DJI Susan
Administrator
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djiuser_1AMuI5CwLcu3 Posted at 2-3 19:28
Hello Suzanne, DJI administrator. So I want to modify the firmware of my drone because it has had a lot of problems since the last update which was carried out at the beginning of the year. Indeed, all of my images and videos are completely blurry and no longer allow me to have quality images, and I do not know what to do since I have tried everything. I contacted the DJ I center which gave me a certain number of procedures to follow which I put in the picture for you in PJ. I did everything but nothing changed. it is as if the camera lens was blocked and the focus no longer works. Even when changing modes and switching from auto focus to manual focus, the image remains exactly the same, i.e. constant blurring. then the DJI center asks me to send the drone back, but it will cost me 280 € only for sending the package with DHL which is very expensive for me. so before considering this shipment or finding any solution to send the drone to a DJI repair center, I would like to test all the options, even going back to an older firmware. if at that time everything goes back to how it was, then so much the better, otherwise it would mean that it is no longer a software problem, but a hardware problem and that it will indeed be necessary to return to a repair center. I also want to say that my drone has never had an accident or any damage. I am sending you some pictures for you to see the difference between before the update and after the update.
[view_image]
Thank you for your detailed explanation, we feel sorry for the inconvenience you experienced and we can understand the reason you want to try the previous firmware. We have confirmed that the firmware downgrade is not supported, therefore, you may need to send it in for service. May I know where are you located? You can start a case on our official website if your area supports to use the online service system, https://www.dji.com/us/service/repair or you can contact the support to help you to start a case. |
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