Hi everyone,


I recently encountered a serious issue with my DJI drone and would greatly appreciate any insights or advice from the community. Here’s what happened:

• During the flight, the drone displayed an error message:
  "Aircraft not in flight. Vision systems and obstacle avoidance disabled (Code: 180059)."
  This appeared even though the drone had successfully transitioned into Assisted Takeoff and P-GPS modes.
  
• Everything seemed fine initially, but without any warning, the drone suddenly fell out of the sky and into a bush. Fortunately, no one was hurt, and a fireman had to help me retrieve it.
  
• I also noticed some unusual behavior with the battery during the flight. There were voltage deviations between the cells, even though the battery percentage seemed stable overall.
  
  

To help diagnose the issue, I’ve uploaded the flight data, which you can view here:
https://app.airdata.com/share/MbabYg


The timing of this issue is especially concerning because I’m traveling again next week, and I’m unsure if I should trust the drone for my upcoming trip. Has anyone experienced anything like this? Could it be a hardware malfunction, or is it potentially a firmware/software problem?


Any advice or guidance would mean a lot, as I’m hesitant to risk another flight without understanding the cause of this incident.


Thank you in advance!

Hi there,
thank you for reaching out.

We are truly sorry for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could compromise its safety and performance. To address this, we urge you to send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance.

Looking forward to your reply.

DJI Diana Posted at 1-12 14:05
Hi there,
thank you for reaching out.

Hi there,

Thank you for your response. I’m based in the Netherlands, in the South-Holland region. Please let me know how to proceed.

Looking forward to your reply.

djiuser_4Y4kIUSJ6Aq1 Posted at 1-12 14:17
Hi there,

Thank you for your response. I’m based in the Netherlands, in the South-Holland region. Please let me know how to proceed.

Hi there,
thank you for reaching out.

We appreciate your cooperation! We recommend submitting a repair case using this link: https://www.dji.com/nl/support/repair. If you need help creating a repair ticket, feel free to contact our support team at https://www.dji.com/nl/support. Rest assured, your request will be handled appropriately.