Drone Stolen
75 3 2-26 06:10
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djiuser_9blY98qqDmCK
lvl.1
Brazil
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My drone has been stolen, I wonder how I block it.
2-26 06:10
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hello there. To better understand the issue and assist you effectively, we recommend reaching out to the DJI support team through our official website. This will enable our certified technicians to conduct a thorough inspection. Path: Visit the DJI official website > Support > Click "Online Customer Service" under "Contact Us"
Should you encounter any difficulties during the process or have additional questions, please don’t hesitate to let us know. We’re here to help!
2-26 06:50
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Kikik
lvl.4
Flight distance : 770541 ft
Indonesia
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you could change the drone status to flyaway this way the drone won't be able to be used or blocked until someone contacts the dji with the drone serial number

"Producing a Flyaway Report is to help mark an aircraft as lost. Once the flyaway aircraft report is confirmed, the aircraft will be prohibited from any further use"
https://support.dji.com/help/con ... p;re=US&lang=en

2-26 11:28
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DJI Mindy
Administrator
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Hi there, we’re sorry to hear about your situation. To protect your privacy and assist further, we have reached out to you via PM. Please kindly keep an eye on your inbox. Thank you for your understanding.
yesterday 02:29
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