fansbc6685a5
lvl.1
Flight distance : 37703 ft
Romania
Offline
|
So.. finally made the decision to buy the RE goggles... Ordered on the 7th Dec, thinking I would believe the website, that DELIVERY would be 7-10 days from Payment. Paid with Paypal, and set to waiting..... Today, (the 12th) website sys still waiting to dispatch. So i go to webchat..
- Hi, Thank you for contacting DJI-PreSales Department!
Hi, Thank you for contacting DJI Pre-Sales Department. This is Jardine. How may i help you?
I would like an update on a purchase I made some days ago... Order Number: xxxxxxx
I understand that you want to check the status of your order, Ian. now worries let me check that for you hold on a minute please.- 13:41
Thank you for waiting.
Upon checking on your order it is , Estimated to ship on or before Dec . 21
Please allow 3 to 5 business days for your package to arrive from date shipped.- 13:44
delivery was supposed to be 7-10 days from order. i ordered on 7th Dec, meaning it should have been with me, no later than 18th Dec- 13:46
now you tell me it may not get here for Christmas?.
Please be guided that weekends is not included in the count.- 13:47
quite, so VERY unlikely to be here before christmas?
And 7 to 10 days is the time it is being process in our warehouse and additonal 3 to 5 days is from the date shipped.
Yes it is possible that it will be there before christmas.- 13:48
Because it is jusn an estimation it may be earlier than that.
your site says, "Estimated delivery time: 7-10 working days after payment confirmation"
not 7-10 days processing in your warehouse, and then 2-3 days delivery.........- 13:50
Yes we do apologise if the additional days is not show in the website.
If it were, i would have bought somewhere else!..... ANOTHER display of poor customer service from DJI
can you put this on priority order or some way to hurry the delivery- 13:52
We are going to have it follow up and it is already in priority lists.
For speedy process.
your speedy process is failing then..............- 13:53
I might just cancel order and purchase elsewhere............. I will post this up on forums telling others to avoid buying direct from DJI- 13:55
We do understand how important this packaged is to you and we can't blame you for being frustrated but DJI is doing all it can to be deliver you packaged as soon as possible.
no you are not.. You could be honest on expected delivery times for a start, and you are not doing that!
very poor.- 13:56
That is the estimated date of your order Dec . 21
maybe the confusion is that the additonal 3 to 5 days is not shown in the website.- 13:57
NO.. if you believe the website, it is DELIVERY in 7-10 days ..... "Estimated delivery time: 7-10 working days after payment confirmation"
no confusion. just DJI being liars.- 13:59
We know how you feel right now and we do apologize for it. but we will make your experiencing as our learning to improve more on our system.
|
|