FYI for those buying drones....Evidently as of recently, DJI is now not allowed to "bulk ship" the drones that we have ordered and we, as customers are now required to provide our personal information like name and SSN to Customs when it arrives in the USA, before it will be delivered. My Flip has been sitting in CA since Thursday evening, and now probably won't even be through customs until Tuesday becaus of the Monday holiday. I have relayed my total dissisfaction with this to DJI. We should have been told to expect this!
You will probably get a text from UPS stating that "the shipment is delayed and needs information for customs..."  This is not SPAM.

I received mine 2 days after ordered without any issue or delay. I’m in MT and mine shipped from HK.

This is what I was just told by DJ I support online. I tried calling UPS yesterday afternoon. Unfortunately their customer support had me on hold for two hours and then I was told they’re closed until Tuesday because of the holiday.

Lady Bird Posted at 1-19 06:37
This is what I was just told by DJ I support online. I tried calling UPS yesterday afternoon. Unfortunately their customer support had me on hold for two hours and then I was told they’re closed until Tuesday because of the holiday.

That’s awful. I must have been lucky and was very pleasantly surprised to receive it in 2 days given that it shipped from HK.

Not DJIs fault,  this is your government messing with their imports.  

DAFlys Posted at 1-19 07:09
Not DJIs fault,  this is your government messing with their imports.

True, but DJI knew this, and they have not communicated this process to the buyers. It was a total surprise. This is NOT good!

Lady Bird Posted at 1-19 07:14
True, but DJI knew this, and they have not communicated this process to the buyers. It was a total surprise. This is NOT good!

From the posts on the forum about it since last October/November it seems like the process has been evolving and different depending on the route the parcel takes.  

Lady Bird Posted at 1-19 07:14
True, but DJI knew this, and they have not communicated this process to the buyers. It was a total surprise. This is NOT good!

Just another reason to buy from a physical store in the US if they ever get the drone you want in stock.  

Hello. We apologize for any inconvenience. Please provide us with the order number and the case number for further assistance. We look forward to your response.

DJI Gamora Posted at 1-19 10:40
Hello. We apologize for any inconvenience. Please provide us with the order number and the case number for further assistance. We look forward to your response.

Sent via personal msg.

Lady Bird Posted at 1-19 10:57
Sent via personal msg.

Noted. We will assist you via DM. Thank you.

I received my Flip late Friday in two days, which was pretty impressive. No issues with Customs on my purchase.

My mini 4 pro order  was supposed to be shipped on 1/8 and is still saying the warehouse is processing my order. Not sure what is going on, but support just keeps saying they will expedite it and reach back out but no progress. A live chat agent even said that it would ship within g 24-48 hours on 1/14 and still no update. First drone from DJI so definitely a bit confused and disappointed.

fans600c14f7 Posted at 1-19 23:36
My mini 4 pro order  was supposed to be shipped on 1/8 and is still saying the warehouse is processing my order. Not sure what is going on, but support just keeps saying they will expedite it and reach back out but no progress. A live chat agent even said that it would ship within g 24-48 hours on 1/14 and still no update. First drone from DJI so definitely a bit confused and disappointed.

Hi there, I'm sorry to hear about the delay with your DJI Mini 4 Pro order. To help us look into this further, could you please provide your order number? We'll do our best to resolve the issue and get your order to you as soon as possible. Thank you.

fans600c14f7 Posted at 1-19 23:36
My mini 4 pro order  was supposed to be shipped on 1/8 and is still saying the warehouse is processing my order. Not sure what is going on, but support just keeps saying they will expedite it and reach back out but no progress. A live chat agent even said that it would ship within g 24-48 hours on 1/14 and still no update. First drone from DJI so definitely a bit confused and disappointed.

I am beyond frustrated! Total silence from UPS since their customer support doesn't work the weekends or on holidays, and my package, though it has been in Ontario CA since 8 PM on Thursday, has not been even updated/scanned since 0100 on Saturday.

DJI Gamora Posted at 1-20 03:01
Hi there, I'm sorry to hear about the delay with your DJI Mini 4 Pro order. To help us look into this further, could you please provide your order number? We'll do our best to resolve the issue and get your order to you as soon as possible. Thank you.

