Hi everyone, I ordered a refurbished dji mini 3 fly more combo (RC), and bought it, I chose express shipping through DHL, i ordered on February the 7th, and this morning I got a notification that my package could not clear customs and was sent back to shipper, I am disappointed and I still want my drone, please help DJI.

My order number is 0012804490616 thank you.

Hi there, thank you for bringing this to our attention and I'm sorry to hear about the issue with your order. Just for confirmation, have you already contacted DHL to get more information about why the package couldn't clear customs? They might be able to provide further details or assistance in resolving the situation. Let us know how it goes, and we'll do our best to help you get your drone. Thank you.

Andrew Velychko Posted at 2-11 10:25
My order number is 0012804490616 thank you.

Hello there. We PM you for more details. Please kindly keep an eye out for our message, thanks!

Hello, I have a similar problem. Can you help? It was supposed to be delivered today but status says "Return to Sender" order # 0011044056188

djiuser_Dfn0TdAeY0KR Posted at 2-13 13:15
Hello, I have a similar problem. Can you help? It was supposed to be delivered today but status says "Return to Sender" order # 0011044056188

Hi there, thank you for reaching out. We appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. We can either re-ship the package to you or issue a refund if you prefer. We would appreciate it if you could let us know your decision!

djiuser_Dfn0TdAeY0KR Posted at 2-13 13:15
Hello, I have a similar problem. Can you help? It was supposed to be delivered today but status says "Return to Sender" order # 0011044056188

Hello. We noticed that your order has been stuck in customs for a long time and there has been no further update. Given this situation, we suggest that you apply for a resend or refund. Do you need to resend or refund? We look forward to your reply, thank you.

My order also shows "Returned to Shipper" when tracking at DHL.

Tracking # 4580247254
Order # 0014068718638

PickledHerring Posted at 2-20 12:44
My order also shows "Returned to Shipper" when tracking at DHL.

Tracking # 4580247254

Hi there, thank you for reaching out. We sincerely apologize for any inconvenience this may have caused and thank you for informing us. We are checking this further with the relevant team and will get back to you as soon as we receive an update.

djiuser_Dfn0TdAeY0KR Posted at 2-13 13:15
Hello, I have a similar problem. Can you help? It was supposed to be delivered today but status says "Return to Sender" order # 0011044056188

Hello. After checking, we see the refund for your order has already been issued.
The refund amount will be available on your end within 1 to 3 business days, depending on the bank or credit card issuer.
Please kindly wait 1 to 3 business days for the refund to be processed back to your account.
Please feel free to contact us if you have any other questions. We are more than happy to assist you further.

PickledHerring Posted at 2-20 12:44
My order also shows "Returned to Shipper" when tracking at DHL.

Tracking # 4580247254

Hello. We have created a refund case for you CAS-20617390-H0N5G6. Your order refund request is under processing and your payment will be fully refunded using the same method that was used. The refund process will be completed in about 1-3 business days, depending on the payment method (except bank transfer, which may be completed in about 7-14 business days). Thank you for being so patient. If you have any questions, please feel free to contact us.