Our support contacted you and created a new RMA case, we'll take care of it.
Very sorry again for your unpleasant experience, Please feel free to let us know for any further questions, we'are here to help you.
Dji has contacted me and it seems they are doing their best to resolve my issues. I have been contacted by email, forum, and phone. Took a bit to get the issues addressed....but now they are on the ball. Thank you.