djiuser_Dq33MvhJcbU2
lvl.1
Flight distance : 9918 ft
Australia
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DJI Thor Posted at 2018-3-5 19:19
Hi there, for the range issue, please make sure that you had fully unfolded the antennas of the drone, check and try to select the channel with less noise on the WiFi settings, please make sure the remote controller’s antennas are positioned parallel to and are pointed towards the aircraft, ensure the firmware has updated to the latest version, also according to the picture above, there are trees around, please try to fly in another open area.
And regarding the distortion, just to verify, have you checked if the original video on the drone also displays the same? Please help to confirm. If the video on the drone is fine, the issue might relate to the mobile device or interference. Please tell me the mobile device you are using, try to reinstall the latest DJI GO 4 app, remember to do a backup like syncing the flight record and saving the pics and videos before your reinstallation, change another place. If it doesn't help, please also try another mobile device that is on the support list to ensure the compatibility. Thanks.[view_image]
The footage as retrieved from the drone itself is fine, and I am yet to try a phone other than a Moto G5.
As for the signal issues, I am still unable to fly more than a few hundred metres (still less than a kilometre in rural areas) away without the connection cutting out. Making sure the legs are folded out, and the channel is clear. |
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