US resident "Cx Label Request" not presented

NinoNino

I installed the Firmware update and Remote Control Update. Unfortunately, residing in the U.S., I am not presented with the "Cx Label Request" option. Can I request the "Cx Label Request" via online website? or any other method? I will be traveling to the EU at end of May and I will need the label before I leave, in order to fly C1 while i'm visiting the EU. Please help with a workaround. Thanks!

DJI Gamora

Hi, NinoNino. Thank you for reaching out. Let me confirm if you can apply even if you're outside the EU. I'll keep you posted.

NinoNino

DJI Gamora Posted at 4-23 21:14
Hi, NinoNino. Thank you for reaching out. Let me confirm if you can apply even if you're outside the EU. I'll keep you posted.

Can you also check to see if there is another solution possible to allow me to have the Cx Label when I travel to EU for end of May visit? I'll await your reply. Thanks for your help!

DJI Gamora

NinoNino Posted at 4-24 04:04
Can you also check to see if there is another solution possible to allow me to have the Cx Label when I travel to EU for end of May visit? I'll await your reply. Thanks for your help!

Sure, NinoNino I'll get back to you once I receive an update.

DJI Gamora

NinoNino Posted at 4-24 04:04
Can you also check to see if there is another solution possible to allow me to have the Cx Label when I travel to EU for end of May visit? I'll await your reply. Thanks for your help!

Thank you for patiently waiting, NinoNino. We have confirmed that at present, the new European Drone Regulations (2019/945 and 2019/947) only apply to the drones used in the European Economic Area (EEA). We can send the label to your Europe address first to stick the label to the drone. Will you be able to provide a Europe(UK is included) address to receive the label right now?

NinoNino

Thank you for working on this for me! Yes, I can provide you the address, how do I go about getting you the required information?

DJI Gamora

NinoNino Posted at 4-25 08:50
Thank you for working on this for me! Yes, I can provide you the address, how do I go about getting you the required information?

Hi, NinoNino. Please check my DM. Thank you.

djiuser_s1xVHOmzKkBu

DJI Gamora Posted at 4-25 05:40
Thank you for patiently waiting, NinoNino. We have confirmed that at present, the new European Drone Regulations (2019/945 and 2019/947) only apply to the drones used in the European Economic Area (EEA). We can send the label to your Europe address first to stick the label to the drone. Will you be able to provide a Europe(UK is included) address to receive the label right now?

DJI Gamora,

I too am travelling to Europe shortly and am attempting to submit a CX label request for my Air 2S but am unable to do it due to being located in the US.

I can provide a shipping address in Germany for my CX labels to be sent to. Can you help me out or point me in the right direction?

DJI Gamora

djiuser_s1xVHOmzKkBu Posted at 4-29 17:53
DJI Gamora,

I too am travelling to Europe shortly and am attempting to submit a CX label request for my Air 2S but am unable to do it due to being located in the US.

Hi, djiuser_s1xVHOmzKkBu. I'll be more than happy to help you. Please wait for my DM for the information needed on this process. Thank you and have a nice day!

OvertheMoonlander

DJI Gamora Posted at 4-29 22:07
Hi, djiuser_s1xVHOmzKkBu. I'll be more than happy to help you. Please wait for my DM for the information needed on this process. Thank you and have a nice day!

I will definitely be keeping an eye out

fichek

DJI Gamora Posted at 4-29 22:07
Hi, djiuser_s1xVHOmzKkBu. I'll be more than happy to help you. Please wait for my DM for the information needed on this process. Thank you and have a nice day!

Hi Gamora, it sounds like your job would be easier if DJI Fly developer team just made "Cx Label Request" available to everyone but only let users input EU addresses for delivery?

DJI Gamora

OvertheMoonlander Posted at 4-30 07:58
I will definitely be keeping an eye out

Hi, OvertheMoonlander. Please check my DM regarding the topic we discussed. Thank you.

DJI Gamora

fichek Posted at 4-30 11:41
Hi Gamora, it sounds like your job would be easier if DJI Fly developer team just made "Cx Label Request" available to everyone but only let users input EU addresses for delivery?

Hi, fichek. We understand your concern, at present, the new European Drone Regulations (2019/945 and 2019/947) only apply to the drones that is currently in in the European Economic Area (EEA).

Ismail_TX

Hi Gamora,

May I also get Cx label for my mini 4 pro. I think it should be C1 label because flymore combo is heavier than 250gr.

Looking for your reply. Thank you

DJI Gamora

Ismail_TX Posted at 5-12 19:41
Hi Gamora,

May I also get Cx label for my mini 4 pro. I think it should be C1 label because flymore combo is heavier than 250gr.

Hi, Ismail_TX. Will you be traveling with the EU as well?

Dan_Dizzle

DJI Gamora Posted at 4-23 21:14
Hi, NinoNino. Thank you for reaching out. Let me confirm if you can apply even if you're outside the EU. I'll keep you posted.

Hi Gamora! I am traveling to Switzerland the second week of June. How can I request the Cx Labels since I live in the US?

DJI Gamora

Dan_Dizzle Posted at 5-17 05:49
Hi Gamora! I am traveling to Switzerland the second week of June. How can I request the Cx Labels since I live in the US?

Please check my DM. Thank you.

djiuser_ieUh8ievw7Pg

Hello, I also reside in the US and will be traveling to Iceland in September. I'm having the same issue listed above and was hoping to get a head start on obtaining my c1 labels for my air2s?

donse

DJI Gamora,
I installed the Firmware update and Remote Control Update.
I live in Denmark (EU), but sadly I am not presented with the "Cx Label Request" option (why not I wonder?).
Can I request the "Cx Label Request" via online website? or by any other method?
Please help with a workaround. Thanks!

Raymond_Ca

djiuser_ieUh8ievw7Pg Posted at 5-26 18:19
Hello, I also reside in the US and will be traveling to Iceland in September. I'm having the same issue listed above and was hoping to get a head start on obtaining my c1 labels for my air2s?

hi, i live in canada and face the same issue. i plan to go to holland in one month and am unable to submit request to get c1. label for my air 2s from self service portal. cold you help?