OSMO+
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EUROGLP
lvl.1
Italy
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Salve a tutti.
Abbiamo Acquistato un OSMO+ nel 2019 e volevamo riutilizzarlo.

Con l'ultimo firmware sul sito DJI e l'ultima applicazione non si riesce a farlo funzionare

Il tutto con sistema android ultime versioni e provato anche con versioni più datate.

Quale potrebbe essere la soluzione ?

Grazie
1-20 09:13
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DJI Gamora
Administrator
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Hi there, thank you for reaching out and we do apologize for the trouble caused. May I confirm the exact mobile device you're using? Also, kindly try the below troubleshooting steps and see if that helps:
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.
2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.
3. If there is Google Play installed on this phone, please disable "Google Play Protect"
4. If the “Installing an Unknown Application” setting has been enabled, please back up the photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download and install the app from the DJI official website.
5. If the App cannot be installed from the browser, try to find the APK file in the File Manager for installation
6. If an older version of the app is installed on the phone, uninstall it before clicking on the Apk file to install the new version.
7. Make sure that your phone is connected to network without whitelist limitation, such company/school WLAN, etc which may disallow DJI App installation

Keep us updated the outcome. Thank you for your understanding and support!
1-21 03:45
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