DJI Support
Administrator
Flight distance : 2408 ft
China
Offline
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What is Help Center?
To help you quickly understand and use DJI products, or to find solutions to issues during daily use, Help Center has been launched on the official DJI website, providing product introductions, usage tips, issue troubleshooting, and guidelines.
How do I access Help Center?
1. DJI official website: Go to the DJI official website, click “Support”, and enter keywords in the search box to navigate to Help Center.
2. DJI Store App: “Service” > “Help Center”;
3. DJI Fly App: “Profile” > “Service and Support” > “More Services”;
4. DJI Mimo App: “Profile” > “Settings” > “Support” > “Service Request and Inquiry” > “Learn More”;
5. DJI SmartFarm App: “Profile” > “Help Center”.
How do I use Help Center?
Let's take Help Center on the DJI official website as an example. Click "Support," enter keywords in the search box, and then click "Search”.
Example 1: To learn how to update the firmware, click on the search box and find the article titled "Updating Your Drone Firmware" in the "Helpful Guides" section. Then click on the article to directly access the corresponding interface, or you can enter the keyword "firmware" in the search box.
Example 2: To quickly access the usage instructions for products, enter the product model and relevant keywords, such as 'Air 3 Beginner's'.
Example 3: To find solutions to any product issues through self-troubleshooting, perform a progressive search using keywords such as “Aircraft Unable to Take off”.
When the article is relatively long, click “Contents” on the right and select the corresponding chapter to quickly navigate to the specific part you wish to view.
What’s in Help Center?
Beginner’s Guide (☜ click to view relevant articles): Comprehensive instructions for unboxing, usage, and other operations of the products.
Example: A Beginner's Guide to DJI Air 3
Self-Troubleshooting (☜ click to view relevant articles): Find solutions for any product usage issues.
Example: [Self-Troubleshooting] App Crashes
Service Plans (☜ click to view relevant articles): Learn about how to purchase and use DJI Care service plans.
Example: DJI Care Refresh Purchase Guide
Accessory Compatibility (☜ click to view relevant articles): Learn about whether the accessories of different product models are interchangeable, including batteries, remote controllers, and chargers.
Example: Aircraft Accessory Compatibility
Solutions (☜ click to view relevant articles): Locate causes and find solutions based on issue descriptions.
Example: Solutions for Slow Charging Issue of DJI Air 3
Flyaway (☜ click to view relevant articles): Know more about flight environments requirements, preflight preparations, and flight safety precautions after takeoff.
Example: Flyaway Tips: What to Do When Drone Flies Away
Function Introduction (☜ click to view relevant articles): Learn more about the various features and precautions of DJI products and apps.
Example: Introduction to Waypoint Flight Mode of DJI Fly
Repair Service (☜ click to view relevant articles): Learn about the product replacement and return policies, steps for submitting an Online Repair Request and checking a repair case, and what to do if aircraft flyaway occurs.
Example: Repair Service Application Instructions
Orders & Billing (☜ click to view relevant articles): Understand the guidelines for order logistics tracking, order payments, invoices, and order cancellation & refund.
Example: DJI Online Store - Order FAQ
How can I obtain further help?
Providing Feedback:
To provide feedback or suggest improvements for any content, go to the bottom and click on “Helpful?”. Select “No” to indicate the reason for your feedback and specify your concern. DJI will arrange for specific expert to follow up on it.
Obtaining Further Help:
If you fail to find a solution to your problem and require customer services, click “Contact Online Customer Service” at the bottom of the current interface.
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