DON'T CLICK ON MANUAL CHANNEL MODE

skunkworks

DJI Wanda Posted at 2022-9-2 04:13
Hello, there. Sorry for your inconvenience. May we have more details?

I have the same issue where my Drone is BRICKED after clicking on a button in the remote control software that was supposedly verified as being safe for use. It is not like I used any non DJI software,. this is happening with their own software.. All I did is touch the button to switch to Manual Transmission and now can never switch back to Automatic, the app software just refuses to allow Automatic to be reselected!!. This is a serious bug that DJI has absolutely known about for several months because I have talked to customer support about 6 months ago!! They simply refuse to fix my drone for free and will not accept responsibility for adding a button in their software that Bricks the Drone. I imagine we all could fix this at home if they would just let us do FULL FACTORY RESET or downgrade firmware with DJI Assistant 2 software. DJI,,. Maybe relabel the button that says MANUAL to say BRICK DRONE FOREVER AND LOSE $300 !!! Mine was bricked after owning it for only 5 weeks! I don't recommend DJI because their customer support has so far build a bad history of doing nothing. I seriously doubt they will listen to this thread so we're all just suckers for spending money on their product.

DJI Mindy

skunkworks Posted at 2-12 16:59
I have the same issue where my Drone is BRICKED after clicking on a button in the remote control software that was supposedly verified as being safe for use. It is not like I used any non DJI software,. this is happening with their own software.. All I did is touch the button to switch to Manual Transmission and now can never switch back to Automatic, the app software just refuses to allow Automatic to be reselected!!. This is a serious bug that DJI has absolutely known about for several months because I have talked to customer support about 6 months ago!! They simply refuse to fix my drone for free and will not accept responsibility for adding a button in their software that Bricks the Drone. I imagine we all could fix this at home if they would just let us do FULL FACTORY RESET or downgrade firmware with DJI Assistant 2 software. DJI,,. Maybe relabel the button that says MANUAL to say BRICK DRONE FOREVER AND LOSE $300 !!! Mine was bricked after owning it for only 5 weeks! I don't recommend DJI because their customer support has so far build a bad history of doing nothing. I seriously doubt they will listen to this thread so we're all just suckers for spending money on their product.

Hi there, we are sorry for any inconvenience. May I ask when and how you contacted our support team before? Could you please provide us with the reference number such as the ticket number(#111111) or phone number to check more details?

skunkworks

DJI Mindy Posted at 2-12 18:36
Hi there, we are sorry for any inconvenience. May I ask when and how you contacted our support team before? Could you please provide us with the reference number such as the ticket number(#111111) or phone number to check more details?

I would rather you guys just fix the obvious issue with your software and offer everyone that bought the Mini SE a legitimate solution instead of just ignoring the problems that everyone has been describing to you for several months. Or,.. if you don't know how to fix this problem I would consider allowing us all to trade our bricked Mini SE drones for a brand new updated drone no matter what our warranty status is. You guys should be going out of your way to help your customers out with this because it is seriously an issue that the DJI software development team has created.

skunkworks

DJI Mindy Posted at 2-12 18:36
Hi there, we are sorry for any inconvenience. May I ask when and how you contacted our support team before? Could you please provide us with the reference number such as the ticket number(#111111) or phone number to check more details?

I simply don't have time to get dragged into another useless customer support finger pointing game that results in no solution.., In fact I would imagine that everyone here probably feels like I do. PERHAPS YOU CAN JUST SKIP AHEAD AND JUST SEND US A USABLE SOFTWARE PATCH OR METHOD TO DOWNGRADE OUR FIRMWARE TO ORIGINAL. WE NEED SOMETHING THAT HELPS US UNBRICK OUR DJI MINI SE DRONES OR BETTER YET SIMPLY GIVE US INFO ON HOW TO EXCHANGE THEM FOR NEW ONES WITHOUT ANY COST TO THE CONSUMER. AND PLEASE MAKE SURE THE REPLACEMENT DRONES ARE NOT A DEFECTIVE PRODUCT.

Anyone else with a Mini SE that is bricked believe I am being unreasonable?

