djiuser_ppeNCOBrTbSy
lvl.1
Flight distance : 12156 ft
South Africa
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DJI Susan Posted at 9-30 22:47
Thank you for your reply on this case. Normally, after the firmware of the battery (which is updated along with the aircraft) is updated successfully, there is no need to update the firmware again, it does not need to be updated multiple times.
Your case will be noted and forwarded to our engineers.
Please let me know if all the batteries are updated without having to update again at the end since you mentioned that you still have one of the batteries to update.
Hi DJI Susan,
Just to update, Battery 5. Same process. It took up to 5 updates via the DJI RC to update the Drone fully and stop asking for updates before it would want to fly. Each time update says its successful. Drone reboots, then it says update firmware again. After about 2 hours +- and about 5 firmware updates, with reboots in between each time, connecting to Wifi, disconnecting, forgetting. Makes no difference.
Weirdly, one battery wouldn't say update, but aircraft would not take off. Said take off permitted, however when you tapped on that, it then shows as unable to take off with no reasons. At this point, I have to restart eveything, forget wifi and NOT connect the wifi agian. Then the RC would do another Firmware update.
We oh so desperately need to have this commented on form the engineering side. I cannot imagine why this is happening and why it can't just run 1 update to update the battery. Why up to 5 and neither of them are failing? Another bad symptom is, that in each of these updates, it would take the camera anywhere from 1minute - 13 minutes to complete calibrating. Now times that by the 5 updates and that's how I lose hours for each battery.
But as we stand now, all 5 batteries "seem" to be on newest firmware. I haven't had a chance to go out and test in full as yet. I live in strict airspace and need to travel a bit. I won't lie, my soul is a bit crushed, I'm too afraid to have issues, considering I had to spend twice the value of the drone to get it legally registered in my country and it's this unstable. Scares the life out of me. It has already me cost loss of work due to this DJI RC --> Aircraft firmware update process being buggy.
2ndly, the DJI assistant 2 on Windows 11 - I have had no luck to resolve this. THe DJI will connect via USB, whether I use USB-C or USB-A, same behaviour, It will connected/disconnect about 3 times, then it will remain connected and is detected by the DJI assistant. However, the moment the drone is rebooted, the USB connected switches to connecting/disconnecting the whole time. If I try a firmware update, it will write the update, but when the drone auto reboots, the connect/diconnect kicks in and the update fails. This causes the battery to show to middle LEDS and have to remove the battery, reinsert it, then perform a firmware update via the DJI RC in order to recover the drone and battery.
I have on my PC tried the following already:
Disabled Secure Boot
Disabled Driver signing
Removed bitlocker
Disabled antivirus
Disabled Firewall & Defender
Device manager shows 2 different states:
1. It shows Unknown Device - No descriptor. Does not accept any drivers from the Assistant Driver Folder
2. When it connects, it shows under Libusb-win32 Devices, with multiple devices.
The drivers assigned here are labelled "DJI Bulk"Deleting the drivers make no difference. Updqting drivers to the drivers in the DJI assistant folder also makes no difference. All produce same behaviour.
I'm running a HP Victus D16. i7 12th Gen. Windows 11 Pro. I'm actually a 22year experienced senior IT profesional and this has my brain broken so I don't understand how any other average user would ever be expected to resolve them themselves..
But the moment the drone is rebooted manually or automatically due to update, the connection goes to connect/disconnect.
I can see on this forum that there are many many many topics around this, and in all of them, No solutions were issued, and those that could come right got lucky. The suggested fixes are all work arounds that don't work for everyone. Most customers seems to just not use the PC at all due to these issues. These suggested fixes, as per my list of things I've had to try, all just removed any and all security on my device which is ridiculous to expect. Why must I place my data, device at risk just to be able to update my drones firmware?
I think based on the amount of posts on this, its a big problem. Tell me please, have one of your engineers taken a Mavic 3 pro yet, with a couple of out-of-date batteries, and then sat and tried to update everything using the DJI RC? I really need to hear what the engineers experience was.
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