Mavic 2 Pro shipped already?

Rubenfer

DJI Susan Posted at 2018-8-28 19:49
Hi Rubenfer, I've checked your order, the package is ready for shipping. The tracking number will be available in the next 1-2 working days, we'll keep an eye on it as well.

Thanks Susan! Do you think that it could be here on Friday?

lvK0bgqCXaWs

DJI Susan Posted at 2018-8-28 21:06
Upon checking in the system, the package has been shipped, please kindly check whether you have received the tracking number later, thanks!

Thank you very much!

djiuser_4ANqNDcjNn7J

Hi, I placed an order on the 27th (# 0499798073150) for delivery to Germany. Any chance this could be rerouted to Denmark as I am going on a holiday there on the 1st of September...?

(Of course if it even gets delivered before then there'd be no need for this...)

LoMackz

Hi Susan,

My order has been stuck since the 27th (Order placed on the 25th). Could you please check what is happening there?

Order number: 0460187890029

fans68308231

Starting to get annoyed with this.

Ordered during the announcement.

Marked as shipped on thursday but did not leave DJI until Monday.

It's been stuck at departed Schenzhen facility since and sign of it arriving in UK.

Worst part is DJI activated my care refresh on monday 27th so that's 3 days I'm missing out on and counting.

How can we get the days we have paid for added back onto refresh???

LoMackz

fans68308231 Posted at 2018-8-29 01:17
Starting to get annoyed with this.

Ordered during the announcement.

Good question.

Duncandonut

fans68308231 Posted at 2018-8-29 01:17
Starting to get annoyed with this.

Ordered during the announcement.

Hi Fans,

I spoke to DHL today who are looking into what is going on. I believe Gary on the forums has already spoken to DJI regarding the Care Refresh. DJI has agreed to reset the start date to the day we get the drone. Need to call DJI myself but am in a rather sketchy signal area at the moment.

Am frustrated that people who ordered after us now have their drones. I have DJI Select so really should have been one of the first to get my drone, however I think a few of us in the UK all have our drones sat on the same pallet in a DHL distribution centre somewhere gathering dust. Not happy, not happy at all.

DJI-Flyer

Duncandonut Posted at 2018-8-29 01:33
Hi Fans,

I spoke to DHL today who are looking into what is going on. I believe Gary on the forums has already spoken to DJI regarding the Care Refresh. DJI has agreed to reset the start date to the day we get the drone. Need to call DJI myself but am in a rather sketchy signal area at the moment.

Thank you for your proactive actions on this delay by DHL please keep us updated on their response.
I suspect they will blame staff shortages in the UK owing to school holidays and yet on evidence in this forum packages are moving thru DHL East Midlands to rest of Europe and I am surprised that you as a Select member your package has not arrived, and yet one UK member had his the other day - this delay puts a new slant on the phrase 'a slow boat from China'

fansb852a4f9

Duncandonut Posted at 2018-8-28 20:54
Hmmmm, coming up on 48hrs with no updates. Getting rather grumpy now, especially as people who ordered after others and myself already have their drones. Not a happy chappy at the moment.

[view_image]

I am looking at the same page right now, however mine said yesterday it would arrive at my house before 10 pm and I even got a text message from DHL. After 10pm it said it's gonna arrive the next day (today), meanwhile it's still in Shenzhen according to this page. Your page doesn't even have the estimated delivery information mine has. Mine says it's gonna arrive today sometime between now an 10pm, the same as yesterday.

This is kinda unacceptable since I actually left work early yesterday because they need a signature. Am I supposed to do this the whole week now? At least don't send me text messages telling me I have to sign this today, when it isn't even out for delivery.

damoUK

DJI-Flyer Posted at 2018-8-29 02:00
Thank you for your proactive actions on this delay by DHL please keep us updated on their response.
I suspect they will blame staff shortages in the UK owing to school holidays and yet on evidence in this forum packages are moving thru DHL East Midlands to rest of Europe and I am surprised that you as a Select member your package has not arrived, and yet one UK member had his the other day - this delay puts a new slant on the phrase 'a slow boat from China'

Just be thankful it's not actually on a boat - you'd be waiting weeks or months, not days!

