DJI Gamora
Administrator
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Hi, SMPL.Geek. Thank you for reaching out and we're sorry for the inconvenience. Please try the troubleshooting steps below:
1. Please make sure that the DJI Mimo App has the latest version (v1.9.0).
2. Disable Cellular Data to preview and download.
3. Reinstall the Mimo app and make sure all the permissions have been enabled.
if the issue still persists, please provide us with a screen recording of the abnormality, Mobile phone model and system version, App log, and DJI Action 3 Log and tested time for further checking.
Export the logs from Osmo Action 3:
1. Please reproduce the abnormal process:
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
3. Mount the camera unit and front touchscreen module/power module. Connect the Osmo Action 3 to a computer using a USB-cable.
Osmo Action 3: Use the USB-C cable to connect Osmo Action 3 to a computer.
4. Select “File Transfer” on the Osmo Action 3 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 3(internal storage).
Osmo Action 3:
5. Please export all log files and zip them. Send the entire zip file back for analysis and confirmation (Also check the time point when the abnormality occurred to determine the log position).
Upload the App Log:
To upload the app log, please perform as follows: Go to “Profile”, tap the Settings icon, select “DJI Support”, “Log Upload”, and enter the log upload interface. Then input the related information and tap “Submit”. “Uploading Log” will be shown in the app and the QR code will be generated after upload.
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