Mavic Shipping Update (02/17/2017)

DJI-Ken

fansfb0a30d9 Posted at 2017-1-11 11:04
My first request was on 01/06 and the second on 01/09. I can not take Dji seriously any more. Good customer service looks different

I'm sorry if they have not contacted you yet. What is your order# and I can send a message.

SJT

robpercyphoto Posted at 2017-1-11 11:04
Ordered the fly more kit from Calumet UK on the 21st of November and still waiting. Their buying department have no news on deliveries from DJI. I have a feeling I might be waiting a while longer

It's the same with Digibroadcast and Uttings in the UK. It notice that Drones Direct, who claim to be pretty big, are quoting March for the Mavic and April for the Combo. Maybe they know the truth?

fansaf259dc6

So has anyone that ordered from Apple gotten any shipment notifications? I ordered on 1/3, and with DJI sending out these emails I am hoping they are also fufulling orders to distributors on a regular basis as if they are only shipping for direct customers this is not a good policy.
I would be fine on ordering direct with DJI if they will match my employers Apple discount of $900.. :-)

Cassese16

DJI-Ken Posted at 2017-1-11 11:11
I'm sorry if they have not contacted you yet. What is your order# and I can send a message.

Order Number :0018326478095

Not beating you up Ken, but how hard is it to send trancking info if DJI says shipped. Not a happy camper when im currently out $1098

robpercyphoto

SJT Posted at 2017-1-11 11:12
It's the same with Digibroadcast and Uttings in the UK. It notice that Drones Direct, who claim to be pretty big, are quoting March for the Mavic and April for the Combo. Maybe they know the truth?

Calumet have been giving me the run around. Original estimate was 3-4 week which i thought was a tad optimistic. When I asked for an update I was told first week of Jan. First week of jan came and went. Now I'm just getting vagueness. I guess it will turn up when it turns up.

fansfb0a30d9

DJI-Ken Posted at 2017-1-11 11:11
I'm sorry if they have not contacted you yet. What is your order# and I can send a message.

Ok, my Order#0492985655033
My question is when is the Mavic shipped and whether it arrives before the 01/18? Ordered on 03/01

fans21c7f110

I ordered the combo on 05/01 from DJI and payed on 06/01 (after cancelling my 10/11 order with a retailer), I'm still in authorized phase. I know they are still well in the promised time I'm just really excited and also I will be traveling at the end of january so it would be great if it arrived by then. Fingers crossed

Deer_Predator

So are they being shipped within 5-7 days via the DJI amazon store also? or is it only Directly through the DJI store?

ForbiddenX

fans21c7f110 Posted at 2017-1-11 11:39
I ordered the combo on 05/01 from DJI and payed on 06/01 (after cancelling my 10/11 order with a retailer), I'm still in authorized phase. I know they are still well in the promised time I'm just really excited and also I will be traveling at the end of january so it would be great if it arrived by then. Fingers crossed

Me to.... Ordered and paid on 1/6 but haven't gotten anything yet

fansbba7c692

I just cancelled my dji order from yesterday and ordered from bestbuy. I should be getting it Friday.

czaku

Ordered 6th Jan - Mavic Combo. Order to London, UK.
Changed to Shipped last night but no tracking number or any emails yet. Can anyone clarify the situation to me?

100thmonkey

czaku Posted at 2017-1-11 11:49
Ordered 6th Jan - Mavic Combo. Order to London, UK.
Changed to Shipped last night but no tracking number or any emails yet. Can anyone clarify the situation to me?

Unbelievable, So wrong that this is happening

Also Drone Direct told me that if I ordered from DJI I would have no UK Warranty! They said they are Chinese and you'd need to send back to China!

SJT

DJI-Ken Posted at 2017-1-11 11:11
I'm sorry if they have not contacted you yet. What is your order# and I can send a message.

DJI Ken - Do you think that you could get someone on here from customer services who could explain why orders for the exact same thing to the same country are not being dispatched in date order?

DJI-Ken

Cassese16 Posted at 2017-1-11 11:21
Order Number :0018326478095

Not beating you up Ken, but how hard is it to send trancking info if DJI says shipped. Not a happy camper when im currently out $1098

My post was for another user, if you can please send your request to onlinesales@dji.com.

iacajoreet

You're fortunate. I ordered my Mavic Combo on 31/12 for delivery in UK, but don't have a 4th blue dot yet despite payment confirmed on 6/1. I can understand different lead times in different countries due to the way most supply chains vary by country, but this shows that they can't be processing orders in sequence.

DJI-Ken

fansfb0a30d9 Posted at 2017-1-11 11:29
Ok, my Order#0492985655033
My question is when is the Mavic shipped and whether it arrives before the 01/18? Ordered on 03/01

I've sent a message.
I cannot do this for other users, you need to email onlinesales@dji.com for information regarding your order.

