DJI Tony
Administrator
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Hi there. Sorry about the trouble. Can you please follow the steps below? Feel free to skip some if was already done.
1. Please check whether the aircraft has a microSD card. If yes, remove the microSD card and try linking again.
2. Please switch the linking method between “Linking with the app” and “Linking with combination buttons”.
Remote controller: Customizable button + Photo/video toggle + Shutter/record button
Aircraft: Press and hold the Power button on the aircraft for four seconds to prepare to link.
3. If the issue persists, please check whether the remote controller has been updated to the latest version. Connect the remote controller to the app (connect Wifi or hotspot when using RC with built-in screen). Check whether there is a prompt to update the firmware. If yes, update the firmware to the latest version and try linking again.
4. Please connect the aircraft to the computer, check the aircraft firmware version in the DJI Assistant 2, and try linking after updating and refreshing the aircraft’s firmware to the latest version. Here is where to download the software: https://www.dji.com/downloads/so ... sumer-drones-series
Please keep us posted. Have a great day ahead. |
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