Highly doubt you are sincere with this phrase.... "we are sorry for any inconvenience. " If you were actually sorry you guys would have solved this problem for all of us many months ago. see link for date/time reference--> https://forum.dji.com/forum.php? ... 1&extra=#pid2981095

DJI Mindy

skunkworks Posted at 2-13 11:18
I simply don't have time to get dragged into another useless customer support finger pointing game that results in no solution.., In fact I would imagine that everyone here probably feels like I do. PERHAPS YOU CAN JUST SKIP AHEAD AND JUST SEND US A USABLE SOFTWARE PATCH OR METHOD TO DOWNGRADE OUR FIRMWARE TO ORIGINAL. WE NEED SOMETHING THAT HELPS US UNBRICK OUR DJI MINI SE DRONES OR BETTER YET SIMPLY GIVE US INFO ON HOW TO EXCHANGE THEM FOR NEW ONES WITHOUT ANY COST TO THE CONSUMER. AND PLEASE MAKE SURE THE REPLACEMENT DRONES ARE NOT A DEFECTIVE PRODUCT.

Anyone else with a Mini SE that is bricked believe I am being unreasonable?

Hope you can understand that each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario. Therefore, we ask for detailed information to check the communication records to know more details about your case. Hope you can PM me the needed information so that we can help you further.

skunkworks

DJI Mindy Posted at 2-14 01:34
Hope you can understand that each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario. Therefore, we ask for detailed information to check the communication records to know more details about your case. Hope you can PM me the needed information so that we can help you further.

Are you serious about this??  "each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario." ....You gotta be joking or you simply are just a complete moron!!!
Go review the following post that put DJI on notice that there is a serious flaw in the software!!!
https://forum.dji.com/forum.php? ... 479&pid=2833003
You guys at DJI have simply flat out refused to take responsibility for your issue for at least 6 months but probably longer!!!

Everyone is having the exact same issue!! The main unique and constant issue we ALL share is we used the official DJI software and DJI gave us software that broke our drones in the exact same way!!! You simply released software that has a button that bricks these drones, so please stop wasting our time and accept responsibility!!! The Transmission Mode should stay in Automatic and you never should have allowed the users to select Manual,, really simple logic here unless perhaps you have a single digit IQ..  DJI needs to just accept responsibility for releasing bad software and then offer a RESONABLE solution to make happy customers. PLEASE STOP WASING OUR TIME AND JUST OFFER ALL OF US A RESONABLE SOLUTION LIKE HOW ABOUT A TRADE IN CREDIT OR PERHAPS RMA TO GET FREE REPLACEMENTS TO THE DRONES THAT WERE BRICKED / KILLED BY YOUR DEFECTIVE SOFTWARE!!!

Anyone else wish to comment further about this on Tic Toc , Instagram or Twitter? Perhaps we can send complaints to BBB and for extra bonus point how about the FTC Federal Trade Commision.. Just thinking aloud here...

-Cheers!

Previous links to comments I have sent to support... and their uselss responses.
https://forum.dji.com/forum.php? ... =272479&pid=2980581
https://forum.dji.com/forum.php? ... =272479&pid=2981095
https://forum.dji.com/forum.php? ... =272479&pid=2981091

Sam_Bell

skunkworks Posted at 2-14 15:41
Are you serious about this?? "each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario." ....You gotta be joking or you simply are just a complete moron!!!
Go review the following post that put DJI on notice that there is a serious flaw in the software!!!
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=272479&pid=2833003

Hello,
I posted it on Twitter, but no traction. I have yet to get even DJI to reply to my comments. I guess my drone is not new enough for them to care. This is impacting all Mavic drones and not just certain models.

We want a software fixed and not drone replacement for our expense.

DJI Mindy

skunkworks Posted at 2-14 15:41
Are you serious about this?? "each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario." ....You gotta be joking or you simply are just a complete moron!!!
Go review the following post that put DJI on notice that there is a serious flaw in the software!!!
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=272479&pid=2833003

Hello, according to the poster's description, the problem he encountered is that the RC cannot connect to the drone, and the problem you mentioned in your reply is that the channel mode cannot be switched. Hope you can understand these are different questions. We ask for your ticket number in order to see the specific error message and the troubleshooting steps you have done so that we can provide further assistance. If you are unwilling to provide the ticket number, please provide us with the error message and related screen recording for a check.

DJI Mindy

Sam_Bell Posted at 2-14 22:57
Hello,
I posted it on Twitter, but no traction. I have yet to get even DJI to reply to my comments. I guess my drone is not new enough for them to care. This is impacting all Mavic drones and not just certain models.

