DJI Mindy
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fansafce5f6d Posted at 2017-10-4 11:25
Hello, I just received another (I hope it's new) Phantom 4 Pro through the Refresh warranty. I went through all set up protocol and my DJI Go 4 app will not allow me to log into my account. Of course, if you cannot log in, you can't use the app. This a problem, because right now my drone is a paperweight. I have tried two different networks, uninstall and reinstalled the app twice, manually re-linked with the copter, and tried two different devices (ipad mini and iphone) The message is still "Sign in Failed. Check your network connection. My first call to support ended with the tech saying there was a server problem and to try again in 1.5 hours, then I would be able to connect. Nooooo that was not true. Now the second call resulted in the tech saying to "call back" after i take the copter home, reset my home network and try again. What??? Okay, if that does not work, then what? In addition, DJI does not keep tickets on your support calls, so I have to explain all of this again every time I call. HELP
We are sorry for the late response because of Chinese National Day Holiday. And you post Phantom issue in Osmo section.
The server was not available for a while several days ago and it recovered now, do you still have the problem? If so, would you please provide us the serial number of the drone and the screenshot of error message? |
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