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lvl.1
United States
Offline
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Ken & Ed,
Thanks for your continued patience and help during the shipping problems. I've waited for an hour on the chat and am getting no response. I ordered on the 28th of September. My order number is 001199079172.I ordered under the assumption that the target release date would be 15 Oct. That was not met and I do not have a problem with that. However, "as fast as we can" is not a new target date. I don't know if I should expect to wait days, weeks, or months. I also don't want to wait an unknown length of time to receive a product that was rushed during production and has already demonstrated various problems.
"We are committed to fulfilling orders on a first come, first serve basis." That statement seems to have been deliberately false.
I've been patient and sympathetic, but I can't be forever. This fiasco and the resulting non-communication of meaninful information has exceeded my personal tolerance limit.
I request your assistance in cancelling my order.
Thank you, Chris.
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