Yes I can - how exactly do I send a personal message with that info? I’m not seeing an option.

fans600c14f7 Posted at 1-20 10:24
Yes I can - how exactly do I send a personal message with that info? I’m not seeing an option.

Hello! We have sent you DM. Please check it out.

DJI Gamora Posted at 1-20 10:58
Hello! We have sent you DM. Please check it out.

This is all I see in my forum account where do I find dms?

fans600c14f7 Posted at 1-20 11:48
This is all I see in my forum account where do I find dms?

Could you please try using a computer to check if you can view the message? Meanwhile, you can provide us with the order number so that we can check on this further for you.

I got a friendly call earlier this morning from DJI stating that my order was delayed and will ship tomorrow. I thought that was fair. Originally it was to deliver tomorrow.  

KLRSKIR Posted at 1-20 13:52
I got a friendly call earlier this morning from DJI stating that my order was delayed and will ship tomorrow. I thought that was fair. Originally it was to deliver tomorrow.

Hello! Thank you for contacting us. If there are no updates on your order, please share your order number, and we’ll look into it for you. Don’t hesitate to ask if you have any questions!

DJI Gamora Posted at 1-20 12:55
Could you please try using a computer to check if you can view the message? Meanwhile, you can provide us with the order number so that we can check on this further for you.

I just DM'd the order number. Looking forward to hearing back thanks.

fans600c14f7 Posted at 1-20 14:26
I just DM'd the order number. Looking forward to hearing back thanks.

Well received. We will continue assisting you there.

KLRSKIR Posted at 1-20 13:52
I got a friendly call earlier this morning from DJI stating that my order was delayed and will ship tomorrow. I thought that was fair. Originally it was to deliver tomorrow.

The DJI customer reps are great and do try their hardest! It is just very frustrating when there is a lack of communications, and we are not informed about issues with things like stupid Customs/shipping, and when weekends and holidays have Customer Service closed so we cannot speak to anyone. When I pay $1000 for an item, and am one of the 1st ones to order, I expect to get it 1st!

Lady Bird Posted at 1-20 17:12
The DJI customer reps are great and do try their hardest! It is just very frustrating when there is a lack of communications, and we are not informed about issues with things like stupid Customs/shipping, and when weekends and holidays have Customer Service closed so we cannot speak to anyone. When I pay $1000 for an item, and am one of the 1st ones to order, I expect to get it 1st!

I totally understand the frustration, and I too was disappointed with the delay. Over the years I usually have ordered directly through the website, and aside from some of the bigger high-demand birds, the shipping estimates have been spot on.

We also have to keep in mind the current geopolitical tensions. Good luck to you and I hope we get out shipments very soon.

DJI Gamora Posted at 1-20 14:14
Hello! Thank you for contacting us. If there are no updates on your order, please share your order number, and we’ll look into it for you. Don’t hesitate to ask if you have any questions!

Many thanks Gamora!

I did receive an email this morning stating my order has partially shipped.

KLRSKIR Posted at 1-21 05:33
Many thanks Gamora!

I did receive an email this morning stating my order has partially shipped.

Thank you for keeping me informed! We are glad to be able to assist you. If you have any further questions or concerns, please do not hesitate to contact our support team. Have a good day.

fans600c14f7 Posted at 1-20 14:26
I just DM'd the order number. Looking forward to hearing back thanks.

Hello. Your order has been sent via DHL, tracking number 5351294351, please check.
If you have any further questions or concerns, please do not hesitate to contact our support team.

Lady Bird Posted at 1-20 17:12
The DJI customer reps are great and do try their hardest! It is just very frustrating when there is a lack of communications, and we are not informed about issues with things like stupid Customs/shipping, and when weekends and holidays have Customer Service closed so we cannot speak to anyone. When I pay $1000 for an item, and am one of the 1st ones to order, I expect to get it 1st!

Hello, we have applied for a resend of your order. We will urge the relevant team to handle it as soon as possible and will closely monitor the progress. Thank you for your patience and understanding.

