[color=rgba(0, 0, 0, 0.45)]Order Number:0014688407101[color=rgba(0, 0, 0, 0.45)]02/02/2025 10:08:06 (UTC-5)[color=rgba(0, 0, 0, 0.45)]

[color=rgba(0, 0, 0, 0.45)]Message from DHL:
[color=rgba(0, 0, 0, 0.45)]

Further Detail
Shipment cannot be cleared and permission to re-export back to origin is available. Return entry is being processed by clearance
Next Step
An RT checkpoint with the new DHL Airwaybill used to return the shipment will be created when the goods are cleared to re-export
-----------------------------------------------------------------------------------------------------------------------
Please advise next steps. Thank you.

[color=rgba(0, 0, 0, 0.45)]

Hello there, we appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.

DJI Gamora Posted at 2-6 09:43
Hello there, we appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.

Order Number: 0014688407101 I have no other information.

djiuser_D3fAkixhARsTbshaw Posted at 2-6 10:10
Order Number: 0014688407101 I have no other information.

Hi there, thank you for providing the order number. We will check on this with the relevant team and update you soon. Appreciate your patience on this. Thank you

DJI Gamora Posted at 2-6 10:53
Hi there, thank you for providing the order number. We will check on this with the relevant team and update you soon. Appreciate your patience on this. Thank you

DHL has advised this shipment was returned to sender. Please resend the order. Please advise.

djiuser_D3fAkixhARsTbshaw Posted at 2-7 10:08
DHL has advised this shipment was returned to sender. Please resend the order. Please advise.

Hi there. Thank you for your update and sorry for the inconvenience. We will forward this matter to the relevant department for further action. Thank you for your patience and understanding.

DJI Gamora Posted at 2-7 14:20
Hi there. Thank you for your update and sorry for the inconvenience. We will forward this matter to the relevant department for further action. Thank you for your patience and understanding.

Thank you for your prompt attention. I will stand by for your next action.

djiuser_D3fAkixhARsTbshaw Posted at 2-7 14:36
Thank you for your prompt attention. I will stand by for your next action.

You're welcome. We will notify you once we have an update. Thank you.

DJI Gamora Posted at 2-7 15:26
You're welcome. We will notify you once we have an update. Thank you.

update from dhlDHL - DO NOT REPLY <support@dhl.com>
5:42 AM (15 minutes ago)
to me

Notification for shipment event group "Exception" for 08 Feb 25.


AWB Number: 6463562081
Pickup Date: 2025-02-03 17:28:44
Ship From:        Ship To:
HK        US
EVENT CATEGORY
08 Feb 25 5:41 AM - Returned to shipper - CINCINNATI HUB,UNITED STATES OF AMERICA - please contact DHL at 1 800 CALL DHL (225-5345)


Shipment status may also be obtained from our Internet site in USA under http://dhl-usa.com/track or Globally under http://www.dhl.com/track
Please do not re

djiuser_D3fAkixhARsTbshaw Posted at 2-8 03:04
update from dhlDHL - DO NOT REPLY
5:42 AM (15 minutes ago)
to me

Hi, there
We just sent you the PM for solution.
Could you please check and reply to us?
Look forward to your reply.
Thanks

DJI Wanda Posted at 2-8 03:10
Hi, there
We just sent you the PM for solution.
Could you please check and reply to us?

I requested a refund for the item that DHL is returning to Hong Kong. I did not request a refund for the Service Plan. I placed a new order for the same item, but did not purchase the service plan. I hope to use the Service Plan I purchased originally.New Order Number:0016018646311 02/08/2025 06:24:54 (UTC-5)

Any updates with dhl i am also experiencing the same issue

djiuser_Wz5UkrIfAim0 Posted at 2-8 05:26
Any updates with dhl i am also experiencing the same issue

Thank you for reaching out. May I know your order number, please? We will help you to further check with our relevant team. Thanks.

I am having the same issue, it says it is being returned to sender.

thepongwiz Posted at 2-8 09:22
I am having the same issue, it says it is being returned to sender.

Hello there, we appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.

