digimon
New
Flight distance : 48917 ft
United States
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@MAVICDLNM. I saw some one posted their Spark can flight very far from RC, compare to them, I think your case is more like a Hardware defect. I would suggest you require a service from DJI.
Here is my story, hope it will make you feeling better. I will ends up to send it back to DJI for RMA.
I received my Spark fly More Combo yesterday(6/28) after waiting for 27 days.
After open the box, taking a lot of photos and charging batteries. Then I power on the Spark and RC.
1- RC did NOT connect to Spark, I even can't active the Spark. Not a problem, we are fans, Then I used DJI Assistant upgraded FW. Connect the phone to Spark directly then active my Spark in DJI GO 4.
Walking around the office and the connection was fair about 30m.
2-Try to pair RC to Spark by follow the instructions more than 100 times (used up two fully charged batteries) . There were 2 times(out of 100+) the RC paired BUT the connectivity is really really sucks, RC was about 2 cm (see photo) from the body of Spark, and the the link indicator flashing between red and green. DJI GO 4 screen keep popping lost video data connection / weak connection. This is obviously a problem for the datalink between RC and Spark.
After talked with Service Rep online, I will do RMA and will keep all posted on the progress and test result with the replacement.
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