WebParrot
First Officer
Flight distance : 23625 ft
United States
Offline
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This is more of a story about using the TradeUp offer so I could used the proceeds to purchase an Air 2 for my grandson. (He's been flying my Spark and want to 'move up'!) And, after all, it's the holiday season and I wanted to get him a really special gift.
So, mid-NOVEMBER I took advantage of the offer where DJI would up their offer by an extra 20%. I signed up on the 20th, got the Alpine Pro loaded up and sent FedEx (using the DJI supplied label). I tracked the parcel from Wisconsin to California over the next week. FedEx "tried" delivery on the 27th but cancelled because there was "no one available" to sign for the delivery. They were successful on the 30th. DJI provides a tracking link to follow your trade in ( I was told ) once it's in their system.
As of December 7th, the status still showed "Submitted" with no indication that it had been received. I sent an email to the address provided and got an automated reply that they were really busy, and if the parcel was received by the 27th, the wait would be 7-10 days... Now... this angered me because the promotion says they's send an offer confirmation and -if accepted- I'd receive a $$ credit within 5 days. They again referred me to the tracking site.
As of December 14th, the status was still "Submitted' and it was over 10 business days. Further, I had signed up for the 5% discount on the purchase of a MA2 on the 23rd, again thinking that I was going to use it for the holiday gift. I again inquired and got the same reply, except THIS time the waiting period was increased to 10-15 days !!!!
As of today, December 24th we're at the 19th business day and still nothing. The only correspondence I've received is the notice that the 5% coupon "has expired". I complained to Support and -as expected- certificates cannot be extended, for any reason, and I cannot request a second one, even though I'm offered one everytime I sign in to the website!
Please post if you've tried to take advantage of this 20%+ trade up program and what you're experience has been. In addition, if you submitted on, or around the same date as me, have you heard anything yet? I'm just trying to get an idea if my parcel has ever even been checked IN (or completely lost). FWIW, I've made another inquiry and am waiting a reply.
PS- Obviously my grandson is only getting a picture of an Air 2 under the holiday tree. Maybe I should have gone with a baseball glove :-)
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