bjpcaltech
lvl.1
United States
Offline
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Here is my transcript with DJI support:
Hello,welcome to our website!How may I help you today?
13:47:59
I upgrade my Phantom 3 Professional's firmware to 1.4.10 but discovered that it has minimum waypoint distances making it impossible to fly the automated missions I was previously flying with 1.4.1. I want to downgrade the firmware to 1.4.1, but the Phantom won't let me ("The current firmware does not support downgrade. Use a different version of firmware to downgrade the target version."). How can I downgrade to 1.4.1 from 1.4.10?
I have also tried downgrading to 1.3.20 (success) and then upgrading to 1.4.1. That does not work either.
After downgrading to 1.3.20 successfully, I was then able to upgrade back to 1.4.10 successfully. But I was unable to load firmware 1.4.1 after "upgrading" to 1.4.10.
13:50:09
Customer service is for your query,please wait for a moment,thanks!
Ok
13:51:19
Customer service is for your query,please wait for a moment,thanks!
Ok
Ok, were you sure to format the sd card?
13:52:43
Yes, and I was able to change firmware versions from 1.4.10 -> 1.3.20 and from 1.3.20 -> 1.4.10, but not from either of those versions to 1.4.1. The message I receive in my P3X_FW_RESULT_AB.txt file is:
========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3X_FW_V01.04.0001.bin
Result: Abort.
The current firmware does not support downgrade. Use a different version of firmware to downgrade the target version.
The Abort message means that there is no need to update.
There is a need to update. I want version 1.4.1 because 1.4.10 breaks functionality I was previously using successfully in 1.4.1.
Have you connected to the app yes?
13:53:45
You can check the current version on the drone there.
Yes, via Android devices
Yes, the current version on the drone is 1.4.10
I want it to be 1.4.1.
The 1.4.001 is the current version.
That is the latest.
No, the current version is 1.4.0010: http://download.dji-innovations.com/downloads/phantom_3/en/Phantom_3_Professional_Release_Note_en_9.9.pdf
13:54:46
That is the latest version.
The only version that is current is 1.4.0010
Yes, correct
I want to downgrade to 1.4.0001
13:55:57
The release notes say "The firmware can be downgraded to v1.3.20 or later only." I want to downgrade to 1.4.0001, which is later than 1.3.20, but earlier than 1.4.0010
Sir, the firmware you have is the latest.
13:57:01
Are you referring to the way it reporst in the app?
Yes, that is correct. I want to downgrade to 1.4.1. "Downgrade" means "use an earlier (not current) version of the firmware"
The earlier version was 1.3.2
There is no 1.4.1
Yes, there was 1.4.1 -- it was released to support use of the SDK before 1.4.10
13:58:05
There was also a wide release of 1.4.5 after 1.4.1 and before 1.4.10. I heard there was also 1.4.8, but I do not believe that one was widely released.
http://www.dji.com/product/phantom-3/download
If you click on the link you will see the only available firmware versions.
Those are the production releases. I am a tier 2 SDK developer and have both 1.4.1 and 1.4.5 bin files.
Ok, now I understand.
13:59:55
Customer service is for your query,please wait for a moment,thanks!
Ok
In that case, you will need to send an email to the Development department and request that information. I have no knowledge of those versions. I can't even confirm that they exisist.
Ok, what email address should I use?
We do not support the SDK program.
14:01:25
dev@dji.com
Ok, thanks |
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