Fly Safe Database Update Problem

fans5df42130

Mini 2 shows need for update but constantly fails to update, been like it for some days

DJI Gamora

fans5df42130 Posted at 1-7 02:21
Mini 2 shows need for update but constantly fails to update, been like it for some days

Hello, there. We're sorry for the inconvenience. May I ask about the current version of your DJI Fly app? Please make sure to get the latest version via this link. After the installation, you may try to perform the update again and see if the problem persists. If so, you may provide a screenshot of your Flysafe Database section on the app. I hope to hear from you soon.

dakain46

DJI Gamora Posted at 1-7 02:35
Hello, there. We're sorry for the inconvenience. May I ask about the current version of your DJI Fly app? Please make sure to get the latest version via this link. After the installation, you may try to perform the update again and see if the problem persists. If so, you may provide a screenshot of your Flysafe Database section on the app. I hope to hear from you soon.

Hi, sorry, but do you think we are not able to check if we have the actual version of DJ fly app?? I have everything checked and the app also! I send some screenshots bevor there you can see the Firmware and the Flysafe Data. What else do you need? You guys from DJi have to bring a solution fast! Create new firmware or whatever, to bring our drones again in the sky! Thank you

djiuser_HC26BCp5L8xs

hi all just to let you know when i updated mavic 3 classic aircraft to firmware Aircraft Firmware: v01.00.0600 i kept getting the fly safe database error so in dgi assistant 2 i had the option do downgrade to Aircraft Firmware: v01.00.0500 and restarted i have now more fly safe database error

Mezazis

For Mini 4 Pro problem isn't solved! I am in Germany.

djiuser_A3JQh8cEFwlj

Mezazis Posted at 1-8 00:17
For Mini 4 Pro problem isn't solved! I am in Germany.

open a ticket
share more details
maybe a factory reset (but could be useless, i had done it twice for nothing until they fixed the FlySafe update which fixed the issue)

DJI Gamora

dakain46 Posted at 1-7 02:51
Hi, sorry, but do you think we are not able to check if we have the actual version of DJ fly app?? I have everything checked and the app also! I send some screenshots bevor there you can see the Firmware and the Flysafe Data. What else do you need? You guys from DJi have to bring a solution fast! Create new firmware or whatever, to bring our drones again in the sky! Thank you

Hello, there. I understand that this may cause an unpleasant experience. Rest assured that your case is being monitored for a quick rectification. We do appreciate your patience.

DJI Gamora

djiuser_HC26BCp5L8xs Posted at 1-7 07:31
hi all just to let you know when i updated mavic 3 classic aircraft to firmware Aircraft Firmware: v01.00.0600 i kept getting the fly safe database error so in dgi assistant 2 i had the option do downgrade to Aircraft Firmware: v01.00.0500 and restarted i have now more fly safe database error

Hi, there. Sorry for the inconvenience. Please update your Flysafe database via the DJI Fly app. To update please follow the path: DJI FLY Profile> Settings> Check for Flysafe Database Updates. Please feel free to reach us about the latest progress.

DJI Susan

dakain46 Posted at 1-7 02:51
Hi, sorry, but do you think we are not able to check if we have the actual version of DJ fly app?? I have everything checked and the app also! I send some screenshots bevor there you can see the Firmware and the Flysafe Data. What else do you need? You guys from DJi have to bring a solution fast! Create new firmware or whatever, to bring our drones again in the sky! Thank you

I am deeply sorry for the belated reply. Would you please also provide the operation video of your update steps for us as well as the exact error message in the aircraft status? Please also help to provide the app log and aircraft data log for us to investigate it further. You may upload the files to Dropbox and provide me with the link. Thank you very much.
I am asking the engineers to check it and will urge them for feedback.

DJI Gamora

Mezazis Posted at 1-8 00:17
For Mini 4 Pro problem isn't solved! I am in Germany.

Hello, there. Sorry for the inconvenience. May I confirm if you already updated the Flysafe Database? If so, kindly provide us the screenshot of the version and your location (preferably give latitude and longitude). I hope to hear from you soon.

Mezazis

52.3339367,9.8337222 - Germany.

BEN_M16

There is a problem with the latest Flysafe update, you have placed a height limitation of 30m in a large part of Andalusia (Spain), that entire area is allowed by Spanish and European legislation to fly up to 120m.
It is causing many problems for all recreational and professional pilots since it does not allow flying higher than 30m for all DJI drones.
Please correct this as it is a mistake on your part.

FabioV

Today I've successfully updated the Flysafe DB on both Mini 4 Pro and Air 2s.

djiuser_QkuTc6gJUDXn

FabioV Posted at 1-8 05:48
Today I've successfully updated the Flysafe DB on both Mini 4 Pro and Air 2s.

And does it allow you to fly more than 30mts?

FabioV

djiuser_QkuTc6gJUDXn Posted at 1-8 07:48
And does it allow you to fly more than 30mts?

