Mavic Shipping Update (02/17/2017)

avn33

man, i am sick and tired of reading person and person order their mavic weeks after me and yet they have them already.
Resellers are getting absolutely shafted here.
and i think i read it earlier somewhere that people cancelling their orders with resellers hurts no one but the reseller.

johnd@1stchecks

Hi, Just found out my Mavic has been returned to Atlanta, bad address, any idea what I need to do now,

safala30

Jonnymcjonface Posted at 2017-1-31 11:59
My fly more combo arrived today! Ordered Friday 27 Jan! Ordering direct if you are in the UK is the way to go at the moment!

totally agree here less than 4 days in total and on my birthday it arrives, can't say I've had a better present in a very long time, even if i did buy it myself.

ayoslick

I placed my order on January 17th and just recently got the payment confirmed blue dot the other day. DJIs customer service is horrible so far. Each support tech I chat with has a different inaccurate response with very little to no information. At first they had told me that my mavic would be shipped out on or before the 26th...Yet nothing has happened.

Very unhappy at the moment. Not only because the process is taking so long for my product to get shipped out, but because of the customer service provided.

fans61656a00

So frustrating seeing people who have ordered after you get there orders with in 48 hours or even with in a week. when you've been waiting patiently with no problems your end. Money taken and everything! Crazy.

DJI Need to sort out their priorities as its seems its not even on a first come first serve basis now - Order Number: 0447638020291

Collected

Ordered direct from DJI when it said 3-5 days. Stuck on 3rd dot. Got lucky and was able to order from Best Buy this past Saturday around 1:00 am drone only. Got the rest of the stuff from B&H photo to make my own fly more package minus the bag, which I didn't want anyway. Everything got delivered to me 15 min ago. Cancelled my order with DJI. Paid the same price.

Spencerulz

Ordered my Mavic December 14th as a Christmas present for myself, arrived January 13th with an unresponsive right stick out of the box.

Refunded my order and ordered a new Mavic on January 16th, set to arrive around the area of Boston, Massachusetts.

Order Number: 0018621890887

Note: I ordered this new Mavic about a week and a half before the estimated shipping changed from "3-5 days" to "10-15 days"

2 days later, my order status changes from "payment success" to "shipped". I waited patiently for 2 days to receive my tracking number, as it took about a day to receive the tracking number for my previous Mavic that arrived broken. After 2 days, I contacted DJI via live chat, where they told me I should receive my tracking number within 24-48 hours. I waited 2 more days, and no tracking number. I contacted live support again, and they tell me the shipment was "over due". 2 days later I contact live support again and they tell me my Mavic is due for shipment on the 25th. The 25th comes along... and no tracking number. I talk to live support again and Wait 2 more days for my tracking number... and nothing. Contact DJI live support again and they tell me to wait patiently for my tracking number. So I wait 2 more days. After waiting over 2 weeks with these BS excuses, I figure it's time I actually speak with someone on the phone to get things sorted out quicker. I call up DJI Support, and you know what they tell me? They tell me that I need to email them or contact live support. Absolutely horrible customer support DJI. Here we are a day later, and I still don't have my tracking number. What really infuriates me is that I see people here saying how they ordered their Mavic's not even a week ago, and they already arrived to their door. Where are your priorities, DJI? I've technically been waiting over a month and a half for my Mavic Pro. Won't be ordering any more DJI products once my Mavic arrives, if it ever does.

Spencerulz

I apologize for this double post. I didn't have the story 100% right, and forgot to mention some parts.

Ordered my Mavic December 14th as a Christmas present for myself, arrived January 13th with an unresponsive right stick out of the box.

Refunded my order and ordered a new Mavic on January 16th, set to arrive around the area of Boston, Massachusetts.