I’m also having this issue

djiuser_Z0bfs0iMaO1d Posted at 2-8 20:09
I’m also having this issue

Hi there, thank you for letting us know and we are sorry for the inconvenience. To assist you further, could you please provide us with your order number? This will help us assist you more efficiently. Thank you!

djiuser_D3fAkixhARsTbshaw Posted at 2-8 04:09
I requested a refund for the item that DHL is returning to Hong Kong. I did not request a refund for the Service Plan. I placed a new order for the same item, but did not purchase the service plan. I hope to use the Service Plan I purchased originally.New Order Number:0016018646311 02/08/2025 06:24:54 (UTC-5)

Hi, there
Thanks for your information. We will forward your refund request to the relevant team and proceed to handle for you.
Once there's any update, we will get back to you as soon as possible. Thanks

We are having same issue. Purchased a DJI Mini from Amazon sold by WHSJMC supposedly disguise as DJI dealer. The package been shipped back to seller. Amazon act clueless about the situation.

djiuser_Wz5UkrIfAim0 Posted at 2-9 08:56
We are having same issue. Purchased a DJI Mini from Amazon sold by WHSJMC supposedly disguise as DJI dealer. The package been shipped back to seller. Amazon act clueless about the situation.

We're sorry to hear about the inconvenience you've experienced. We recommend that you contact Amazon support or the seller for further assistance.

We appreciate your understanding in this matter.

DJI Wanda Posted at 2-8 03:10
Hi, there
We just sent you the PM for solution.
Could you please check and reply to us?

Happy Ending! I just received the Air 3S from DHL a few minutes ago. I did not expect the refund for the 2 yr service package, which I will re-purchase as soon as I send this update. The package was scheduled to arrive on 14FEB2025, but arrived on 12FEB2025, so thank you for that. Thanks to you and your team for assisting in the resolution, you have my highest compliments. If you are ever in town, stop by and I will buy you dinner (wink).

djiuser_D3fAkixhARsTbshaw Posted at 2-11 10:58
Happy Ending! I just received the Air 3S from DHL a few minutes ago. I did not expect the refund for the 2 yr service package, which I will re-purchase as soon as I send this update. The package was scheduled to arrive on 14FEB2025, but arrived on 12FEB2025, so thank you for that. Thanks to you and your team for assisting in the resolution, you have my highest compliments. If you are ever in town, stop by and I will buy you dinner (wink).

Correction: I was so excited, I got the date wrong. It was delivered 11FEB2025 instead of the scheduled 14FEB2025.

djiuser_D3fAkixhARsTbshaw Posted at 2-11 11:05
Correction: I was so excited, I got the date wrong. It was delivered 11FEB2025 instead of the scheduled 14FEB2025.

Hi there, we're delighted to hear that your delivery arrived ahead of schedule! It's always exciting to receive something sooner than expected. Enjoy your flight and have a great time exploring with your new equipment!

Greetings! I've encountered the same problem Order number is 0016768060014 and the tracking number provided is 8111218474.

The message from DHL is "Shipment cannot be cleared and permission to return to origin is available. Return entry is being processed by clearance. The shipment status will be updated with the new DHL waybill number used to return the shipment when the goods are cleared for return.

Thanks in advance for your help!

djiuser_4Ru2YeIDc3on Posted at 2-11 12:41
Greetings! I've encountered the same problem  Order number is 0016768060014 and the tracking number provided is 8111218474.

The message from DHL is "Shipment cannot be cleared and permission to return to origin is available. Return entry is being processed by clearance. The shipment status will be updated with the new DHL waybill number used to return the shipment when the goods are cleared for return.

Hi there, Thanks for reaching out. We are so sorry for the inconvenience caused. We will check on this with the relevant team and update you soon. Appreciate your patience on this. Thank you

djiuser_D3fAkixhARsTbshaw Posted at 2-11 10:58
Happy Ending! I just received the Air 3S from DHL a few minutes ago. I did not expect the refund for the 2 yr service package, which I will re-purchase as soon as I send this update. The package was scheduled to arrive on 14FEB2025, but arrived on 12FEB2025, so thank you for that. Thanks to you and your team for assisting in the resolution, you have my highest compliments. If you are ever in town, stop by and I will buy you dinner (wink).

