blackage82
lvl.1
Flight distance : 27536 ft
United States
Offline
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Recently I sent my P3A in to have the camera repaired. There was a strange magenta / lime green color to the video.
DJI said that they were going to replace the camera circuitboard. Great, i paid the $$ and had it back in a few days.
MAJOR ISSUE:
This iarcraft is registered with the FAA for commercial use and has an official N number, which is tied to the serial number. To register, i provided a reciept, a signed affadavit of purchase, there were fees, etc. It wasn't exaclty an easy process to register the aircraft..... And now, i essentially have to do it all again...
It's kind of like if i took my Honda Accord in to the shop for a bent rim, and when i go to pick it up they have given me another Honda Accord; same color, same year, make, model etc. Thats a very nice gesture, but thats not the Honda Accord that i brought in. Now i'll have to deap with my insurance, and department of motor vehicles, etc. etc....
Has anyone dealt with a similar situation?
I email DJI, and they just said:
"We truly understand that you were expecting your original aircraft. However, if the repair team's solution to fix the unit is a total swap, not only for the specific part that needs to be repaired, but for the whole aircraft itself, that will be the resolution that they will perform to fix the unit.
Please be advised that by sending the unit in for repair, you agreed to the repair terms and conditions as stated in http://www.dji.com/service/policy
If you are having any technical issues with your received unit, please let us know. Thank you very much."
Great.
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