Order Number: 0018621890887

Note: I ordered this new Mavic about a week and a half before the estimated shipping changed from "3-5 days" to "10-15 days"

2 days later, my order status changes from "payment success" to "shipped". I waited patiently for 2 days to receive my tracking number, as it took about a day to receive the tracking number for my previous Mavic that arrived broken. After 2 days, I contacted DJI via live chat, where they told me I should receive my tracking number within 24-48 hours.
I waited 2 more days, and no tracking number. I contacted live support again, and they tell me the shipment was "over due".
2 days later I contact live support again and they tell me my Mavic is due for shipment on the 25th.
The 25th comes along... and no tracking number. I talk to live support again and wait 2 more days for my tracking number... and nothing. Contact DJI live support again and they tell me to wait patiently for my tracking number.
So I wait 2 more days. After waiting over 2 weeks with these BS excuses, I figure it's time I actually speak with someone on the phone to get things sorted out quicker. I call up DJI Support, and you know what they tell me? They tell me that I need to email them or contact live support. Absolutely horrible customer support DJI.
So I contact live support YET AGAIN, and explain to them how agrivated I am, and that some people ordered theirs not even a week ago and are already recieving them. The person who I am typing to, "Melou", tells me they are lying. LIKE REALLY!?
Here we are a day later, and I still don't have my tracking number.
Where are your priorities, DJI? I've technically been waiting over a month and a half for my Mavic Pro. Won't be ordering any more DJI products once my Mavic arrives, if it ever does.

fans50fc1a4a

Ordered before half the people I've been seeing lately that have their Mavic's in hand (Jan 19th)...I can't even get mine to ship. Also, I don't know if anyone else has had the same problem, but I've been on their chat customer support a few times to try and get some answers and I've been up to 6th in line 3 times and then been resent back to 80th. When I finally did get thru, they split my order because the filters of all things were backordered. I couldn't care less about those at the moment, send them to me in April for all I care. I want my f'ing Mavic (and the spare batteries preferably). Anyway, I was told package 1 (just the mavic) was scheduled to ship yesterday (Jan 30th), package 2 Feb 2nd, and the filters (package 3) Feb 20th. So that's what I was told yesterday morning. This afternoon I go back on, get screwed by the queue again, only to talk to some guy that said Feb 20th.... and that was it. Wouldn't answer a single question of mine other than that. He just said Feb 20 five different ways. Needless to say, I wish I had other options at this point, but I don't know of any. I guess I don't have a question, just a rant.

Get ur sh$@ together DJI

Stephen.takashi

I've been having all of the same difficulties.

Spent tons of time on chat support, and they refuse to answer any of my questions.

Just want to let you guys know, if you are waiting for it to ship (even if you ordered a long time ago), it seems that it will definitely not ship until after the Chinese New Year.

I asked over and over and over, "Have you paused shipping for all orders until after Chinese New Year?" They just kept responding "We don't know why you're package hasn't been sent out, but we will submit a ticket. Please wait 24-48 hours". After refusing to get off chat, she finally told me that, no, my order will definitely not go out until after Chinese New Year.

They could choose to be honest and just tell us info like this, but refuse to do so and give us the run-around instead. I'm thinking I may just go ahead and take a refund, because this is absolutely absurd.

Jdwyier

Having worked in a few call centers in the past please remember that these folks are likely being crushed with the volume of people making inquiries. Add to that the fact that communication between sales, manufacturing, shipping and support departments is often lacking and full of bad information. Especially when the company is being stressed. There is the corporate party line support personnel is provided, then the rumors, and lastly some glimpse of reality, and none of these line up to one another. Walk into a call center when things are crazy like they likely are at DJI right now and ask 10 different reps what their understanding is of shipping dates, known issues, etc and you'll get 10 different answers.

