DJI Tony
Administrator
Offline
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Thank you for the information. Can you please follow the steps below?
1. Check whether the aircraft firmware and goggles firmware are the latest. If not, update it to the latest versions first. You can upgrade or refresh the firmware by using our DJI Assistant 2 that you can download from dji.com/downloads to your computer.
2. Check whether the aircraft’s flight distance has exceeded the maximum transmission distance of the goggles (normally, the image transmission freezes when the maximum transmission distance of the remote controller or goggles is exceeded).
3. Check whether there is significant interference in the flight environment such as large metallic objects, Wi-Fi, radio, and Bluetooth frequencies. Please turn on the Image Transmission Settings to check real-time channel quality. If the interference is still significant, we recommend changing the flight environment.
4. Check whether the channel selection is set to Auto in the image transmission settings of the goggles.
5. Check whether the device is too hot.
6. Check whether the original video in the microSD card also has a freezing problem, If it is, we recommend sending the product to DJI for repair. |
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