paulsheaves
lvl.1
United Arab Emirates
Offline
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So here we are again,
Another product from DJI and the same old merry go round with their awful support staff when an issue arises with their products.
This time its the P3P and the DJI Pilot app.
The problem: The widely reported "bug/problem" on the ipad mini 2 whereby the app disconnects after around 6-7 minutes of flying, thus resulting in no/intermittent FPV. The ipad mini 2 is brand new (I bought it solely for the purpose of flying the drone).
So i emailed DJI with the problem, clearly stating that I was using the firmware update 1.1.8 (it says normal status/up to date firmware etc on the app) and the app 1.1.1 and waited for 4 days for a response. Their response "please make sure you are using 1.1.1 app and 1.1.8 firmware" !!!!!!!!
FACE PALM!! I mean really!?!?!?! 4 days for that!!!
So I write on the forums and see that many other users have the same problem, there is a thread on this forum and also two or three threads on the phantom pilots forum with the same issue. Here is an example from me but others report the same after my comment: http://www.phantompilots.com/thr ... /page-3#post-387014
24/7 live chat admit there is a problem, but currently do not have a fix for it. They tell me they are waiting on a P3P from China to be returned to them with the same problem, and then they will tell me what it is - god knows how long I have to wait for that.
My dealer says swap the ipad mini 2 for an android device but I am not allowed to exchange my ipad mini air 2 (worth $500 or so) at the shop as it is now registered and used. There are also no guarantees that this will fix the problem as I have also tested it with my friends Ipad Air 2 (the big version) and the exact same problems occurr - so it is not the exact tablet that is at fault or its cable (used friends cable too). It COULD be an apple problem, but one suspects that it will also happen on Android.
I had unlimited problems with the DJI PV2+ (GPS problems, calibration problems, interference problems literally from start to finish until i sold it) and now I have this issue with what is meant to be their flagship product.
Forgive me for whinging, but when you pay $1500 for the machine and a further $500 for the ipad mini 2, you expect the bleeding thing to work. I lve their products, but the support and reliability is nothing short of terrible.
Is there a representative from DJI who can escalate this case (quickly) for me? Am I entitled to a full refund or exchange for a new p3p?
Help much appreciated,
Paul
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