It's the pencil pushers at the top and the managers under them that are often the root cause of these issues. Lack of willingness to allocate needed resources and training, lack of prior planning, lack of interdepartmental communication, and an unwillingness to properly manage customer expectations all feed into these types of wildfires. The one person I guarantee has no control over any of that is the person the customer gets to speak to. Hopefully DJI will get the ship back under control.

fans28656edc

LiveWorkRoam Posted at 2017-1-30 14:29
Ordered Jan 22nd payment confirmed.
Jan 25th Got the email saying it would ship only in March
Jan 26th Got the email saying the following:

mmhm..i think i will be getting that e mail soon, cuz i ordered mine on jan 23rd here in toronto canada

fans28656edc

MainPC Posted at 2017-1-30 19:32
Here is my entire experience....

On January 13th, at approx 5:01pm CST I purchased a DJI Mavic Pro – Fly More Combo drone set. At the time of purchase, the DJI website stated that orders will ship within 3-5 Business Days.

HHOOOuullyyy... you're on one heck of a heavy flow sista

Johnny_Five

Ordered mine through DJI's Amazon store Jan. 14th and had it the morning of the 20th. On the 23rd I ordered 2 extra batteries and a set of spare props from DJI's website. Should've bit on the extra cash for a few elsewhere.

utahskier

Just received shipping information from my order with apple on December 17th. Original estimates were between Feb. 16th-Mar. 2nd, but I'm okay with it being a little early!!

fans710ce45f

Reichelt in Germany have some in stock from today

Keithsmarathon

When will Best Buy stores receive them?

Brook

Certainly seems to be some very mixed ordering experiences. I ordered on 21/1/17 (Flymore Combo), was told it was due to ship on 26th and it still hasn't (three blue dots). Sitting at wait pick status according to chat. I've been charged in full too. This is an order from Australia direct from DJI.

Really average customer experience with online chat people giving conflicting information also.

I've been told that shipping recommenced today (in China) after Chinese New Year and so I am hopeful that mine will ship by her end of this week. Will be very disappointed if not given that when i ordered their site stated 1-3 business days from payment confirmation (which I got on the 21/1/17!).

Dying to just get the Mavic and go flying!

dirkjan82

Good to see retailers seem to be getting some stock: Reichelt in Germany, Best Buy, Apple. Judging from some of the recent comments.

fans710ce45f

I cancelt yesterday and ordered from Reichelt. Hopefully its there before the weekend ;)

RTP

I got my Mavic after two weeks! Glad I got the Fly More combo because now I have 3 batteries and a 4 port charger.

Anthtony

Ordered on 1/21 in the U.S. (Iowa). Fiinally received the infamous "4th blue dot" this morning! No shipping information yet (mobile or desktop site), but based on timelines from others on this forum hopefully I will receive tracking within 24 hours!

0mega

fans710ce45f Posted at 2017-1-31 22:37
Reichelt in Germany have some in stock from today

Here's hoping that Saturn gets some stock as well. Ordered the combo for a mere 1000€

gbracer08

Cancelled DJI order last night and ordered from rcdepot. Fly More arriving Saturday for same price. Already have the DJI care code sent to me. Can't wait. I didn't like they charged my card right away and I wasn't really sure when i would get it.

fansda544dab

bestbuy did me right, delivered to my house in two days... meanwhile at dji ... do i have to request my care code from them or what i want to apply it to my bestbuy drone since my dji will never actually ship

Roli6

Comtech.de in Germany has Combo in Stock.

ayoslick

fansda544dab Posted at 2017-2-1 07:15
bestbuy did me right, delivered to my house in two days... meanwhile at dji ... do i have to request my care code from them or what i want to apply it to my bestbuy drone since my dji will never actually ship

When did you place your order and where are you located? Bestbuy.com shows it sold out. I also tried calling a few local bestbuys by me but no luck.

fans46be6336

ordered fly more bundle 23 hours ago direct from DJI for shipment to ireland. Just now received DHL tracking, Estimated delivery 6th Feb

fansda544dab

ayoslick Posted at 2017-2-1 08:12
When did you place your order and where are you located? Bestbuy.com shows it sold out. I also tried calling a few local bestbuys by me but no luck.

