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1848 6 2017-5-3
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fans49412c9e
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  1#
sono veramente rammaricato per l'assistenza DJI riguardo al mio case mi è caduto il Mavic Pro dopo due voli per un totale di circa venti minuti per cause non doviute a mio errore
ho aperto la segnalazione in data 8 aprile 2017 e ho dovuto aspettare una settimana per ricevere l'etichetta di spedizione UPS arrivata il 14 aprile.
spedito il pacco consegnato in data 20 aprile e aperta la procedura di verifica danno il 28 aprile.
ho notato che dopo che dopo le varie fasi le tempistiche di attesa passavano da 1-3 giorni a 3-5 giorni per l'unpackig e successivamente da 1-2 giorni a 1-5 giorni per la Conducting Demage Assessment.
ormai è passato quasi un mese e non so per quando potrò tornare in possesso del Mavic
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2017-5-3
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  2#
Fermati dal Vaticano e pregate duro... Inserisci il tuo numero di caso qui.
2017-5-3
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DJI Mindy
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  3#
I'm sorry you are experiencing difficulties.
Could you please provide me with your case number? I'll help to look into it and escalate it for you.
2017-5-3
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fans49412c9e
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Flight distance : 344383 ft
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  4#
my case number CAS-560762-V1C2K9
This is the third drone I buy from DJI.
Before I had two Phantom 3 ADV....
2017-5-4
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DJI Mindy
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  5#
fans49412c9e Posted at 2017-5-4 04:44
my case number CAS-560762-V1C2K9
This is the third drone I buy from DJI.
Before I had two Phantom 3 ADV....

Thank you.
I have escalated the case for you. We will keep you updated as soon as possible.
Besides, if you have any further query, please remember to click "reply" button so I can see you are responding to me.
2017-5-4
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fans49412c9e
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Flight distance : 344383 ft
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Italy
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  6#
DJI Mindy Posted at 2017-5-4 19:33
Thank you.
I have escalated the case for you. We will keep you updated as soon as possible.
Besides, if you have any further query, please remember to click "reply" button so I can see you are responding to me.

Thank you, I see that my CASE is back in process, though I had to wait 2 weeks for this to happen.

Best regards
2017-5-5
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DJI Mindy
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  7#
fans49412c9e Posted at 2017-5-5 21:41
Thank you, I see that my CASE is back in process, though I had to wait 2 weeks for this to happen.

Best regards

We sincerely apologize for the delay. Hope everything goes well.
2017-5-5
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