Hi, there
Thanks for your information.
We are glad to know that the parcel was delivery finally.
Should you have further questions or concerns, please don't hesitate to contact us.
Have a good day!

djiuser_Z0bfs0iMaO1d Posted at 2-8 20:09
I’m also having this issue

Hi, there
Thanks for your feedback.
We have sent you the PM, could you please check and reply to us?
Thanks for your support and understanding.

DJI Paladin Posted at 2-11 17:45
Hi there, Thanks for reaching out. We are so sorry for the inconvenience caused. We will check on this with the relevant team and update you soon. Appreciate your patience on this. Thank you

Just to update on this, DHL now reports the package has been returned to sender.

willfe Posted at 2-12 11:22
Just to update on this, DHL now reports the package has been returned to sender.

Hi willfe, thank you for the information. We will update this to the relevant team. Thank you

willfe Posted at 2-12 11:22
Just to update on this, DHL now reports the package has been returned to sender.

Hello there. We PM you for more details. Please kindly keep an eye out for our message, thanks!

In the same boat sadly. Got a email saying that my drones finally shipped (A3s and Avata 2), but a few hours later got an update from dhl that the package was not cleared and was being returned to origin. However, dhl didn't request any additional info for customs, like some other forms posts with similar experiences. Chatted with support, but they will try their best to resolve those issues or re-send my order.

order: 0010020418069

tybo96789 Posted at 2-12 21:29
In the same boat sadly. Got a email saying that my drones finally shipped (A3s and Avata 2), but a few hours later got an update from dhl that the package was not cleared and was being returned to origin. However, dhl didn't request any additional info for customs, like some other forms posts with similar experiences. Chatted with support, but they will try their best to resolve those issues or re-send my order.

order: 0010020418069

Hello there. Thanks for reaching out. We PM you for more details. Please kindly keep an eye out for our message, thanks!

Hi there, my drone order 0016589449120 is saying the same thing. It was originally set to arrive 2/17 but now it is saying 2/19 and "Further Detail
Shipment cannot be cleared and permission to return to origin is available. Return entry is being processed by clearance.
Next Step
The shipment status will be updated with the new DHL waybill number used to return the shipment when the goods are cleared for return."

Should I cancel the order? I needed it by 2/18 for a job.

Thank you

fans7ab6f4e0 Posted at 2-13 20:39
Hi there, my drone order 0016589449120 is saying the same thing. It was originally set to arrive 2/17 but now it is saying 2/19 and "Further Detail
Shipment cannot be cleared and permission to return to origin is available. Return entry is being processed by clearance.
Next Step

Hello there. Thanks for reaching out. We PM you for more details. Please kindly keep an eye out for our message, thanks!

Going through the same issue with FedEx.  Wed 2/12 11:12 pm, package available for clearance then on Thur 2/13  2:48am Clearance delay shipment requires Commercial Invoice.  Why?

djiuser_pp0FPqVq5NXA Posted at 2-14 19:06
Going through the same issue with FedEx.  Wed 2/12 11:12 pm, package available for clearance then on Thur 2/13  2:48am Clearance delay shipment requires Commercial Invoice.  Why?

Hello there. We are deeply concerned about the problem you met. We will PM you for more details. Please kindly keep an eye out for our message, thanks!

Hi, my order also got stuck in customs.
Please help.

Order number 0016048046611

Erdem Danır Posted at 2-16 05:25
Hi, my order also got stuck in customs.
Please help.

Hello Erdem,
We are sorry to hear that your order has encountered customs clearance issues. We will reach out to you via private message. Please check your messages at your convenience.
Thank you for your understanding and support of DJI.

JD014600011957711336 is my tracking code.
Order number is 0018704610739 I am getting  the same message
Further Detail

Shipment cannot be cleared and permission to re-export back to origin is available. Return entry is being processed by clearance

Next Step

An RT checkpoint with the new DHL Airwaybill used to return the shipment will be created when the goods are cleared to re-export

505Tactical Posted at 2-16 17:02
JD014600011957711336 is my tracking code.
Order number is 0018704610739 I am getting  the same message
Further Detail

Hi there. We apologize for the inconvenience. We will verify this issue with the relevant department and reply via private message.