I am betting you are in same position as me with drone stuck in Ontario warehouse. In my case I received a letter from customs (delivered by UPS!) that told me it was in detention. There was a phone number and I was able to get a CBP person who essentially said it will be there until “someone in Washington” tells them ok to release it. Apparently the reason for detention is related to what they (CBP) think is the location of the DJI factory. But just reading this thread it seems this detention thing depends on where you are in the US?

djiuser_26QbONRxIXzy Posted at 1-23 19:53
I am betting you are in same position as me with drone stuck in Ontario warehouse. In my case I received a letter from customs (delivered by UPS!) that told me it was in detention. There was a phone number and I was able to get a CBP person who essentially said it will be there until “someone in Washington” tells them ok to release it. Apparently the reason for detention is related to what they (CBP) think is the location of the DJI factory. But just reading this thread it seems this detention thing depends on where you are in the US?

That’s interesting. I asked DJI if they were going to resend it to please not send it to Ontario California. They said they had no choice in the matter. Many many people have had no issues so it must just be that particular customs office. Perhaps they need some better supervision!

DJI Susan Posted at 1-22 06:12
Hello, we have applied for a resend of your order. We will urge the relevant team to handle it as soon as possible and will closely monitor the progress. Thank you for your patience and understanding.

Thank you. Please ask them to not send it via a route that will require it to go to Ontario California. That customs office is retaining anything that’s coming from China And DJI evidently. I’d really like to get my drone one of these days.

Lady Bird Posted at 1-23 19:56
Thank you. Please ask them to not send it via a route that will require it to go to Ontario California. That customs office is retaining anything that’s coming from China And DJI evidently. I’d really like to get my drone one of these days.

Hello, we understand your feelings and we hope you receive the drone as soon as possible. We will feedback on your suggestions to the relevant team and we will also pay close attention to the resend progress. Thank you for your patience and understanding.

djiuser_26QbONRxIXzy Posted at 1-23 19:53
I am betting you are in same position as me with drone stuck in Ontario warehouse. In my case I received a letter from customs (delivered by UPS!) that told me it was in detention. There was a phone number and I was able to get a CBP person who essentially said it will be there until “someone in Washington” tells them ok to release it. Apparently the reason for detention is related to what they (CBP) think is the location of the DJI factory. But just reading this thread it seems this detention thing depends on where you are in the US?

Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the order number or your email address to check more details?

DJI Susan Posted at 1-24 03:37
Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number such as the order number or your email address to check more details?

New twist, I just received an email from DJI saying that the shipping carrier says my drone was delivered. It has not. It was scanned this morning still  in jail at the UPS cage in Ontario  CA.  What is going on  with DJI?

Lady Bird Posted at 1-24 06:36
New twist, I just received an email from DJI saying that the shipping carrier says my drone was delivered. It has not. It was scanned this morning still  in jail at the UPS cage in Ontario  CA.  What is going on  with DJI?

Hi there. Sorry for the inconvenience. We will forward this to the relevant department to check and they will get back to you soon. Thank you for your patience and understanding.

Man, this must be super frustrating, I wish the matter could get resolved soon. OTOH, I wouldn't fault DJI for the shipment delay, it's beyond what they can control, from what I gleaned on the forums, the hold-up is very random, some get the drones in 2~3 days  while others get held up for no reason, often more than 2~3 weeks.

Lady Bird Posted at 1-24 06:36
New twist, I just received an email from DJI saying that the shipping carrier says my drone was delivered. It has not. It was scanned this morning still  in jail at the UPS cage in Ontario  CA.  What is going on  with DJI?

DJI are not the carrier, blame UPS and the US government. It won't get better under Lump.

djiuser_26QbONRxIXzy Posted at 1-23 19:53
I am betting you are in same position as me with drone stuck in Ontario warehouse. In my case I received a letter from customs (delivered by UPS!) that told me it was in detention. There was a phone number and I was able to get a CBP person who essentially said it will be there until “someone in Washington” tells them ok to release it. Apparently the reason for detention is related to what they (CBP) think is the location of the DJI factory. But just reading this thread it seems this detention thing depends on where you are in the US?

Hello, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you

Lady Bird Posted at 1-24 06:36
New twist, I just received an email from DJI saying that the shipping carrier says my drone was delivered. It has not. It was scanned this morning still  in jail at the UPS cage in Ontario  CA.  What is going on  with DJI?

Hello. Sorry for the inconvenience. We have reported your situation to the relevant team. We noticed that the actual logistics were not delivered. We will notify the relevant team to arrange for re-delivery as soon as possible. Thank you for your patience and understanding.