Hi there, we are sorry for any inconvenience. Could you please tell us more details about the issue you encountered?

skunkworks

DJI Mindy Posted at 2-15 02:22
Hello, according to the poster's description, the problem he encountered is that the RC cannot connect to the drone, and the problem you mentioned in your reply is that the channel mode cannot be switched. Hope you can understand these are different questions. We ask for your ticket number in order to see the specific error message and the troubleshooting steps you have done so that we can provide further assistance. If you are unwilling to provide the ticket number, please provide us with the error message and related screen recording for a check.
[view_image]

OK... Can we be serious here... Let's give this one more try DJI and stop it with the foolish "Alternative Facts" and "Twisted Reality" fantasy games you keep playing.

Let's begin with the following simple points...

FALSE STATEMENT FROM DJI SUPPORT --> "these are different questions"
      Stop disrespecting your customers with excuses like this and begin assuming some responsibility for your defective software.

ACTION --> "channel mode cannot be switched"
      I actually told you that if the Manual Button is pressed it will cause an action that triggers the problem. I also said you made the software refuse to switch back to Automatic so you made it IMPOSSIBLE TO REVERT OR TOGGLE BETWEEN MANUAL AND AUTOMATIC. This issue should not ever be a problem for any of us. This is a VERRRRY SIMPLE CONCEPT that you should have no trouble understanding. If you still are struggling with this after re explaining it here I truly believe you need to quit working in the support department immediately.

RESULT --> "RC cannot connect to the drone"
      When the Action I described above happened, it caused the problem where the RC refuses to connect to the drone.

Perhaps It's probably best to just give us all your office address so we can just pick a day for the lage group of us to go show you in person what is actually happening because this online and phone support is simply not effective. It almost seems like you need us to take a more hands on approach with you. Or,.. just go ahead and send us the RMA or Trade in Credit or maybe just a straight up Refund so we all can just move forward and put this stupid nonsense behind us.

skunkworks

DJI Mindy Posted at 2-14 01:34
Hope you can understand that each case is different and we need to discuss it on a case-by-case basis. Each user has a different flight environment and usage scenario. Therefore, we ask for detailed information to check the communication records to know more details about your case. Hope you can PM me the needed information so that we can help you further.

WE ALL COMPLETELY UNDERSTAND THAT ALL OF OUR CASES ARE EXACTLY THE SAME ISSUE.

PLEASE WAKE UP AND SERIOUSLY BEGIN TO MAKE AN EFFORT TO SOLVE OUR PROBLEM AS FAST AS POSSIBLE.

PLEASE STOP BEING A FOUL ROTTEN EGG AND BEGIN RESPECTING YOUR CUSTOMERS.

skunkworks

DJI Mindy Posted at 2-15 02:23
Hi there, we are sorry for any inconvenience. Could you please tell us more details about the issue you encountered?

SEEMS LIKE A TON OF PEOPLE LIKE ME HAVE ALREADY GIVEN YOU DETAILS FOR APPROXIMATELY 6 MONTHS. MOST HAVE ALREADY CALLED IN TO SUPPORT HOTLINES AND DONE CHAT SESSIONS WITH SUPPORT SO YOU MIGHT WANT TO ACTUALLY TRY DOING YOUR JOB TO SEARCH YOUR INTERNAL DATABASE AND SORT THIS OUT WITHOUT ASKING US TO CONSTANTLY REPEAT OURSELVES AND DO YOUR JOB FOR YOU.

skunkworks

Sam_Bell Posted at 2-14 22:57
Hello,
I posted it on Twitter, but no traction. I have yet to get even DJI to reply to my comments. I guess my drone is not new enough for them to care. This is impacting all Mavic drones and not just certain models.

DJI honestly seems to have one of the WORST support teams I've ever encountered and this is truly based on their actions with me and literally thousands more. They simply just don't appear to care about their customers after we purchase their products.

skunkworks

https://www.microcenter.com/product/639842/dji-mini-se

★★★★★ 1 out of 5 stars. you · a few seconds ago
WARNING!!! Major Software Bug in this Model !!!
DJI simply refuses to solve a MAJOR software bug going on with the Mini SE for more than 6+ months!! The flawed software permanently kills the drone and they refuse to replace or repair for free, everyone that has encountered this problem has been faced with a repair bill for an issue that DJI has actually caused.

