I just received my osmo 7p.  Most of the time the gimbal does not hold the phone horizontal.  Is there a way to calibrate it?

Hi there. Sorry for the inconvenience. Kindly provide us the video footage of the issue for further assistance. Here is the link for the calibration reference: https://support.dji.com/help/con ... ;paperDocType=paper

There is a calibrate option in the settings in DJI MiMo when you are connected to the gimbal.

You can auto calibrate and you can also tweak the horizontal alignment by tenths if a degree in either direction.

The auto calibration helped, but it seems that the gimbal is only level at start up if I have it on a flat surface.  Here's a video.  Its tough to see but the native ios camera has a level in the middle.  gimbal video

https://photos.app.goo.gl/3c9uVDVPT5wJhmFp7

jshurak Posted at 2-22 01:10
The auto calibration helped, but it seems that the gimbal is only level at start up if I have it on a flat surface.  Here's a video.  Its tough to see but the native ios camera has a level in the middle.  gimbal video

https://photos.app.goo.gl/3c9uVDVPT5wJhmFp7

Hi there, to ensure easy access, please upload the footage in a shareable folder like Google Drive or Dropbox, and share the link with us. Just a quick reminder to set the viewing permissions to public. Looking forward to your updates. Thank you for your cooperation !

The link is from google photos and the ‘add link’ button wasn’t working.  Here is a link for google drive.  Video

https://drive.google.com/file/d/1irUt1SezQQkkeBBOwo9Ou12_lEMI9R8Y/view?usp=drivesdk

fansa687a589 Posted at 2-22 01:57
The link is from google photos and the ‘add link’ button wasn’t working.  Here is a link for google drive.  Video

https://drive.google.com/file/d/1irUt1SezQQkkeBBOwo9Ou12_lEMI9R8Y/view?usp=drivesdk

Hi there, before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

DJI Gamora Posted at 2-22 02:33
Hi there, before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

I’m in the UK

The MIMO app has an option to calibrate the gimball with you phone

fansa687a589 Posted at 2-22 03:02
I’m in the UK

Hi there, . As for your case, we recommend you send your device back to DJI for a thorough diagnosis. Our dedicated team will meticulously inspect the device to ensure its safety. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.

DJI Gamora Posted at 2-22 03:53
Hi there, . As for your case, we recommend you send your device back to DJI for a thorough diagnosis. Our dedicated team will meticulously inspect the device to ensure its safety. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.

Hello, I've had the device for less than a day.  I'd sooner just return the device or take a replacement.
Edit: I really do appreciate the support in this thread.

fansa687a589 Posted at 2-22 03:54
Hello, I've had the device for less than a day.  I'd sooner just return the device or take a replacement.
Edit: I really do appreciate the support in this thread.

Hi there, we apologize for the inconvenience. It is recommended to request for a replacement by clicking on this link https://repair.dji.com/us/repair/replacement
Thank you for your understanding.

DJI Gamora Posted at 2-22 03:58
Hi there, we apologize for the inconvenience. It is recommended to request for a replacement by clicking on this link https://repair.dji.com/us/repair/replacement
Thank you for your understanding.

thank you!

fansa687a589 Posted at 2-22 03:59
thank you!

You're welcome! If you need any further assistance or an update regarding your request, please feel free to reach out to us by providing your case number. We are here to help and look forward to assisting you further. Thank you for your understanding and support.

fansa687a589 Posted at 2-22 03:54
Hello, I've had the device for less than a day.  I'd sooner just return the device or take a replacement.
Edit: I really do appreciate the support in this thread.

Hello, I've had the device for less than a day.  I'd sooner just return the device or take a replacement.

Return it to where it was bought, the unit is defective and is covered under the UK sales of goods act

MiniManiac Posted at 2-22 11:58
Hello, I've had the device for less than a day.  I'd sooner just return the device or take a replacement.

Return it to where it was bought, the unit is defective and is covered under the UK sales of goods act

Good to know. In this case, I purchased directly from DJI.