. If not, please tell us how many days you have submitted it. Thank you for your understanding and cooperation.

I haven’t been able to submit because when I click the link it says they don’t need anything as per the photo I attached in my previous post

fansa4e1b0f4 Posted at 1-8 06:37
I haven’t been able to submit because when I click the link it says they don’t need anything as per the photo I attached in my previous post

Hi there, we will forward your feedback to the relevant team for further checking. Thank you for your patience.

fansa4e1b0f4 Posted at 1-8 06:37
I haven’t been able to submit because when I click the link it says they don’t need anything as per the photo I attached in my previous post

Hi there. Could you please tell us have you contacted UPS regarding your package?

fansa4e1b0f4 Posted at 1-8 06:37
I haven’t been able to submit because when I click the link it says they don’t need anything as per the photo I attached in my previous post

Hi there. We noticed that there was something wrong with the parcel logistics. Did you receive the parcel?

I am having the same BS problem and DJI really doesn't care...  ordered 12/19 sitting in KY

0013548160951

ccoombs Posted at 1-13 07:46
I am having the same BS problem and DJI really doesn't care...  ordered 12/19 sitting in KY

0013548160951

Hi there. Sorry for the inconvenience and thank you for the order number. We will forward this to the relevant department for further action. Thank you for your patience and understanding.

ccoombs Posted at 1-13 07:46
I am having the same BS problem and DJI really doesn't care...  ordered 12/19 sitting in KY

0013548160951

Hello, we have contacted you via private message, please check it out, thank you.

ccoombs Posted at 1-13 07:46
I am having the same BS problem and DJI really doesn't care...  ordered 12/19 sitting in KY

0013548160951

Hello, we have provided you with a solution in a private message, please pay attention to the private message, thank you.

fansa4e1b0f4 Posted at 2024-12-29 20:42
Yes that is correct

Hello. Thank you for your kind patience. We appreciate the time you provided to us. This is a confirmation of your refund of the current order.
We are informed your refund was submitted and completed from our side using the same method that was used to make the payment.
In this case, would you please kindly check your payment account as well?
Looking forward to your kind reply. If you have any other concerns, please feel free to contact us. Thank you for choosing DJI and have a nice day.

Ordered the drone on December 12, 2024. order number is 0013806507416 - to this day still says it was supposed to ship January 18! (its now January 27)  this is getting out of hand. can someone please tell me what the delay is? I did not expect this to be taking so long.

Ordered the drone on December 12,2024 order number 0013806507416 and to this day still planning to ship January 18th! And it’s the 27th today. This is getting ridiculous. Can someone please tell me what the delay is? I did not expect the shipping service and processing to be this bad.

djiuser_l48zyiUjvaLM Posted at 1-27 06:05
Ordered the drone on December 12, 2024. order number is 0013806507416 - to this day still says it was supposed to ship January 18! (its now January 27)  this is getting out of hand. can someone please tell me what the delay is? I did not expect this to be taking so long.

Hi there, we are sorry for any inconvenience. We'll see to it that the team is notified of the matter and investigate it further checking. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.

Susie abayeva Posted at 1-27 06:07
Ordered the drone on December 12,2024 order number 0013806507416 and to this day still planning to ship January 18th! And it’s the 27th today. This is getting ridiculous. Can someone please tell me what the delay is? I did not expect the shipping service and processing to be this bad.

Hi there. We have reported to our relevant team for further help. And we will continue to follow up on this case. Thanks for your patience and understanding.

Susie abayeva Posted at 1-27 06:07
Ordered the drone on December 12,2024 order number 0013806507416 and to this day still planning to ship January 18th! And it’s the 27th today. This is getting ridiculous. Can someone please tell me what the delay is? I did not expect the shipping service and processing to be this bad.

Hello Susie,

Thank you for your patience. We will reach out to you via private message. Please check your messages at your convenience, thank you.

Susie abayeva Posted at 1-27 06:07
Ordered the drone on December 12,2024 order number 0013806507416 and to this day still planning to ship January 18th! And it’s the 27th today. This is getting ridiculous. Can someone please tell me what the delay is? I did not expect the shipping service and processing to be this bad.

Hello. We have confirmed with the relevant team that your order should be shipped next week. We will continue to monitor the order status. Thank you for your patience and understanding.