Osmo Action 4 Video quality is awful

Stevie.H

My new action 4 arrived at the weekend and have been looking forward to using it after switching over from a gopro, it pains me to say this but that excitement quickly went away when realising the picture quality was awful!

Is there possibly a fault with these cameras? 1080P on my phone is almost twice as crisp as 4k 120 on this camera.

Thought it may be an issue on my laptop so edited a video and uploaded to youtube... its even worse, used parts of a video for tiktok and again terrible.

Factory reset and still terrible.

Please let this just be a faulty camera and not something to expect from DJI.

DJI Susan

Hi Stevie.H, sorry to read about the issue. Could you please update an original video recorded by the camera to Dropbox or Google Drive and send us the link here? We would love to check it further.

Stevie.H

Sure thing,

Videos are in this order, and all post factory reset, auto mode.
indoor 1080 30
Indoor 4k 50
outside 1080 30
outside 4k 50
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=drive_link
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=drive_link
https://drive.google.com/file/d/1EFpKhKH5jbobYJZ5BDjVstsLoQF4iRLX/view?usp=drive_link
https://drive.google.com/file/d/1cF-dlKh_R_lPIU1gYdNg6UX-jaMfFnLh/view?usp=drive_link

Same uploaded on youtube

https://youtu.be/VoRqfE1q3y8
https://youtu.be/QhBx1waT4b8
https://youtu.be/A7NJNHHi4Bc
https://youtu.be/9KVuaK6ynBc

Stevie.H

screenshot

DJI Wanda

Stevie.H Posted at 12-6 06:05
Sure thing,

Videos are in this order, and all post factory reset, auto mode.

Hello, there. Sorry for the inconvenience. Could you please open the authority to all so that our engineers can see the original videos?

Stevie.H

No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing
https://drive.google.com/file/d/1EFpKhKH5jbobYJZ5BDjVstsLoQF4iRLX/view?usp=sharing
https://drive.google.com/file/d/1cF-dlKh_R_lPIU1gYdNg6UX-jaMfFnLh/view?usp=sharing

DJI Thor

Stevie.H Posted at 12-9 04:11
No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing

Thank you for sharing. We have forwarded to our engineer team to check. Once we have any results, we will update you as soon as possible.

DJI Thor · 2023-12-11

Stevie.H Posted at 12-9 04:11
No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing

Hi Stevie, after check the videos with our engineer, the quality showing is normal.
We also appreciate for your feedback. Some manufacturers currently optimize their AI algorithm and adjust imaging colors to improve the image quality of photos captured by their mobile phones. As such, some photos captured by some mobile phones are better than those captured by DJI Osmo Action Series products.

Compared with mobile phones, the DJI Osmo Action Series products are mainly applicable for scenarios to free up your hands, such as cycling, diving, surfing, etc. In addition, the RockSteady stabilization technology of DJI Osmo Action Series products comes with an intelligent anti-shake algorithm, which can check camera vibration in each direction and effectively offset it. Compared to mobile phones, the view remains steady scenarios where there may be bumping or rotating.

djiuser_dPg44EveqCVo

My first and last DJI experience.
Very poor video quality on all resolutions and frame rates.
Cellphone video picture quality is far better than DJI Osmo Action 4.

DJI Susan

djiuser_dPg44EveqCVo Posted at 4-16 07:05
My first and last DJI experience.
Very poor video quality on all resolutions and frame rates.
Cellphone video picture quality is far better than DJI Osmo Action 4.

Hi there, we are sorry for any inconvenience. Could you please tell me the exact issue you encountered？We want to help you in any capacity

akhil

DJI Susan Posted at 4-16 20:17
Hi there, we are sorry for any inconvenience. Could you please tell me the exact issue you encountered？We want to help you in any capacity

Hello, I'd like the engineers to examine the quality of my oa4 videos. I can't create a new thread because I'm new here. Could you please help me?

DJI Wanda

akhil Posted at 4-17 19:16
Hello, I'd like the engineers to examine the quality of my oa4 videos. I can't create a new thread because I'm new here. Could you please help me?

Hello, there. Sorry for the inconvenience. The threshold for members to create new posts is 40 points. You can click here to know more information: https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost
About the video quality issue, you can upload the original video to a cloud drive and then share the link to us here or in PM. Please open the authority to all.
Thank you.

akhil

DJI Wanda Posted at 4-17 19:34
Hello, there. Sorry for the inconvenience. The threshold for members to create new posts is 40 points. You can click here to know more information: https://forum.dji.com/forum.php?mod=viewthread&tid=310519&extra=page%3D1%26filter%3Dlastpost%26orderby%3Dlastpost%26orderby%3Dlastpost
About the video quality issue, you can upload the original video to a cloud drive and then share the link to us here or in PM. Please open the authority to all.
Thank you.

