he did, becuase i told him the serial number makes no diference between 0 and o and i couldnt buy it, and my 48 hours period was almost over.

i know that is not true, but why did he told me that?

Alansin, may I know your aircraft SN? It's activated before 48 hours, right? If so, please feel free to send an e-mail to djicare@dji.com, our dji care team will help you handle this case.

Hi Alansin, would you please provide us your e-mail address so that we could help you escalate this case soon. Very sorry for the inconvenience caused, thank you again for your support!

Ahoj mám rovnaký problém. Kúpil som Dji Care Refresher pre P4P. Nedarí sa mi ju aktivovať. Skúšal som aj meniace sa písmená a číslice (0, O). Ak zadáte žiadna dohoda a S / N dať môj prehliadač. Varian Care nemôžete byť blank.Phantom aktivovať 09/12/16 v 15:30 obnovovacou starostlivosti dnes som si kúpil v 17:00. Potreba rýchlosti ...
email: adamslastandodo@centrum.sk
on-line podpora nic ...

Duffs Posted at 2016-12-11 05:57
Ahoj mám rovnaký problém. Kúpil som Dji Care Refresher pre P4P. Nedarí sa mi ju aktivovať. Skúšal som aj meniace sa písmená a číslice (0, O). Ak zadáte žiadna dohoda a S / N dať môj prehliadač. Varian Care nemôžete byť blank.Phantom aktivovať 09/12/16 v 15:30 obnovovacou starostlivosti dnes som si kúpil v 17:00. Potreba rýchlosti ...
email: adamslastandodo@centrum.sk
on-line podpora nic ...

Hi Duffs, sorry for the inconvenience caused.
Would you please send an e-mail to djicare@dji.com with a picture of aircraft SN in English?
I've transferred your case to our dji care team and they will help you handle this case soon once they receive your information.

DJI Natalia Posted at 2016-12-9 21:16
Hi Alansin, would you please provide us your e-mail address so that we could help you escalate this case soon. Very sorry for the inconvenience caused, thank you again for your support!

arq.alanlopez@hotmail.com

Alansin Posted at 2016-12-13 09:46

ive send you a PM ;)

Alansin Posted at 2016-12-13 23:46

Thanks, we'll escalate the case.
Sorry that I did not get your PM for some reason.
Just to clarify, the problem for purchasing DJI care has been sorted out, right?

DJI Natalia Posted at 2016-12-14 00:19
Thanks, we'll escalate the case.
Sorry that I did not get your PM for some reason.
Just to clarify, the problem for purchasing DJI care has been sorted out, right?

NO, i couldnt complete the purchase, due the S/N being ambiguos betwen the letter O and the Number 0, tryed several combinations and i couldnt make it work.
Tryed chat support and nothing was resolved.
il try to "spam" you on PM

Alansin Posted at 2016-12-14 23:25
NO, i couldnt complete the purchase, due the S/N being ambiguos betwen the letter O and the Number 0, tryed several combinations and i couldnt make it work.
Tryed chat support and nothing was resolved.
il try to "spam" you on PM

Really sorry that I did not get your message.
Would you please send an picture of the aircraft SN and send e-mail to djicare@dji.com? Our colleagues will help you handle this case.

DJI Natalia Posted at 2016-12-14 22:19
Really sorry that I did not get your message.
Would you please send an picture of the aircraft SN and send e-mail to ? Our colleagues will help you handle this case.

So still you dont recieve my PMs ?

Alansin Posted at 2016-12-17 09:56
So still you dont recieve my PMs ?

I refreshed the page for several times unfortunately, I did not receive your PMs, maybe it's caused by the system problems.
We've talked to DJI Care team for your case, and our team will help you handle it once receiving your e-mail. Please feel free to send the e-mail for any questions.

DJI Natalia Posted at 2016-12-17 23:01
I refreshed the page for several times unfortunately, I did not receive your PMs, maybe it's caused by the system problems.
We've talked to DJI Care team for your case, and our team will help you handle it once receiving your e-mail. Please feel free to send the e-mail for any questions.

ive tryed to send you a PM again, sorry for taking so long to reply, but life is hard and gets in the way a LOT!!

what should i do?  do i need to explain all this through a email to dji ?

Alansin Posted at 2017-1-4 20:52
ive tryed to send you a PM again, sorry for taking so long to reply, but life is hard and gets in the way a LOT!!

what should i do?  do i need to explain all this through a email to dji ?

If you've sent the e-mail to djicare@dji.com, please tell us your ticket number or your e-mail address, we'll help you follow up the case.