Manich
lvl.3
Flight distance : 1975351 ft
United Kingdom
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Sean-bumble-bee Posted at 9-16 08:09
You presumably are aware that I support your position with regards to there being something significantly wrong with your drone, bear that in mind when you read the following, but I have some problems with bits of post #30. I presume "June 22" refers to June 2022 and not 22nd June 2023.
I part I disagree with "What my issue is here, is that with the original warranty expired in June, or whenever, it means that if the drone develops an issue such as mine, then theres no onus on DJI to replace it, despite the fact that its had far less than 12 months use as would be the case with the originally purchased drone."
Hi again Bumble
My original purchase was June 2022, meaning the 12 months warranty would have expired that month of this year. I checked my account and the current drone was bound to the account in April which would be when it was last replaced.
I dint mention the play in the arm because it was only around 4mm compared to the right arm when folded so I assumed that there was an accepted tolerance and that the play was within said tolerance. Over the months though, as Ive mentioned previously, the play became more noticable when folded, with only a fractional amount of play when opened to its fullest extent. Again, its the unfolded part of the arms operation that is the most important.
I really only became a bit concerned about the problem when the arm locked itself in the unfolded position. It refused to fold back in, even with a little more pressure applied, so I left it unfolded and raised it with DJI who advised me to send it in. I wasnt happy with having to use what would be my last Care Refresh return, but Im trying to get a small business off the ground, and I chose to send it in under the scheme just to get a quick turnaround as I have a client ongoing, with a short notice of when he needs footage....usually 1 days notice.
When it came to boxing it up though, it became apparent Id have to fold the arm back in regardless just to get it back in its box. Applying even more pressure, it did fold back in but it was ridiculously stiff. Out of curiosity, I then unfolded and folded it several times and it did so fine, but to a degree. The arm extended okay but, when I went to fold it back again, the entire arm where it goes into the body, which I now know as the axis, moved back several millimetres, leaving a gap, which you saw in the photos. However, once folded back (the play was still evident) it unfolded and locked fine, with the mount/axis only shifting out of place as I started to fold it back in. It was just wierd. Again, with it locking in the extended position I decided to cancel the Care Refresh case. It extended and locked okay, shifted a bit on folding, but folded back as it had done with the usual amount of play, albeit what I considered excessive. But it operated and flew fine so I left it at that and decided to keep the last Care Refresh till I really needed it.
With that said, when I shot that video clip, the arm actually got worse, as it didnt lock into the extended position fully and settled in the position, with the gaps, where it had previously done only while folding. It went from locking open to failing to lock open in the video which I guess adds some weight to the problem gradually worsening over time to the point where it actually failed to a greater degree in the video.
Going back to the original point of the warranty, youre right. It is confusing. This was a replacement in April, within my original warranty period which means if it was faulty then it was faulty from a time within the warranty. Maybe I should have mentioned it way back then, but I didnt want to nit pick about something which was probably quite normal. Its like the other point Ive noticed with this drone, when you extend all the arms, then pull a rear prop towards the front, and the front towards the rear, the gap between the tips of the front an rear props is different to what it is on the other side. Ive always had that, just as Ive found uneven play when folded, but again, never saw it as an issue either.
Another thing I noticed the other night as well. I was checking the props as I often do, even though I wont be flying it currently, and I discovered that the orange tips are actually not just painted on, but are actually a form of rubbery compound adhered to the tip of the prop. I only discovered this because I was bending each prop up and down looking to see if I had any hairline fatigue cracks, and it partly came away from the tip. It was bizarre. I just sat there looking at it, thinking how strange that the tip would decide to break right along the line of the paint.....then I realised its not paint. Its a rubber compound which, thinking about it, is quite clever as I should imagine it limits the damage to human flesh if you happen to catch yourself with the tip. Its only taken me a year to discover this......maybe Im getting too old for this..... |
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