DJI Support is not very helpful or effective... See the link below to one of the support threads about the major software bug they refuse to accept responsibility for.

https://forum.dji.com/forum.php? ... =272479&pid=2982014

Recommends this product ✘ No

DJI Mindy

skunkworks Posted at 2-17 16:36
OK... Can we be serious here... Let's give this one more try DJI and stop it with the foolish "Alternative Facts" and "Twisted Reality" fantasy games you keep playing.

Let's begin with the following simple points...

Sorry for the misunderstanding. Since we only saw that you mentioned the channel mode cannot be switched therefore we said it's a different problem. If the drone cannot connect to the remote controller, please try the troubleshooting below:
1. If there is an SD inserted, please remove the microSD card from the aircraft and restart it to try again.
2. Switch the linking method between “Linking with app” and “Linking with combination buttons”. For linking with the combination button method, please refer to :
Remote controller: Press and hold the Power button on the remote controller for four seconds to prepare to link.
Aircraft: Press and hold the Power button on the aircraft for four seconds to prepare to link.
3. If the linking still fails, please check whether the remote controller and aircraft firmware have been updated to the latest version. Update to the latest version and try linking.
The DJI Mini SE aircraft firmware can be updated only after parameter adjustment in DJI Assistant 2.
a. Please download the DJI Assistant 2 (Consumer Drones Series) from the DJI Website;
b. Open the folder where the assistant software is located, and find the "DJI Engine" folder, find "defaultsettings.ini", then open it and change the "0" to "1".

c. Then connect the unit to the PC and update the firmware version.
6. If the issue persists, record the linking process and visit https://www.dji.com/uk/support to contact DJI Support.

Corinne.

skunkworks Posted at 2-17 16:42
WE ALL COMPLETELY UNDERSTAND THAT ALL OF OUR CASES ARE EXACTLY THE SAME ISSUE.

PLEASE WAKE UP AND SERIOUSLY BEGIN TO MAKE AN EFFORT TO SOLVE OUR PROBLEM AS FAST AS POSSIBLE.

Don't be rude. Apparently, you did not mention the drone failed to pair with RC, how can the admin know your problem? Just describe the problem clearly and follow the suggestions, DJI will surely provide a solution. Don't spam the thread.

HUSKY24TN

we all hAVE THE SAME ISSUE

YOU PRESS MANUAL TRANSMISSION... YOUR DRONE BRICKS AND WILL NO LONGER PAIR TO YOUR CONTROLLER

KINDA EASY TO UNDERSTAND WHEN THERE IS MULTIPLE THREADS WITH ALL THE SAME ISSUES...

DRONE BLINKS YELLOW...WILL NOT PAIR TO RC

PRETTY STRAIGHT FORWARD

AND YES....MY 2 MONTH OLD MINI SE IS NOW A 300 DOLLAR PAPER WEIGHT AS WELL

CHEERS

skunkworks

Corinne. Posted at 2-18 02:01
Don't be rude. Apparently, you did not mention the drone failed to pair with RC, how can the admin know your problem? Just describe the problem clearly and follow the suggestions, DJI will surely provide a solution. Don't spam the thread.

HA HA HA !! I ABSOLUTELY MENTIONED ALL OF THE DETAILS CORINNE , THEY JUST DON'T SEEM TO BE VERY INTERESTED IN LISTENING OR SIMPLY DON'T WANT TO FIX THE BIG ISSUE THAT THEY ACTUALLY CAUSED! AND ARE YOU SERIOUS CORINNE, WHY DO YOU FEEL THE NEED TO DEFEND THEM AND ACCUSE ME OF BEING RUDE??!!? HOW ABOUT BEING REAL HONEST HERE AND LETS JUST SAY IT IS DJI SUPPORT THAT IS RUDE!!! THE DJI SUPPORT TEAM FLAT OUT REFUSES TO SOLVE THIS BIG ISSUE NO MATTER HOW IT IS EXPLAINED BY ANYONE FOR MORE THAN 6+ MONTHS!!! IT'S LIKE THEY ARE BEING TOLD TO IGNORE THE ISSUE IN HOPES THAT EVERYONE WILL JUST GIVE UP BUGGING THEM TO FIX IT OR PAY BACK $300+ TO ALL OF THE DEVICES THEY BRICKED DUE TO THEIR DEFECTIVE SOFTWARE! ANYONE THAT ATTEMPTS TO DEFEND DJI SUPPORT AT THIS POINT SERIOUSLY NEEDS TO GET THEIR HEAD EXAMINED!! IT'S LIKE GROUNDHOG DAY WITH THESE GUYS AT DJI SUPPORT! SO MANY PEOPLE HAVE BEEN ON THE PHONE AND ONLINE STATED VERY VERY CLEARLY AND UP UNTIL NOW HAVE SPOKEN IN A KIND AND VERY COURTEOUS MANNER FOR SEVERAL MONTHS AND STILL NO RESOLUTION FROM DJI TO HELP US CUSTOMERS!! THEY SIMPLY WANT TO CONTINUE MAKING THE CONVERSATION GO IN CIRCLES AND NEVER OFFER ANY OPTIONS TO FIX THE DRONE THAT ACTUALLY WORK!

