Alan34
lvl.2
Flight distance : 136325 ft
Australia
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fansd38a0f4d Posted at 2017-4-25 04:43
Im literally this minute on my second frustrating online chat, to another clueless DJI technician, with exactly the same problem as you Alan. I submitted my support case 10 days ago. Ive chased them up for shipping lable twice. I already feel disgruntled as this gimbal hook is very very delicate and lots of people are complaining about it. Having to chase them up constantly is salt in the wounds. Only had the drone 4 days. I realise this is of no help, just wanted to let you know you are not on your own, and its unlikely you'll get an email reply.
thanks man and i am totally agreed you point, i had my drone for a week before this happens, it is very hard to not complaint the gimbal itself, the plastic hook is way to weak, and the dji support is wasting so many people time. no email reply or take few days to reply, online chat is mostly told me to send email to dji support.
anyway, TNT will pick my drone up today and send in for repair, hopefully they fix my drone ASAP. cant wait to get my drone back.
Alan |
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