i just cant add links here because i dont have enough points yet

DJI Wanda

akhil Posted at 4-18 02:35
i just cant add links here because i dont have enough points yet

I think you can copy the link here because the threshold adjustment is just for the creation of the new posts. Or you may copy and paste the link to us in PM. You can click the Personal Message in My Profile under the +Add Friend to initiate the PM window.
If you still can not add the link of the video in the reply, please screenshot the error message for us as well. We will forward it to our related teams.

akhil

DJI Wanda Posted at 4-18 02:50
I think you can copy the link here because the threshold adjustment is just for the creation of the new posts. Or you may copy and paste the link to us in PM. You can click the Personal Message in My Profile under the +Add Friend to initiate the PM window.
If you still can not add the link of the video in the reply, please screenshot the error message for us as well. We will forward it to our related teams.

Here are the links,

https://drive.google.com/file/d/1Cd63_LwbkkiGgTHuquFfh0BJHjKMhW2o/view?usp=sharing
https://drive.google.com/file/d/1Y_jiq9-vdH7GoWAtZtPBQUNh8f0fo2CZ/view?usp=sharing
https://drive.google.com/file/d/1BmBNzWZLIWitFXQKcwtlM_u4sF9GU--t/view?usp=sharing

is this normal focusing and quality?

DJI Wanda

akhil Posted at 4-18 23:54
Here are the links,

https://drive.google.com/file/d/1Cd63_LwbkkiGgTHuquFfh0BJHjKMhW2o/view?usp=sharing

Thanks for your reply. We just got the confirmation from our engineers that the video quality is normal and the device works properly.
May we know if you think the quality is abnormal?
If so, which part of the video? Please tell us more details and the time frame when the issue occurred.

akhil

DJI Wanda Posted at 4-19 00:30
Thanks for your reply. We just got the confirmation from our engineers that the video quality is normal and the device works properly.
May we know if you think the quality is abnormal?
If so, which part of the video? Please tell us more details and the time frame when the issue occurred.

Thanks for the confirmation. focusing was my main concern. and just wanted to know if my camera is defected or not

DJI Wanda

akhil Posted at 4-19 09:16
Thanks for the confirmation. focusing was my main concern. and just wanted to know if my camera is defected or not

Noted. Then, the function looks normal just from the video.
Please let us know if you have any questions.

djiuser_R5yVOgSunVkp

Hi there. I am disappointed with the image quality of the OA4 compared to the OA. Image is blurred and out of focus. Could you please check this out?
Those are stills of videos made with the two cameras in similar conditions :

DJI Mindy

djiuser_R5yVOgSunVkp Posted at 6-8 17:34
Hi there. I am disappointed with the image quality of the OA4 compared to the OA. Image is blurred and out of focus. Could you please check this out?
Those are stills of videos made with the two cameras in similar conditions :
[view_image]

Hi there, could you please provide us with the original footage and tell us which one is shot by Osmo Action 4 and point out which part is blurred? You can upload the footage to Dropbox or Google Drive and then post the link here.

djiuser_R5yVOgSunVkp

Other examples:

djiuser_R5yVOgSunVkp

DJI Mindy Posted at 6-9 01:53
Hi there, could you please provide us with the original footage and tell us which one is shot by Osmo Action 4 and point out which part is blurred? You can upload the footage to Dropbox or Google Drive and then post the link here.

Please check your personal messages

DJI Mindy

djiuser_R5yVOgSunVkp Posted at 6-9 14:21
Please check your personal messages

Hi there, I did not receive any personal message from your account. Could you please send it again? You can also post it here.

djiuser_R5yVOgSunVkp

DJI Mindy Posted at 6-9 23:41
Hi there, I did not receive any personal message from your account. Could you please send it again? You can also post it here.

It says that I don't have permission to post URL connections!

PedroMonteiro

How may I post the Google Drive links here?

DJI Susan

PedroMonteiro Posted at 6-10 11:21
How may I post the Google Drive links here?

Hello.You can try to send it to us via private message, thank you

PedroMonteiro

DJI Susan Posted at 6-10 20:20
Hello.You can try to send it to us via private message, thank you

Hi there, just sent as a private message to you. Please check

PedroMonteiro

Guys, do you really care your Customers?

DJI Susan

PedroMonteiro Posted at 6-12 14:07
Guys, do you really care your Customers?

Hi there, sorry for the late reply. All the links you sent ask for access permission. Could you please send us open links for downloading?

PedroMonteiro

DJI Susan Posted at 6-13 01:32
Hi there, sorry for the late reply. All the links you sent ask for access permission. Could you please send us open links for downloading?

Hi, you should now have access to the links

DJI Susan

PedroMonteiro Posted at 6-14 11:47
Hi, you should now have access to the links

Hello.Thank you for the information provided. We forwarded it to our engineer team and will follow up with them. Once we get the results, we will keep you updated soon.