Received an email from DJI earlier today, saying they will “offer” me a 30% off on a new P3 purchase. And they didn't say anything about the cause of this case, but only gave me a "general reminder" saying that the remote connection can be interfered by "large amounts of concrete, steel, powerlines, wifi technology", which doesn't seem to exist in the middle of a river.
I feel this is NOT fair at all, basically DJI want me to pay 70% for this crash which was at least 70% their fault! I cannot recall any error from my side, and I provided everything I had to help them investigate my case. What disappointed me more is their attitude, it takes them a week to reply me a email, which doesn't really talk about my specific case. I guess maybe they were too busy dealing with these kind of cases...
I will attach part of the email, let me know what you guys think about this. At this point, I just cannot accept this "offer".
----------------------the email----------------------------------------------------------------- Dear Siyang Qi, Thank you for your patience. We have reviewed your survey, and based on the incident you experienced, we want to provide further assistance. First, we want to remind you that the remote connection our Phantoms use can be interfered with by outside sources as per FCC law. Flying near any large amounts of concrete, steel, powerlines, wifi technology, and other man-made sources can affect the behavior of the aircraft. Also, calibrating the compass over or near any of these objects or material can cause issues in flight. This is a general reminder and may not necessarily apply to your situation. We would like to offer you 30% off a new purchase of a Phantom 3 Professional for $881.30 To accept this offer, please mail us your transmitter so we can register it and generate an invoice. (the rest of the email is talking about how to accept the offer ) ----------------------end of the email-----------------------------------------------------------------
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