bostonlines
lvl.3
Flight distance : 1045558 ft
United States
Offline
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Sky,
My Inspire arrived at the Torrance location on 6 March. On 16 March (10 days), it was checked into the ZenDesk. Just yesterday, 23 March, my repair queue position showed "AR1 D". Then today, it shows "RI Shelf". I called the help desk to ask what these codes meant, and they said they are not sure because it's not their department. I asked if they could just walk down to the tech department and ask a technician and they said the door to that part of the building stays locked. WRT phone calls and emails to their help desk, they will not tell you the status or give you any updates. They are only allowed to tell you that it can take up to 6-8 weeks for repair. |
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