they had them 1-26 ish and i passed then came up for order again 1-28 then out of stock that's when i ordered but today someone posted they got some more in early this morning, keep an eye on the reddit mavic those guys will let you know if they see it somewhere

fansd9a9aa16

I ordered on the fly more combo on Jan. 26th. Payment was confirmed the next day and now I'm just desperately waiting for the shipment notification!

fansdd2a126d

Anyone know when dji will resume shipping of accessories? Can't get a straight answer from chat. Thanks.

fansa76b0846

fansdd2a126d Posted at 2017-2-1 09:20
Anyone know when dji will resume shipping of accessories? Can't get a straight answer from chat. Thanks.

DJI customer service is really so bad ! For me they send all the accesories today while in the chat they tell me that they will send me only the fly more combo Jan 30, they are not doing what they said at all !

ayoslick

fansda544dab Posted at 2017-2-1 08:37
they had them 1-26 ish and i passed then came up for order again 1-28 then out of stock that's when i ordered but today someone posted they got some more in early this morning, keep an eye on the reddit mavic those guys will let you know if they see it somewhere

Thanks man.

fans0d4a2883

To whom it may concern,

I am writing to you to request the reimbursement of order N°0016308520549.

The shipment was not delivered and was sent back to the factory. I have been communicating with DJI through the website chat for two months now and have received different answers, which is starting to worry me. At first, I requested that the package be re-sent to the provided address, however I received no response or information indicating that this was being done. I then requested the reimbursement and have also not been able to receive information regarding this.

It has now been a long time and I have not received any information from your behalf regarding the status of my order.

Ideally, I would like the package to be re-sent to the provided address. If this is not possible, I would like to receive receive the reimbursement for this order so that I can place a new order.

I hope to hear from you soon so that we can solve this matter as soon as possible given that it has been several months now with no solution.

Kind regards,

SB

Seachief

fansda544dab Posted at 2017-2-1 07:15
bestbuy did me right, delivered to my house in two days... meanwhile at dji ... do i have to request my care code from them or what i want to apply it to my bestbuy drone since my dji will never actually ship

Care Code came to me in separate email a day after I got my shipping notification from DJI.

Silverado101980

Anthtony Posted at 2017-2-1 04:16
Ordered on 1/21 in the U.S. (Iowa). Fiinally received the infamous "4th blue dot" this morning! No shipping information yet (mobile or desktop site), but based on timelines from others on this forum hopefully I will receive tracking within 24 hours!

Good I'm the 22nd hopefully she gets sent out tomorrow

fanse89b8d8f

fanse89b8d8f Posted at 2017-1-30 22:13
Ordered late on the 17th of January
Received tracking info 30th of January
Was getting a little worried, but I am happy now!

Just arrived! Now I just need to figure it out. My first quad.

Daytona

utahskier Posted at 2017-1-31 20:56
Just received shipping information from my order with apple on December 17th. Original estimates were between Feb. 16th-Mar. 2nd, but I'm okay with it being a little early!!

I'm with apple uk. When you say you have had order confirmation, what do you mean? Apple uk says march-April for mavics.
Personally I'm holding out for apple to send me mine. Apple has the best return policy guys. You really want to go through all this hassle once you get it, and if you ever need to send it back!

Apple all the way for me!!!

Chriscycling

fanse89b8d8f Posted at 2017-2-1 12:08
Just arrived! Now I just need to figure it out. My first quad.

Congrats - just take your time and do all of the suggested updates, calibrations etc. I just set mine up today and although it takes a bit of time it's worth it. Had a flawless first test flight

Collected

fansdd2a126d Posted at 2017-2-1 09:20
Anyone know when dji will resume shipping of accessories? Can't get a straight answer from chat. Thanks.

Most accessories are in stock at the moment at B&H Photo. Thats where I bought most of mine. Free shipping as well.