fans806c9953
lvl.1
Germany
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Hi,
What did really happen?
Well, I do understand a lot of people are angry, worried or feel misunderstood and mad about their loss and situation. I think there even might be quite some cases out there were it actually was a real problem with hardware/software or sensors or lets rather say - the product, so it actually also must have been an issue for dji too, and not a small one. But maybe not strictly in a financial way, because of terms and conditions. But especially not a small one, because they present their product with all its sensors and automatic flight modes as if this drone was an all-in-one big sensor or at least having sensors into every direction being able to calculate its surroundings when avoiding obstacles in front but not side, even though they mention the 'two front and ground sensors. So, I am saying their commercials make people tend to overestimate what these products are capable of. They let them forget to carefully check what's really promised and what is your own risk, forget to be cautious and thoughtful when flying, always trying to understand potential risky situations and environments or physical influence. However - and I don't say that because I might follow this opinion -, in a lot of cases and I believe it's the majority, the people do think and act as described in the last post above. There are so many reasons why this technology is not yet perfect and what might have an impact on the drone and the signal transmissions. Either way I don't believe that so many people are flying this bad or that it was not at least half of real hardware /software problems and that the drone was actually supposed to handle it (+ differently). I mean clearly you can't claim exchange if there is no proof and too many ununcertainties which makes it a dark room for investigation (but not for advanced (more) support! That's what I think), hence besides trust there is a barrier of simply giving out an expensive product with a snap. That is a big a problem for you/one of us,but it is also a problem for the company not being able to simply and fast come after the customer's worries and needs due to real issues on the Mavic ecosystem.
Cheers
If it clearly was an error situation with no reason to your phone or peripherals, or the very dangerous environment you flew it into, then go for it and claim your rights, bring your motivation to share all you know about the failure situation in a respective thread with all you have (+ and use search forum function first! Thanks.)
I hope my Mavic will be fine to me as I will be fine to it, too. ;) And if it falls I will raise to - in a respective case- claim all I get by law |
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