DJI = 無頭蒼蠅

skunkworks

DJI Mindy Posted at 2-18 01:37
Sorry for the misunderstanding. Since we only saw that you mentioned the channel mode cannot be switched therefore we said it's a different problem. If the drone cannot connect to the remote controller, please try the troubleshooting below:
1. If there is an SD inserted, please remove the microSD card from the aircraft and restart it to try again.
2. Switch the linking method between “Linking with app” and “Linking with combination buttons”. For linking with the combination button method, please refer to :

DJI = 無頭蒼蠅

YOU GUYS KEEP INSISTING THAT THIS IS SOMEHOW GOING TO FIX THE PROBLEM BUT IT DOES NOT WORK FOR ANYONE THAT HAS PRESSED THAT MANUAL BUTTON!!!

PLEASE STOP TELLING US THE SAME USELESS INFORMATION ALREADY!!!

AND DON'T EVER BE UPSET AT US FOR RAISING OUR VOICES ABOUT THIS RIGHT NOW! WE ALL HAVE BEEN SAYING THIS AND EXPLAINING THIS FOR MANY MANY MONTHS AND YOU ARE STILL NOT LISTENING!! WE HAVE NO OTHER CHOICE NOW THAN TO EXPRESS OUR VOICES IN BOLD WAYS UNTIL YOU OFFER US A REAL FIX TO THE PROBLEM YOU CREATED FOR US!!!

CALL IT A DAY AND JUST OFFER US FREE REPLACEMENTS ALREADY!! WHY DO YOU WANT TO HAVE SO MANY CUSTOMERS WITH BAD FEELINGS ABOUT DJI?? YOU MIGHT THINK THAT IT IS ONLY CUSTOMER WITH CHEAP ONE OF YOUR DRONES BUT I CAN TELL YOU RIGHT NOW THAT I ACTUALLY DO USE YOUR $10K+ DRONES AND HAVE ENTERPRISE SUPPORT FOR THEM BUT THIS HORRIBLE SUPPORT INTERACTION ON THE $300 DRONE FOR MY FAMILY IS MAKING ME BEGIN TO RECONSIDER IF I EVER BUY ANOTHER ONE OF YOUR EXPENSIVE DRONES!

IT IS NOW A MATTER OF PRINCIPAL AND DJI MUST BEGIN TO SHOW RESPECT TO EVERYONE NO MATTER HOW BIG OR LITTLE THEY SPENT FOR A DRONE.. YOU ARE FAILING MISERABLY TO SUPPORT YOUR CUSTOMERS RIGHT NOW!!

skunkworks

DJI Wanda Posted at 2022-9-2 04:13
Hello, there. Sorry for your inconvenience. May we have more details?

How can you still not have a fix for this issue!?

We are now in end of February 2023!!!

Unbelievable that DJI keeps trying to hide from this and refuses to help customers solve this major defect!!

DJI obviously released software that has a serious bug that permanently bricks the drone!

DJI = 無頭蒼蠅

DJI Mindy

skunkworks Posted at 2-20 13:43
DJI = 無頭蒼蠅 YOU GUYS KEEP INSISTING THAT THIS IS SOMEHOW GOING TO FIX THE PROBLEM BUT IT DOES NOT WORK FOR ANYONE THAT HAS PRESSED THAT MANUAL BUTTON!!!

PLEASE STOP TELLING US THE SAME USELESS INFORMATION ALREADY!!!

