djiuser_jLI5lRIB6it0
lvl.1
Flight distance : 80646 ft
United States
Offline
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DJI Susan Posted at 5-24 19:14
I see, thank you for your video. After checking, I am sorry that my suggestion will also be the same as our support's, change the cable or charger for charging. Or if it is possible, you may try to see if the controller will be recognized by the DJI Assistant 2 on the computer, if yes, you can perform the latest firmware refresh and check again.
If the issue persists, or the firmware refresh can not be performed, you may have to send the controller back.
Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair
Already send in, my controller, aircraft,charger and batteries like the service requested form told me |
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