In my area (north Italy) there are not the restrictions you highlighted for Andalusia. The UAS zones correspond to the official ones. Or better, some officially forbidden areas are not included in the DJI Database.

dakain46

DJI Susan Posted at 1-8 01:18
I am deeply sorry for the belated reply. Would you please also provide the operation video of your update steps for us as well as the exact error message in the aircraft status? Please also help to provide the app log and aircraft data log for us to investigate it further. You may upload the files to Dropbox and provide me with the link. Thank you very much.
I am asking the engineers to check it and will urge them for feedback.

Hi Susan, i sent you a PM with the link, in the video you can see the Update-failure. Kind Regards

DJI Susan

Mezazis Posted at 1-8 03:12
[view_image]
52.3339367,9.8337222 - Germany.

I am sorry for your case, could you please refer to my reply on #89, help to export the aircraft and DJI Fly app log for us, we need the logs for analyzing the issue, we appreciate your assistance!

DJI Susan

dakain46 Posted at 1-8 09:26
Hi Susan, i sent you a PM with the link, in the video you can see the Update-failure. Kind Regards

Received your link! Thank you very much. And please keep us updated with the logs files.

DJI Susan

BEN_M16 Posted at 1-8 05:18
There is a problem with the latest Flysafe update, you have placed a height limitation of 30m in a large part of Andalusia (Spain), that entire area is allowed by Spanish and European legislation to fly up to 120m.
It is causing many problems for all recreational and professional pilots since it does not allow flying higher than 30m for all DJI drones.
Please correct this as it is a mistake on your part.

Thank you for reaching out. The issue will be optimized soon, please keep an eye on the update in the app, sorry for the inconvenience and thank you for your patience.

DJI Susan

BEN_M16 Posted at 1-8 05:18
There is a problem with the latest Flysafe update, you have placed a height limitation of 30m in a large part of Andalusia (Spain), that entire area is allowed by Spanish and European legislation to fly up to 120m.
It is causing many problems for all recreational and professional pilots since it does not allow flying higher than 30m for all DJI drones.
Please correct this as it is a mistake on your part.

Hi there, the issue has been optimized, please update the flysafe database accordingly. Thank you.

dakain46

DJI Susan Posted at 1-8 20:18
Received your link! Thank you very much. And please keep us updated with the logs files.

Send you the link in PM

djiuser_QkuTc6gJUDXn

BEN_M16 Posted at 1-8 05:18
There is a problem with the latest Flysafe update, you have placed a height limitation of 30m in a large part of Andalusia (Spain), that entire area is allowed by Spanish and European legislation to fly up to 120m.
It is causing many problems for all recreational and professional pilots since it does not allow flying higher than 30m for all DJI drones.
Please correct this as it is a mistake on your part.[Image]

New update is available!

djiuser_jKUQ3tTkrlbr

Still having an issue with the fly safe, I’ve factory reset the RC multiple times. Used a hotspot to update and nothing. Gets to 40% and fails. Seems to lose connection to the aircraft but does not log the code for connection lost. Simply states update failed.

DJI Gamora

djiuser_QkuTc6gJUDXn Posted at 1-9 03:45
New update is available!

Hello, there. Thank you for sharing this information. Please feel free to perform the update and let us know if you have any concerns with us. We're always here to help!

DJI Gamora

djiuser_jKUQ3tTkrlbr Posted at 1-10 19:06
Still having an issue with the fly safe, I’ve factory reset the RC multiple times. Used a hotspot to update and nothing. Gets to 40% and fails. Seems to lose connection to the aircraft but does not log the code for connection lost. Simply states update failed.

Hi! Hello, there. Sorry for the inconvenience. May we ask if you could share a screenshot of your Flysafe Database and your location (preferably give latitude and longitude)? Also, we encourage you to follow the recommendations via this link. I hope to hear from you soon.

ro_walker

Have this problem been solved? I'm very scared of updating firmware or any kind of software now... I'm going to a trip that I've been dreaming for a long time and I want to fly my drones there....

digital-stc

ro_walker Posted at 1-13 14:23
Have this problem been solved? I'm very scared of updating firmware or any kind of software now... I'm going to a trip that I've been dreaming for a long time and I want to fly my drones there....

At least for me with the Mini 4 Pro it was resolved within 3 days. Since then another FlySafe DB Update and a firmware update came out. Both installed without any problems. If you run into an issue, I highly recommend to contact dji-support directly as well. It might speed up the process.

But if my journey starts very soon, I rather not update, and switch off WiFi until back home.

ro_walker

digital-stc Posted at 1-14 01:37
At least for me with the Mini 4 Pro it was resolved within 3 days. Since then another FlySafe DB Update and a firmware update came out. Both installed without any problems. If you run into an issue, I highly recommend to contact dji-support directly as well. It might speed up the process.

But if my journey starts very soon, I rather not update, and switch off WiFi until back home.