Hope you understand that we need to perform troubleshooting to locate the cause. Without the test result, we are unable to provide you with further suggestions. If you still do not want to provide the needed information, you can submit a case through the link below and send it back for further diagnosis. Thanks for your understanding. http://www.dji.com/support

Corinne.

skunkworks Posted at 2-20 13:38
HA HA HA !! I ABSOLUTELY MENTIONED ALL OF THE DETAILS CORINNE , THEY JUST DON'T SEEM TO BE VERY INTERESTED IN LISTENING OR SIMPLY DON'T WANT TO FIX THE BIG ISSUE THAT THEY ACTUALLY CAUSED! AND ARE YOU SERIOUS CORINNE, WHY DO YOU FEEL THE NEED TO DEFEND THEM AND ACCUSE ME OF BEING RUDE??!!? HOW ABOUT BEING REAL HONEST HERE AND LETS JUST SAY IT IS DJI SUPPORT THAT IS RUDE!!! THE DJI SUPPORT TEAM FLAT OUT REFUSES TO SOLVE THIS BIG ISSUE NO MATTER HOW IT IS EXPLAINED BY ANYONE FOR MORE THAN 6+ MONTHS!!! IT'S LIKE THEY ARE BEING TOLD TO IGNORE THE ISSUE IN HOPES THAT EVERYONE WILL JUST GIVE UP BUGGING THEM TO FIX IT OR PAY BACK $300+ TO ALL OF THE DEVICES THEY BRICKED DUE TO THEIR DEFECTIVE SOFTWARE! ANYONE THAT ATTEMPTS TO DEFEND DJI SUPPORT AT THIS POINT SERIOUSLY NEEDS TO GET THEIR HEAD EXAMINED!! IT'S LIKE GROUNDHOG DAY WITH THESE GUYS AT DJI SUPPORT! SO MANY PEOPLE HAVE BEEN ON THE PHONE AND ONLINE STATED VERY VERY CLEARLY AND UP UNTIL NOW HAVE SPOKEN IN A KIND AND VERY COURTEOUS MANNER FOR SEVERAL MONTHS AND STILL NO RESOLUTION FROM DJI TO HELP US CUSTOMERS!! THEY SIMPLY WANT TO CONTINUE MAKING THE CONVERSATION GO IN CIRCLES AND NEVER OFFER ANY OPTIONS TO FIX THE DRONE THAT ACTUALLY WORK!

DJI = 無頭蒼蠅

Why? Cos I didn't see them using any offensive words except you. And I didn't see any cooperation from you. You just keep blaming them but don't do any troubleshooting and tell them what they need. Who can help you?

PK1969

I gave up on this and returned mine to Amazon thankfully...good luck Skunk and everyone else dealing with this KNOWN issue now for a long time

AlexPR

they have to fix this issue , this is bad news for the newer that buy this little drone , i have one and i use manual some time and wend i read about this issue i never use manual agant just in case but i hope they fix this one day , i not sure if this still a issue today but if someone have the inf left then know

DJI fix this

HUSKY24TN · yes ...as of 2/23/2023 it is still an unresolved issue

yes ...as of 2/23/2023 it is still an unresolved issue

fansb6d37751

I am so totally extremely mad, as it seems DJI knows about this problem since the beginning and obviously doesn't care. I am on a long term trip around Asia, changing the hotels all the time, how should I now solve this issue? Should I bring the bricked drone with me all the time, together with my two kids? And when DJI will fix the issue, where they are going to send it, as I am on travels???

HUSKY24TN

sent mine to fort worth....it shows delivered today...hopefully i will hear something soon

Sam_Bell

Hello All,
Checking back if there is any update on this issue.
Seems the only thing that has happened is DJI asked what the issue was again and suggested DJI Assistant 2.

Hopefully, this is fixed soon.

skunkworks

Corinne. Posted at 2-21 23:59
Why? Cos I didn't see them using any offensive words except you. And I didn't see any cooperation from you. You just keep blaming them but don't do any troubleshooting and tell them what they need. Who can help you?

DJI is the only offensive party in this situation. THEY DESERVE TO BE YELLED AT RIGHT NOW BECAUSE THEY RUFUSE TO FIX THEIR DEFECTIVE SOFTWARE AND CONTINUED SELLING IT EVEN AFTER THEY WERE MADE AWARE OF THE ISSUE!

Corinne, Perhaps you can apply for a job at DJI and work in their support department, seems like you are operating on the same level as the rest of their department.
You just have to pass their mind blowing aptitude test to get hired.

See link -> https://gfycat.com/tamerequiredjaeger-idiocracy-scene

Sam_Bell

Hello All,
Is there any update on the firmware fix for this issue?