Mine's in the same position too, no update since Monday from DHL, still shows as "3. Departed facility in..." and already 2 days into my DJI Care Refresh!!

DJI-Flyer

OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

GaryNash

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Great work.... Sherlock hehehehheh

Wind Junkie

No Man's Drone Posted at 2018-8-28 20:36
Hey Man. I'm in Florida too. Did you sell locally or eBay?

Thinking about selling my Mavic Air Fly More Combo, 4 batteries and PolarPro Cinema Series filters.

I sold it on Facebook marketplace. I had also listed it for sale on craigslist

Duncandonut

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Outstanding. Am still waiting on DHL calling me. Guess they will tell me the same thing. Great work though and thank you.

DJI-Flyer

Duncandonut & Gary Nash - thank you for that - though now retired 31 years as a Policeman comes in handy sometimes - let's hope I wasn't told a porky

which of course never happened to me in my police career

Elmo

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Good news, thanks for that. Looking at the information you all gave, mine would appear to be in the same shipment.

No Man's Drone

Wind Junkie Posted at 2018-8-29 03:52
I sold it on Facebook marketplace. I had also listed it for sale on craigslist

Alright. Thanks!

djiuser_lNrWse6qEPs5

I ordered my Mavic 2 on launch day and my order still has not shipped. So disappointed, contacted customer service and apparently my order has not left the warehouse in China yet... seems like orders are not processed in turn, more like a lottery. Really disappointed with the service.

Rubenfer

Now I have a DHL tracking number but the package is not picked up yet in Shenzhen (23:29 now in Shenzhen). Anyone knows if Shenzhen warehouse works at night? Or I need to wait until tomorrow to start the real shipping process.

DedeMavic

Rubenfer Posted at 2018-8-29 07:30
Now I have a DHL tracking number but the package is not picked up yet in Shenzhen (23:29 now in Shenzhen). Anyone knows if Shenzhen warehouse works at night? Or I need to wait until tomorrow to start the real shipping process.

Did you get your tracking number via email? I still haven't received mine

DaveHudsonATL

I'll echo these Kudos... I ordered the M2 Zoom last Thursday night.... it arrived on my doorstep early Tuesday morning! Totally blown away at the delivery speed.... and thrilled as its just in time for my vacation!

Rubenfer

DedeMavic Posted at 2018-8-29 07:42
Did you get your tracking number via email? I still haven't received mine

Yes, now I have the tracking number in my email, but when I try to see the status the package isn't picked up yet...

DJI-Flyer

djiuser_lNrWse6qEPs5 Posted at 2018-8-29 07:16
I ordered my Mavic 2 on launch day and my order still has not shipped. So disappointed, contacted customer service and apparently my order has not left the warehouse in China yet... seems like orders are not processed in turn, more like a lottery. Really disappointed with the service.

That's extremely annoying and more frustrating than others incl. myself that have shipped three days ago with no further info at DHL, I presume payment has gone thru OK? Was it ordered during launch or later in the day? Hope you get some positive news soon

DedeMavic

DJI-Flyer Posted at 2018-8-29 07:52
That's extremely annoying and more frustrating than others incl. myself that have shipped three days ago with no further info at DHL, I presume payment has gone thru OK? Was it ordered during launch or later in the day? Hope you get some positive news soon

I ordered mine during the live event. The status changed to "shipped" yesterday (approx 24hrs a go) but I still haven't received my tracking number. Frustrating as it said delivery 3-5 working days and I'm going on holidays this Saturday... I was told I would receive it by tomorrow but that's not happening.

poetoe

DedeMavic Posted at 2018-8-29 07:42
Did you get your tracking number via email? I still haven't received mine

Hi DedeMavic, I got the tracking number today morning at 10:30am zurich time. DHL says they will deliver to my house on Friday lunch time.

