I have not been able to take off with drone after week of receiving it- I've done compass & IMU calibration SUCCESSFULLY and I have not been able to even get the props to turn- I haven't got it off the ground once - please help
UP/DOWN Unavailable
LEFT/RIGHT Unavailable
FWD/BKWD UNAVAILABLE

Firmware is up to date
Screenshot of display attached

Hi djiuser_sFTdCUICEX8G,

We sincerely apologize for the inconvenience caused. In order to provide you with the most effective assistance, could you kindly specify the model of drone you are currently using? This information will enable us to offer you tailored and efficient solutions. We eagerly await your response.

DJI Natalia Posted at 1-14 04:05
Hi djiuser_sFTdCUICEX8G,

We sincerely apologize for the inconvenience caused. In order to provide you with the most effective assistance, could you kindly specify the model of drone you are currently using? This information will enable us to offer you tailored and efficient solutions. We eagerly await your response.

I resolved it thank you!

djiuser_sFTdCUICEX8G Posted at 1-14 07:19
I resolved it thank you!

Thank you for keeping us updated. We are glad to hear that the issue has been resolved.

If you have any further questions or need assistance, feel free to reach out. We are always happy to help you!