Joe_Diver
lvl.2
United States
Offline
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DJI Thor Posted at 4-19 22:37
Hi, Joe. I regret the pain you’ve been inflicted. We have forwarded it to our related team for further confirmation. If there is any feedback, we will keep you updated ASAP. We will try our best to help you get it addressed.
I just have to stop in and say what an awful experience this has been. After DJI lost my drone, they finally managed to get me a new one which I received today. I registered it, went through all the start up criteria and guess what:
1. The touch screen won't accept commands. Sometimes it's choppy and most of the time it just does not respond. Could not set video or camers settings let alone gimbal settings.....nothing. No way for user interface.
2. Then, the smart controller gives me a "your smart controller is not responding" ....it's frozen
3. I cannot do a compass calibration. It won't recognize the rotation and keeps popping back to the flight screen all by itself telling me I still need to calibrate, so it won't let me change settings internally to customize my functions.
4. There is a firmware error on "overall status screen" on the smart controller that keeps popping and disconnecting the drone from the controller. It says please connect to the remote controller to check the latest firmware, that is followed by a disconnect error that says something like please aircraft tilt is too large, dontact DJI for help.ike fatal error, your pitch is too steep, not connected to Mavic.
5. I try to do a firmware update using the desktop DJI App on the controller at it beeps 4 times at 16% every time during the process and powers off the controller in the middle of the update. So virtually impossible to determine if this is a firmware issue because I can't reinstall it. I hit the power button during the beeping and it installed all the way up to 98% then death.6. Did a drone update and that worked.
So again, this is a new controller and a new Mavic 2 Pro and they don't work. How do I get this remediated by DJI and without further cost to me? At this point I'd accept a $3000 refund and DJI can keep their crummy drone.
https://vimeo.com/704758636
https://vimeo.com/704758891https://vimeo.com/704758979
Seriously, at this point I don't know what to do. But this is clearly a product defect issue and I'm stuck.
If any of these admins have any clout, I could use some help. Not going to pay any more money, but DJI needs to assess this issue and remedy it.
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