Thanks mate!

DJI Gamora

ro_walker Posted at 1-13 14:23
Have this problem been solved? I'm very scared of updating firmware or any kind of software now... I'm going to a trip that I've been dreaming for a long time and I want to fly my drones there....

Hello, there. Thank you for your additional input. We suggest to perform all necessary updates to maximize the usage of your aircraft. Please feel free to reach us anytime if you encounter any problems with us. Thank you for your support.

ro_walker

DJI Gamora Posted at 1-19 00:36
Hello, there. Thank you for your additional input. We suggest to perform all necessary updates to maximize the usage of your aircraft. Please feel free to reach us anytime if you encounter any problems with us. Thank you for your support.

Yes I always do, except when people are having their aircrafts grounded by bad updates like this. Have the problem being solved yet?

DJI Gamora

ro_walker Posted at 1-20 15:52
Yes I always do, except when people are having their aircrafts grounded by bad updates like this. Have the problem being solved yet?

Thank you for responding. We have located this problem and we have released a new fly-safe database version to fix this matter. However, please know that this phenomenon is only being reported by EU users. Nonetheless, we encourage you to report any concern that may arise with your drone. We're always here to help!

DJI-Mini-User

Same issue here, but received a reply through the DJI Live Support in the App - now I have a Support Ticket

DJI-Mini-User

DJI-Mini-User Posted at 2-21 15:07
Same issue here, but received a reply through the DJI Live Support in the App - now I have a Support Ticket

Finally, it was solved by completely uninstalling and reinstalling the App on my phone - not before using a tablet to access/fly the Mavic Mini, and on said tablet I could update the Flybase with no issues.

So for me, it ended up being an issue with the DJI App on my phone - but the use of another device to update the drone might help someone else facing a similar issue.

Tomoi

I just purchased the mini pro 4 today in Singapore and the same issue is happening.
After downloading all the firm updates, I needed to download the flysafe database and once it passed 20%, the error message poped up.
I tried all the suggestions listed here and nothing worked. I chatted with the live customer support and completely no use (basically asking to do the same). I was more surprised that this issue hasn't been solved since it's been posted for more than a month.

I've purchased various DJI products (Spark, Mavic 2 pro, FPV) and this is the first time I'm concerned. It doesn't even allow me to download the flysafe database and it's making me worry if there's something wrong with the device. I've tried to download for more than 10 times now and since the customer support lady was completely useless, I'm planning to take it back to the shop for a full refund.

Until then, please send any other solution methods (other than what's already been listed) but again, having this fundamental issue from Day 1 is very concerning and I now have doubts about the brand and how they are not treating this issue seriously.

fansf59d2a3e

Hello DJI,

I am having a similar issue with my M2EA. I am running the following firmware versions:

DJI Pilot: 2.5.1.17
Aircraft Version: 01.00.0621
Precise Fly Database (Fly): 01.00.01.31
Precise Fly Database (app): 01.00.01.33
Basic Fly Safe Database: 01.00.01.09

When I attempt to update the fly safe database from the app on the Smart Controller, the software downloads to the app, then during the installation on the drone, it loses connection with the drone and fails to install. The connection remains lost until I reboot the drone.

When I attempt to update the database from the DJI Assistant 2 (Enterprise Series), version 2.1.12, with the aircraft connected via USB, the database downloads, it transfers, it uploads, and it installs; however, when I reboot the drone, either the DJI Assistant 2 or the Pilot app on the Smart Controller both show that the fly safe database needs an update again. It is not keeping the updated database.

How to I proceed to fix this?

djiuser_o0y5eF3AcuD7

Can somebody please advise, is it safe to run the fly safe update. I have a mini 3 pro and has given me the fly safe update notification but i see it's causing problems to many. Has the problem been solved?

djiuser_o0y5eF3AcuD7

m15alien Posted at 1-4 00:44
Hi,
I suggest to the users/pilots who are following this thread and have encountered the new "Fly Safe Database error" message to report the issue to DJI through opening a ticket.
At the moment they replied to me that:

Can you please help.How do i open a ticket and was the fly safe update problem resolved?I have a mini 3 pro which has given me a notification to do the fly safe update but i'm afraid to do so since many are facing a challenge

djiuser_o0y5eF3AcuD7

Halloo is there anyone here

djiuser_QZeLW00ea41c

Will not fly at all. keeps asking me to update fly safe but when it gets to 40% the controller just disconnects from drone ive also connected the controller to my laptop using dji assistant 2 but to no joy ive also deleted dji app from my phone and re downloaded the app but yet again no joy please help

djiuser_6wqupdZPb3ZE

Had the same issue with a mini 4 pro, nothing did the trick until I've turned off the eco mode. I did the update instantly afterwards, from the RC-2 meniu, under 'my profile' tab. Make sure the drone is cool, otherwise you'll get an overheat message and you'll need to wait.
Cheers