TheRobbo76

hallmark007 Posted at 2018-8-24 09:55
It’s getting close Now....
[view_image]

Hi there,
Have the same information as you still at this time! Have you progressed at all?

DedeMavic

poetoe Posted at 2018-8-29 07:59
Hi DedeMavic, I got the tracking number today morning at 10:30am zurich time. DHL says they will deliver to my house on Friday lunch time.

I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

hallmark007

TheRobbo76 Posted at 2018-8-29 07:59
Hi there,
Have the same information as you still at this time! Have you progressed at all?

Yes got mine yesterday, was checking all the time but DHL seem to be slow updating but quick delivery.
Hopefully for you soon, mine took total 4 working days.

poetoe

DedeMavic Posted at 2018-8-29 08:01
I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

in den dji store it also shows the tracking number right below "time of order". and then at the very bottom is a link "track order" which brings you directly to the DHL site where I was able to enter the time I want the delivery.

poetoe

poetoe Posted at 2018-8-29 08:09
in den dji store it also shows the tracking number right below "time of order". and then at the very bottom is a link "track order" which brings you directly to the DHL site where I was able to enter the time I want the delivery.

again, I received an SMS from DHL telling me the tracking number and delivery day with a link to the DHL site. again, I got my "shipping" yesterday while we were chatting at around 7pm Zurich time. then nothing happened till today at 10:30am when the sms came in.

Lio

DedeMavic Posted at 2018-8-29 08:01
I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

DedeMavic, we are in the same boat. Not received any tracking number or other news yet. So annoying.

DedeMavic

poetoe Posted at 2018-8-29 08:11
again, I received an SMS from DHL telling me the tracking number and delivery day with a link to the DHL site. again, I got my "shipping" yesterday while we were chatting at around 7pm Zurich time. then nothing happened till today at 10:30am when the sms came in.

Did you order just the Mavic 2? Or the fly more kit as well?

DedeMavic

Lio Posted at 2018-8-29 08:20
DedeMavic, we are in the same boat. Not received any tracking number or other news yet. So annoying.

I agree. I was really hopeful after seeing the status change to shipped yesterday... Now 24hrs later no tracking info. So annoying!

poetoe · M2P plus fly more kit. I ordered last thursday at 5:30pm.

M2P plus fly more kit. I ordered last thursday at 5:30pm.

TheRobbo76

hallmark007 Posted at 2018-8-29 08:07
Yes got mine yesterday, was checking all the time but DHL seem to be slow updating but quick delivery.
Hopefully for you soon, mine took total 4 working days.

Thanks for the update mate, will hope for soon. Glad you got yours, upwards and onwards.

fans49afb31d

I ordered a second battery 2 days after the event, It still shows Payment success BUT not shipped yet. I received my zoom in 2 days. I think the batteries are now on backorder. Anybody else have the same issue?

TheRobbo76

DJI-Flyer Posted at 2018-8-27 06:49
My M2Pro and Kit on its way expect it Wednesday hopefully if not too many DHL Waypoints
[view_image]

Hello chap,
I have the same situation, but not yet received any further information or drone!
How is yours?

DJI-Flyer

TheRobbo76 Posted at 2018-8-29 09:43
Hello chap,
I have the same situation, but not yet received any further information or drone!
How is yours?

Hi TheRobbo76 - if your check my post at 455 you will see the DHL situation that I was able to get this morning - still waiting for delivery - hopefully next few days

TheRobbo76

DJI-Flyer Posted at 2018-8-29 10:32
Hi TheRobbo76 - if your check my post at 455 you will see the DHL situation that I was able to get this morning - still waiting for delivery - hopefully next few days

I’m sorry, bit new to this forum so what is post 455?

DedeMavic

TheRobbo76 Posted at 2018-8-29 11:25
I’m sorry, bit new to this forum so what is post 455?

look at the top right corner of each post. DJI-Flyer is referring to the post number