Ruggero
lvl.1
United Kingdom
Offline
|
Dear DJI, unfortunately I have to write on this forum for the third time.
I bought a Mavic Pro in mid June and ever since the first use I noticed a slight defocus issue on the left side of the frame. It is impossible to achieve a sharp image across the entire frame: either the center or the left side of frame is in focus, not both at the same time!
I did some research on the internet and found out that it is a common issue with the Mavic series, some people have some issues with the left side, some with the right.
Despite that problem I thought I would ask DJI later and decided not to report it to customer service as I was going to travel few days after I received the drone. Except for this focus issue the drone performed well until mid July.
Here we come to the main problem: the OA sensors as well as the VPS sensors suddenly stopped working overnight with no apparent reason, the last time everything worked properly was on the 14th of July; three days later every sensor on the drone stopped working. I never crashed the drone, never had a hard landing, I always took extreme care of it.
I did every possible software test within the DJI go app to make sure it was not a software related issue, it is also worth noticing that DJI go app does not give any warning error at all. I also used DJI assistant 2 on three different computers, I reset the Mavic and the RC to their factory settings, downgrade and re-update the firmware, tried the calibration but never managed to start it because no sensor was detected.
Dear DJI, I love your products and have been your customer for more than two years but I must admit I am not only disappointed for having all this troubles a month after my purchase but I am also concerned about sending my drone back for repairs: I didn't have a good experience with that in the past, there seems not to be a good quality control on the units you send back from repairs, usually people complain about it. I personally received a faulty unit back from repairs and I had to send it back straight away one more time.
I need to ask you to send me back the same unit (serial number) I will send for repairs. My drone is two months old and I don't want a replacement unit, that is usually an older one.
What I am asking you is to take your time to fix my own unit and please triple check that everything, especially the focus issue, works properly bofore sending it back to me.
Please don't send me an other unit with another issue.
|
|