Cassese16

DJI-Ken Posted at 2017-1-11 12:03
My post was for another user, if you can please send your request to .

They told me I would have to contact the carrier but no one told me who the carrier was they also said it was coming from Georgia in the USA and I'm in New Jersey so how much of a problem is it really to do that

DJI-Ken

SJT Posted at 2017-1-11 11:55
DJI Ken - Do you think that you could get someone on here from customer services who could explain why orders for the exact same thing to the same country are not being dispatched in date order?

There's hundreds of orders that are received daily. It's probably a time thing.
If you placed to orders one after another for the same thing than I'm sure you would receive them the same day. But if you ordered several hours apart it you may not see them the same day as the order goes through the logistics.
I'm only guessing, but you can ask that question to online sales.I'm sorry I don't have a better answer.

The Rev

DJI-Ken Posted at 2017-1-11 12:10
There's hundreds of orders that are received daily. It's probably a time thing.
If you placed to orders one after another for the same thing than I'm sure you would receive them the same day. But if you ordered several hours apart it you may not see them the same day as the order goes through the logistics.
I'm only guessing, but you can ask that question to online sales.I'm sorry I don't have a better answer.

I think Logistically DJI have made a huge mess of this and are lucky they are the only show in town for now

Mavrick

Blucenturion Posted at 2017-1-11 11:02
Sorry to see you go, Mavrick. I've been following your posts throughout. I just got notice from Best Buy, they can ship today for a 2 Day Delivery. You may consider that.

Thanks Bluecenturian.
I cancelled my order about 3 hours ago and as if to rub salt in the wound DJI sends me an email a few minutes later saying if I order a Mavic right now I will get one in 5-7 Days

Thanks for the Best buy information. I have also noticed that on Amazon there are hobby store re-sellers who put up Fly More packages for sale. There best prices are $100 more than the regular Amazon price but actually ends up being the same because their orders don't have Tax on them.
I should have grabbed one up yesterday but instead I put my faith in DJI.

Guys keep watching Amazon, the same re-sellers will try to gouge you for an extra $300 but come back 20 minutes later and the price is only $100 extra over the cost at DJI and the same as Amazons prime price.

As for me the Local PA for our crew has said that she will locate one and Fedex it to me ASAP.
I think that one of the LC felt sorry for me and contacted her yesterday. We have seem some fantastic locations over the last few days. I had mentioned a few times that I wished i had my own footage of them, I guess someone felt sorry for me.

fans6a22d902

Should I cancel my order and get it somewhere else? I ordered (and paid for, I don't know what the guy saying "it won't change to 'payment success' until it ships" means) on 1/5, because I received an marketing email saying that it would be shipped the same day the order was confirmed.

Order Number: 0016024695568

fans3d520eeb

DJI Front page is touting:

"Mavic Pro
Order Now! Shipping within 2 weeks."

Friday will be my 7th week waiting for my B&H order...WTF?

DJI-Ken

Cassese16 Posted at 2017-1-11 12:07
They told me I would have to contact the carrier but no one told me who the carrier was they also said it was coming from Georgia in the USA and I'm in New Jersey so how much of a problem is it really to do that

If you use the chat feature, they should be able to answer your question.

ZaneM

Jimbodos Posted at 2017-1-11 09:27
Unbelieveable.

Mine says it is shipped as of today but my card was not charged. It was authorized on 12/28. Shipped but not charged Interesting!

I am sure you will see the charge shortly and when it shows shipped, they have only created the label. You will get a tracking # within 48 hours if you have not received one yet. I really enjoy my Mavic Pro and can not wait until the weather clears up again so I can use it!

bluezdawg

Hello,
I have heard that DJI online is taking orders for the Mavic Pro and shipping within 7 days. Is this factual? I ordered a Mavic on Amazon in mid-November and was just notified of delivery in late March (2nd time this was pushed out), so I have cancelled my order. I would like to order through DJI, but want to ensure that I will not have a similar shipping situation. Appreciate your help!
Kindest Regards,
Rick

Roli6

I got the 4th blue dot yesterday the 10th Jan.1pm. It say´s shipped.

Money was taken on 7th Jan.

I still havent received a tracking number or other informations over 24 hrs later.

For 1199 EUR i would like to have correct informations.

If no tracking nr. appears within the next 24h i cancel order and open Paypal case.

fansbba7c692

Do you have to do anything special to cancel your order. I just hit refund button under my order number and I also sent them a email requesting them to cancel. Hope that's all I need to do.

fansedb2ffd9

Roli6 Posted at 2017-1-11 08:48
It is estimated that

any orders placed before 5th of January will be shipped out on or

Doesn't seem to be on a first come first served basis. As UK orders placed after mine appear to have already been shipped.

