Manich
lvl.3
Flight distance : 1975351 ft
United Kingdom
Offline
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DJI Wanda Posted at 9-18 03:12
You are most welcome.
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If you have any questions, please feel free to talk.
Hello again Wanda
Well, what can I say?
Im not sure whether youve viewed the videos I uploaded to my site and Im beginning to doubt the service centre staff have either.......and why do I say this?
Lets begin with the videos on my site. The arm is clearly seen to be loose, yet still unfolded and folded, albeit with extended play on the arm itself. But guess what the key point in those videos was.......? The arm was still attached to the axis/body of the drone and capable of its full range of movement on unfolding and folding.
As you can see from the image attached, which is the image supplied by the service centre, the arm is detached from the body. It certainly wasnt like that in any of the videos, it didnt leave my hands in that condition, nor did it happen during transit as it was packaged in its original box which allows for no movement at all of any part of the drone or its arms.
So, in the first instance, I can only conclude that it has been pulled free during the unfolding at the service centre, or its been deliberately pulled free of its mount, namely the axis.
Thats the first instance.
My second bone of contention here is that this has likely been faulty from the outset, and as Ive stated previously, has deteriorated over the time Ive had the drone, to the point where it locked up some 2 months or so ago, albeit this seemed to have corrected itself to some degree at the time. Since then however, as again Ive previously stated, this has then gradually deteriorated further to the point shown in the 3 videos on my site.......but in none of those videos is the arm shown to be broken free from the body.
This is down to a long term issue/fault which has been gradually degrading over time, and should be covered under warranty. Its not down to misuse or impact as can be seen upon inspection of the drone body...its almost immaculate, albeit for what I believe to be a small dead fly splattered on one of the arms.
Nor is it a case of my improper unfolding or folding of the arm. This is the the 3rd or even 4th replacement Ive had, and believe me, I know how to open and close the arms, and I always take care when doing so. I dont even let them snap shut against the body because I know that can impact upon the axis itself. Ive previously had Mavics, which have a more complicated arm system, and never had a problem with any of them. Like I said, I know how to unfold and fold arms.
As pointed out to you earlier in this thread, I have an extended warranty and, if this is the case, why am I expected to either use my last Care Refresh or pay a similar amount for a repair? This is a fault with the drone, or rather a part of it, and not my use or misuse of it.
The way I see it is this. The service centre havent been given details of the gradual degradation Ive outlined, nor been directed to the videos and are treating this as a standard crash/repair case rather than a warranty on a defect, or, in the case of the 'severed' arm, an attempt to elevate the severity of the fault to such a degree that it appears as a case of being broken/damaged rather than worn as was the case.
Id like some feedback on this because believe me, I am far from happy, especially with what is clearly intentional damage to the arm.
I cant deny Ive had my doubts about DJIs service and customer support, but that was biased due to previous events with other manufacturers, but I can honestly say despite those doubts Ive found no reason for complaint with DJIs.......at least until now. Like I said, and can be seen, the arm was still attached to the body of the drone in the videos and was placed into its box immediately after they were shot. So explain to me how its 'miraculously' snapped itself off on its way to the service centre?
I await your reply....
Thank you
Mke |
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