Hi my mavic and batteries are only about 9 months old maybe. Two days ago the drone wouldnt ... off so I had to take out the battery. Since then it wont turn off at all. Trued chargjng it for many hours, tried reinserting it, trief various button pushes in different ways...nothing. its obviously a software fault.

I have no acces to a pc as im interstate. I need to fly home in a few days, is it safe to take the battery on a plane while its staying lit up.like this?

Hi, there
Thanks for your question.
Please follow the steps below for troubleshooting:
1. Make sure the shutdown operation is correct;
2. Please unplug the battery, and then plug the battery into the drone to see if it can power on&Power off normally;
3. Please replace the battery if possible.
Also, kindly remind you that as electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on Oct 1st 2024 . We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.

Hi, sorry but the 3x zoom has also stopped working so you unfortunately will be providing repair or replacement under warranty. Why i was not informed of you stopping repair and servicing when I purchased it I will not know, seems dodgy to me given I purchased direct from dji.

djiuser_i8fgOeYPj0Kx Posted at 2-21 23:13
Hi, sorry but the 3x zoom has also stopped working so you unfortunately will be providing repair or replacement under warranty. Why i was not informed of you stopping repair and servicing when I purchased it I will not know, seems dodgy to me given I purchased direct from dji.

Hi there,

Thank you for your update and your long-term support of DJI products. Due to technological advancements and changing user needs, each generation of electronic products has a life cycle. To continuously improve our products and services, DJI periodically optimizes resource allocation to promote the development and application of new products and technologies. To this end, we have decided to officially cease after-sales service for the Mavic Pro and its accessories starting October 1, 2024.

You can find more details about the product suspension of service and support in this post. https://forum.dji.com/forum.php?mod=viewthread&tid=270360

We appreciate your understanding and cooperation, thank you.

DJI Stephen Posted at 2-22 03:54
Hi there,

Thank you for your update and your long-term support of DJI products. Due to technological advancements and changing user needs, each generation of electronic products has a life cycle. To continuously improve our products and services, DJI periodically optimizes resource allocation to promote the development and application of new products and technologies. To this end, we have decided to officially cease after-sales service for the Mavic Pro and its accessories starting October 1, 2024.

Thanks for reposting the prior information but as i said i have an extended warranty so ill be cobtacting dji amd awaiting my repaired or replacement drone, thanks ;) or a refund if they prefer. Its pretty disgusting that a drone that has 3 hours use has a battery failure and now a camera that isnt working. I used it every few weeks for short flights. Not exactly reliable good quality is that? 3 hours......

Oh by the way i have a mavic 3 pro, it doesn't state that one has been discontinued????