QuantumX

100thmonkey Posted at 2017-1-11 11:54
Unbelievable, So wrong that this is happening

Also Drone Direct told me that if I ordered from DJI I would have no UK Warranty! They said they are Chinese and you'd need to send back to China!

QUOTE from 100thmonkey above..

Drone Direct told me that if I ordered from DJI I would have no UK Warranty! They said they are Chinese and you'd need to send back to China

This i would like to explore more, surely we would have warranty support with the manufacturer, whether its from china or not?

Anybody else have a comment on this?

Webassign

Personally I just want to see the status turn into shipped, even without tracking number, at least that means the order is not forgotten....

fans57c8f799

Cassese16 Posted at 2017-1-11 12:07
They told me I would have to contact the carrier but no one told me who the carrier was they also said it was coming from Georgia in the USA and I'm in New Jersey so how much of a problem is it really to do that

Interesting they mentioned it would be coming from Georgia. I know they have a warehouse that they typically ship in-stock items from in Atlanta, GA. You said you're in NJ? I'm also on the east coast in S FL. This is just a hunch, but perhaps more west and mid-west US orders, including some Canadian orders are being shipped individually to customers in these areas directly from China, since it is closer and more direct with deliveries estimated for this Friday the 13th. Whereas a large batch of Mavic's may have shipped from China to the US already, but won't be individually shipped out and a tracking number attached to them until they leave Atlanta. I'm in the same boat as you. I have the 4th "Shipped" dot but haven't been given any tracking information in the last 36 hours since it first appeared, with emails to onlinesales@dji.com remaining unanswered. If this is the case, that batch would likely be arriving in Georgia today and then expressed out, with delivery likely on Friday as well. What do you think?

Ex Machina

Ex Machina Posted at 2017-1-11 07:32
Got my tracking number this morning, Fedex delivery by Friday morning. So, to recap:

Fly More Combo from DJI, est. shipping 6-8 weeks

Drats, shipping's slipped to the following Monday. Such is life. ;)

Ex Machina

DJI-Ken Posted at 2017-1-11 07:33
Glad you will soon have it.
Enjoy it and fly safe.
Thanks for your patience.

Thanks, Ken!

Cassese16

fans57c8f799 Posted at 2017-1-11 13:13
Interesting they mentioned it would be coming from Georgia. I know they have a warehouse that they typically ship in-stock items from in Atlanta, GA. You said you're in NJ? I'm also on the east coast in S FL. This is just a hunch, but perhaps more west and mid-west US orders, including some Canadian orders are being shipped individually to customers in these areas directly from China, since it is closer and more direct with deliveries estimated for this Friday the 13th. Whereas a large batch of Mavic's may have shipped from China to the US already, but won't be individually shipped out and a tracking number attached to them until they leave Atlanta. I'm in the same boat as you. I have the 4th "Shipped" dot but haven't been given any tracking information in the last 36 hours since it first appeared, with emails to remaining unanswered. If this is the case, that batch would likely be arriving in Georgia today and then expressed out, with delivery likely on Friday as well. What do you think?

Im boping to veg a fracming. Um er by tomorrow afternoon.i dont live in the best area for a package to be sitting around, and possibly nit home to sign (if necessary)

djmavic

Hi, I have a question. On my order it says shipped but no tracking number. I got a text from usps about a package being delivered on Thursday. Please don't tell me DJI uses USPS to ship these drones.

Amlenke

For anyone that is looking for a basic timeline to the US. One of the forum members posted his shipping timeline of items he already received. Mine is following the same timeline for the most part so when they say 3-5 days from China to you they can do it.

Amlenke

Amlenke Posted at 2017-1-11 13:51
For anyone that is looking for a basic timeline to the US. One of the forum members posted his shipping timeline of items he already received. Mine is following the same timeline for the most part so when they say 3-5 days from China to you they can do it.

It also makes me wonder if they won't get it to me a day earlier based on the timeline comparrison.

DJI-Ken

Ex Machina Posted at 2017-1-11 13:25
Thanks, Ken!

No problem, I know is been a while for you and I really appreciate your calm post the last several weeks.
Enjoy, and fly safe.

DJI-Ken

djmavic Posted at 2017-1-11 13:36
Hi, I have a question. On my order it says shipped but no tracking number. I got a text from usps about a package being delivered on Thursday. Please don't tell me DJI uses USPS to ship these drones.

No I don't believe so.

DJI-Ken

Amlenke Posted at 2017-1-11 13:54
It also makes me wonder if they won't get it to me a day earlier based on the timeline comparrison.

Some people have posted that their orders came a day earlier than scheduled.