KlooGee
First Officer
Flight distance : 16783757 ft
United States
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HedgeTrimmer Posted at 3-26 15:11
I am sorry to hear that you're still having issues with the DJI Assitant 2. According to our engineers, the issue with the DJI Assistant 2 has been resolved from our end. I suggest you contact Microsoft to see if you need to configure some settings on your computer.
Just as I mentioned in my previous post that I thought they would be releasing the update soon, they have formally released the new version (v1.2.5) today resolving this issue.
They released fixes for various products on 3/14, 3/15, 3/19, 3/21, and now 3/27 all with documentation in the release notes about the problem they were fixing. That doesn't seem like a company trying to hide from the issue.
I personally wouldn't take the word of an entry level support tech as DJI's official word over the official release notes documents made public for everybody to see.. It is possible the support tech just was confused on which product was being discussed. Or they just could have been confused over which products were publicly available vs. ones that have been fixed but weren't publicly released yet. It is too bad they don't train their entry level support techs better to help themselves find the correct answers when those answers are freely available for their customers to find. DJI does need to seriously improve in this area.
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