Jonathonc
lvl.1
United States
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rwynant V1 Posted at 7-2 19:36
The big carriers are letting goods from other countries "sit" for awhile once they are off the plane......since they don't have that as a normal "check box delay" they are using something else.
If you all noticed the delay was all about the same. ALSO, they are moving fewer goods with fewer people handling the paperwork....COVID-19....remember?
I'd put some stock in that if this was a one-off occurrence, but in my looking into it, this has been a constant occurrence with DJI shipments from China to the USA since at least the launch of the Mavic Mini last autumn. I'll admit I didn't look much further into it past that timeline, and isn't unique to the Mavic Mini, also instances with Osmo cameras, Mavic Air 2, etc...
A tracking update means that the package was scanned, if it was just sitting on a plane/truck or in a warehouse, there isn't a scan, therefore there isn't an update, it just shows as still in transit or at a facility or whatever the last scan event was. A status update means that the package was handled in some manner, either moved from a vehicle to a facility, or transferred from Fedex custody to Customs, or something along those lines. Having worked for a shipping company in the past, I have something to refer back to in regards with this, even if I didn't work for Fedex, their system isn't so vastly different from the ones I works with. Yes, shipping delays are happening due to the pandemic, however that just means longer wait time between status updates. That isn't what occurred in this instance.
Yes, you are correct that the delays we are experiencing are not directly the fault of DJI, part of the blame does fall on them however. The specific reason that customs held my package was due to a paperwork discrepancy in regards to tariffs and countervailance. Better processes could be put in place by DJI to curtail these delays, however they have not occurred, and typically, if people bring it up to DJI, they are quick to respond and handle it, however there have been instances of people not bringing it up, or not doing it soon enough, leading to orders being shipped back to China, leading to even longer delays. |
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