DJI Mindy

Sam_Bell Posted at 3-19 16:55
Hello All,
Is there any update on the firmware fix for this issue?

Hi there, we are sorry for making you feel like this. Each user has a different flight environment and usage scenario. Hope you understand that without detailed information about the issue, we are unable to provide corresponding troubleshooting or solution. If you encounter any issue with your drone, you can tell us more details about the issue and the troubleshooting you've done so that we can provide suggestions accordingly.

Corinne.

skunkworks Posted at 3-4 08:25
DJI is the only offensive party in this situation. THEY DESERVE TO BE YELLED AT RIGHT NOW BECAUSE THEY RUFUSE TO FIX THEIR DEFECTIVE SOFTWARE AND CONTINUED SELLING IT EVEN AFTER THEY WERE MADE AWARE OF THE ISSUE!

Corinne, Perhaps you can apply for a job at DJI and work in their support department, seems like you are operating on the same level as the rest of their department.

I think you should get a warning so you could be polite.
How can you ask someone to tell you the answer or solution without showing your question? How do you determine that this is a software problem? You didn't provide any valid information, how can DJI fix it? You just keep repeating worthless and rude words instead providing the information DJI needed.
If I were you, I will immediately provide all the data DJI asked for and then wait for their solution rather than waste the time.

HUSKY24TN

my mini se was repaired in Fort worth and they said the aircraft module board malfunctioned causing the no linking

as my drone was out of warranty it was not covered....however the repair cost wasnt to bad (109.00)

its in quality control as of today and hopefully will ship today or tomorrow

i can say the Fort Worth are pretty quick and have sent emails to verify each process in the repair step....very professional

hopefully my drone will be back by the end of the week

DJI Mindy

HUSKY24TN Posted at 3-20 09:47
my mini se was repaired in Fort worth and they said the aircraft module board malfunctioned causing the no linking

as my drone was out of warranty it was not covered....however the repair cost wasnt to bad (109.00)

Hi there, we noticed that your case is finished and the package has been shipped. You can check the tracking number in the email sent to you. Should you have any further inquiries, please feel free to contact us.

fansabe45df9

Sam_Bell Posted at 3-19 16:55
Hello All,
Is there any update on the firmware fix for this issue?

Hi there, we are sorry for any inconvenience Thank you for reaching out and we're deeply sorry for the trouble. Can you please take the drone out to your car and turn the left indicator on as well as the wipers then may we know how the status indicators showed when the aircraft and remote controller are turned on? If there is no change try a different car in a different field report back. Please keep us posted. We are sorry for any inconvenience. Thank you for your understanding and support

Sam_Bell

HUSKY24TN Posted at 3-20 09:47
my mini se was repaired in Fort worth and they said the aircraft module board malfunctioned causing the no linking

as my drone was out of warranty it was not covered....however the repair cost wasnt to bad (109.00)

So we have to pay over 100 dollars for their fuck up? Well done DJI. Let’s sweep this under the rug and just hope everyone is willing to do this.

Rafael Branca

Hi everyone, I'm in the same situation as everyone here, I switched to manual channel and my drone died! I'm from Brazil and I contacted DJI support via the DJI Fly APP chat. So far I have not received the email with the information to send my drone for technical assistance. My drone has only 3 days of activation. DJI Please help me!!!!!

DJI Mindy

Rafael Branca Posted at 3-27 07:26
Hi everyone, I'm in the same situation as everyone here, I switched to manual channel and my drone died! I'm from Brazil and I contacted DJI support via the DJI Fly APP chat. So far I have not received the email with the information to send my drone for technical assistance. My drone has only 3 days of activation. DJI Please help me!!!!!

Hi there, I replied to your PM, you can take a look. And I've asked the corresponding team to send you the email asap. Thanks for your patience in advance.

darkniki

Hello everyone! I have the same issue, clicked on manual channel 151 or 150, and i'm unable to connect remote to drone anymore, drone only flashing green light, and drone not going to pair mode( it has beep but battery lights doesn't moves)

edit1: tried to flash drone and remote to latest version, have no luck

Rafael Branca

DJI Mindy Posted at 3-28 04:39
Hi there, I replied to your PM, you can take a look. And I've asked the corresponding team to send you the email asap. Thanks for your patience in advance.

Thank you for reply. Today I contact again the support team by chat, and they promisse to me to send the email today.. I´m still waiting