Dear Team,

I recently purchased a DJI Mini 4 Pro Drone with the Fly More Combo Kit from Singapore Changi Airport (iChangi). Upon returning to India, I unboxed the product to find the drone, RC-2, and batteries all packed securely and appearing in good condition.

However, when I began the setup process, I encountered a critical issue. I successfully updated the firmware and then attempted to calibrate the gimbal, compass, and IMU. Despite multiple attempts, the calibration consistently fails and shows the error message: "FAILED" (screenshot attached).

Following this, I contacted the DJI support team and shared the details of the issue. They suggested sending the drone back to the original purchase location at Changi Airport for a full inspection, as the issue might be hardware-related.

Unfortunately, I am facing challenges in shipping the drone and its parts as no courier service appears to support this.

The DJI support team also provided contact details for authorized service centers in India at my request. However, the seller at Changi Airport reviewed the error screenshots (also attached) and confirmed that this is likely a hardware defect. They mentioned that if I could return the drone to the original purchase location, they would replace it with a new unit within two days.

My concerns are:

• How does DJI ensure quality control for such high-end products, given this issue arose straight out of the box?
• Is this a known defect, or is my drone an exceptionally faulty unit?
  

I have also emailed DJI’s support department for further assistance. I hope to resolve this matter promptly and would greatly appreciate any guidance or solutions to address this issue.

Looking forward to your response.

Best regards,
Kalpesh Tudiya

Hi Kalpesh, we are sorry to hear about your experience. Could you please provide us with the relevant ticket number or other relevant information for further checking? Thanks for your cooperation and patience during the whole process.