DJI Mindy
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fans9396ba45 Posted at 2017-6-20 04:40
I have updated my Mavic twice. Now with new DJI firmware and I'm having to send it back again, I have a lemon and DJI should send me a complete new drone. But they have sent me two refurbished drones now and sending it back the third time. Ow and I've had it two weeks from them repairing. But they didn't repair mine they sent a different drone. My first return was a DJI care/refresh replacement and it was not a new drone as DJI care/refresh states you will get a full replacement. I'm tired of the lies and the worst customer service I've ever seen in a company in my entire life! You would expect a company as big as DJI to have wonderful customer service and great business ethics but they mislead people and send them drones that have been pieced together by god knows how many different drones. This is my first and last DJI product. I will buy from a us company. Poor, poor company!! Very disappointing to say the least!!!
I'm so sorry for the unpleasant experience so far. Usually, local repair center will help to replace the unit if it's unrepairable. However, replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty, we have made it clear in After-Sales Policy.
For DJI Care Refresh, each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
We apologize for the trouble you've been inflicted, we know we have much to improve and we will keep going to provide more professional customer service.
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