marioalbu
lvl.1
Australia
Offline
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I would suggest you, and anyone else, to be careful in dealing with DJI dealers.
Unfortunately, my story how has a not-so-happy-ending. I am sharing below the message sent to DJI Support:
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I purchased almost 1 year ago (Dec 2013) a DJI Phantom Vision. Everything was good with it until a couple of months ago when, after an update, the camera live feed from the smartphone app stopped working. I was still able to use the camera with the app - I could take pictures, videos, connect to the camera and transfer photos and pictures, and control the camera vertically with the up/down buttons. I have reported the issues here: http://forum.dji.com/forum.php?m ... =303&page=1#pid3929
I took the advice given by a DJI poster and sent my Phantom to the Australian dealer - EE Hobbies. The contact information was given to me by the DJI poster, see the link above. I did not purchase the camera from them originally, but they are the only ones close to my area. They got my Phantom, and after a few days told me the WiFi transmitter in the camera was faulty, and quoted me $620 (AUD) to replace the entire camera. I did not proceed with the repair, since I believe the camera was working fine (can take pictures and videos). 1 month later, I have received my Phantom back (although shipping takes 2 working days). I was surprised to find that now the camera was not functional at all. Things such as taking pictures, videos, transferring them, tilting the camera was now impossible. I have thought to try and rebind the camera. Imagine my surprise when discovering that: 1) rebinding is not working; 2) detected camera is different (different camera SSID and different camera MAC address) than the camera I shipped my Phantom with.
I am writing now this to DJI support (Intl) with hopes of investigating this incident and clearing things up. I have took a screenshot with the auto-detected camera (Camera Bound), and the camera that the app tried to get bound using the QR scan code (New Camera). You can see in the screenshots posted previously in the forums that this camera (New camera) that fails to bind now was bounded before, and the "Camera Bound" now is a different one - which is not working at all. The screenshot is uploaded at http://imgur.com/6VLCTlJ
While I was happy with your product, I must say I am disgusted with the way things were handled once there was a support issue.
I am eagerly awaiting for your response.
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Hopefully someone from DJI will read this and be able to clear things up.
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