mixstreme
lvl.3
United Kingdom
Offline
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Tahoe_Ed, this isn't just about the photography companies or film shoots, the scope for the various uses of any platform are just to much for DJI to understand.
The company and directors are set on Ariel photography and supplying such equipment, that's great... and good luck with that.
That doesn't mean Joe blogs or I buy the product to make movies...
Whilst real people with ambition and innovative foresight are trying to build a specific use incorporating such units, its only achievable with manufacturer support. This has become very much an issue with numerous options, as such we only want the best.
There are many movie companies out there and your right , they would buy more than one as they cant afford to be delayed etc... not that they would be......
Unfortunately this isn't about the movies and in the real world there are realistic limitations put in place for many reasons. I tend to find it hard carrying 1 S1000 in a rucksack up a hill to try and find the people who have wandered from the path of enlightenment and into the moors of doom.....
By this same logic I should also carry 2 Flir camera units, my real world budgets and physical capabilities don't allow for this movie mentality of purchasing several units.
My reasoning......
The Vision+ has been sold to consumers, general public and has been the platform of choice for many who have tried to market this with their own twist on things etc.... Yet we still have the issue of parts availability because the manufacturer insists the owners are not capable of repairing the units themselves. This does not help us to sell your products in our variation. I feel let down by DJI as I pitched this and was faced with the reality of DJI's own words and that sealed the deal or wiped it out actually.
There are many forums and mods/hacks and improvements for your products and people will as always be inspired to improve or experiment with them, this hobby and its interested parties have been doing this from the start, before DJI.
The viability of any product relies on the products performance and the availability of parts to keep it performing. Its common sense that things will need to be replaced.... and considering the parts available and the technical expertise required to fit some of them, the ribbon cable fiasco is nothing more than an insult and contradicts your very own expectations from consumers.
I didn't buy a BMW in order for BMW to insist I must have it serviced and maintained by them only.
BMW supply all the parts required, even the technical stuff that I know I have no chance of fitting.
I think if you are going to sell such products people should know from the outset that this is not a hobby product like the many before and self repair will not be an option.
It is a specialised piece of equipment that will need to be serviced by the manufacturer only at the customers expense.
There's nothing wrong with being honest about it, in fact its better that you are.
Had I of known that a simple ribbon cable would be the weaklink in such a good product and had I of known that I would have no choice but to send it in for service to be fixed, I seriously would have gone with the mariner quadcopter.
I wouldn't be here trying to salvage a perfectly good working gimbal whilst constantly repeating myself about the fact that I DONT WANT or need SERVICING.
This has gone far enough, the fact that this ribbon cable is not available so long after the launch of the Vision+ is nothing more than a warning to all future customers... This is what to expect......
False promises, False information on future availability of parts
and the same run around from the support centre staff with standard replies as trained and no option other than send it to them and pay....
And if you are a movie company, then seriously buy 3 units.... you will need them.
DJI, I appreciate your vision of such servicing centres, but in reality you are causing more damage to yourselves.
If you are willing to stand up and say you will actively supply all parts for the inspire1 within such time as they are available then fine,
If its servicing only then fine, but make it clear.....
People are asking and deserve an answer that doesn't diversify from the actual question.
At present we have nothing but experience and the many different opinions from various staff...
How about a statement from the company detailing such directives and giving a clear direction of the companies position on this matter.
Spares or no spares...
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